Need Help Ordering?
Click to see Step by Step Instructions on How to Place your Order.

Here are answers to our most commonly asked questions.
Click on the for further explanation of each question.

How do I know how much my order will cost?
On each product page, there is a Price Estimator. Just fill out the product you want, printing colors, zip code, state, production time (how quickly it needs to be printed) and shipping method (how quickly you need it shipped) and an estimated price of your order will appear!

What are the Imprint Colors?
The imprint color is the color your artwork/design that you are having printed will be. If more than one color is used in your artwork, click “add more imprint colors” to add each color of you design. We can also alter your own logos to print them as one color or as you wish.

What if I don’t have my own artwork?
If you do not have your own graphic you wish to upload, we offer a wide selection of fonts and clip arts to choose from for your design. Using our clipart gallery (predesigned images) is free of charge. We offer a variety of images for occasions, popular customizations, and more. You can also have these clipart items changed to fit you (like customizing a wedding one with your names and dates) as well.

Click to View Clip Art Gallery, Fonts, and Imprint Colors

What if I need to make changes after I order?
If you need to make any changes, please contact our customer service or art dept. as soon as possible if you need to alter your order. (1-800-569-1980).

When will I receive my order?
While placing your order, you will be prompted to enter a desired production time (how quickly you need the products printed) and a desired shipping method (how quickly you need them shipped to you after printing). In most cases, it takes roughly 7-10 to have your products perfected and printed, then shipped.

Need More Help? Contact our Sales Team at 1-800-569-1980 at any time for assistance.

Here are a few tips and FAQ’s to help you design, and upload your artwork for your order.

Click on the for further explanation of each question.

What if I don’t have my own artwork?
If you do not have your own graphic you wish to upload, we offer a wide selection of fonts and clip arts to choose from for your design. Using our clipart gallery (predesigned images) is free of charge. We offer a variety of images for occasions, popular customizations, and more. You can also have these clipart items changed to fit you (like customizing a wedding one with your names and dates) as well.

Click to View Clip Art Gallery, Fonts, and Imprint Colors

Do I have to have my artwork ready when I order?
It is preferred that your artwork is ready at the time that you order. However, you may upload your artwork after you have ordered as well. If you upload your artwork after you order, your order will be delayed until your art has been received.

Click Here to Upload Artwork if you Have Already Ordered

Can you print my mulit-color logo in one color?
If you would like to print a multi-logo color logo in just one color, we can alter your design to the color of your choice.

Can you alter my logo for me?
Yes, If you tell us how you would like your artwork changed, our art dept. can work with you on perfecting your logo or design.Our team of expert graphic designers works closely with customers to insure that they get exactly what they want printed on their products. We also work with cleaning up artwork to improve the quality of your images.

What formats do you accept?
We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution, or freehand 10. If you have a different format, please contact our art department at art@discountmugs.com. We ask that you have your art already vectorized and your fonts flattened if possible.

Can you colormatch my logo or artwork?
Our art dept and production team work closely with our customers to achieve the best quality colormatching possible.

ARTWORK SUGGESTIONS
- Please look for the “imprint dimension” on each product page. This is the maximum amount of space your design can take up when printing on that product.
-When printing in small areas, such as pens, do not add too much text, or hard to view art. Using simple logos and suggested fonts for the best outcome.
-Please do not choose imprint colors that are hard to view on the product color of your choice (Ex. Black Ink on a Dark Navy Blue Bottle).>

Have More Art Questions?
Contact our Art Dept at art@discountmugs.com.