Ans. We are the largest factory-direct
drink ware supplier for USA & Canada. There are
no brokers involved; therefore when you shop at Discountmugs.com,
you are buying directly from the supplier Along with
the largest selection on inventory, along with excellent
customer service, let Discountmugs.com be your one-stop
shopping spot.
Q.2 What is a setup charge?
Ans. A set-up charge is a standard
fee within the industry. A set-up charge includes art
charges, the creation of, and the ‘burning’
of a screen.
Q.3 Do I pay set-up charges again when
I re-order?
Ans. You pay only a $15 set
up charge per color on a re-order.
Q.4 If I place multiple orders using
the same design, do I still have to pay the set-up fee
for each order?
Ans. Yes. Each product has different
set-up, even if the design or imprint is the same. They
would each have to be printed in separate machines and
at different times.
Q.5 Can I place an order with items of
assorted colors?
Ans. Unfortunately, this is
not an option, as this may create problems in the production
area.
Q.6 What is the total cost of my order?
Ans. The shopping cart will
give you the total cost, including the shipping charge.
Q.7 Do you offer price matching?
Ans. Yes. We offer 110% total
price guarantee. You are not dealing with a middle-man;
we are the factory. Competitors charge extra shipping,
and do not offer delivery dates when on orders.
Q.8 I want to place the order but I am
unsure what my design will look like?
Ans. Just tell us what you want
and be sure to request a ‘proof’. We will
send you the proof for your approval, and production
will not commence until after you have approved the
proof. You will not receive a proof if you do not request
one on the order form. If your design is very simple
a proof may not be necessary. You can design the custom
imprint on your order by using our design lab. Check
out the one minute demo on our web site.
Ans. Over 99% of all the orders
that we process are shipped on time The shopping cart
will give you the total cost, including the shipping
charge.
Q.11 If I place my order today, when
will I receive it?
Ans. The shopping cart will
provide you with a normal delivery date, as well as
provide you with several options for an earlier delivery,
by adding rush production and/or rush shipping.
Q.12 Do you offer rush Service?
Ans. Yes we offer a 24-hour
rush as well as a 3-day rush service.
Q.13 Do you ship to Canada?
Ans. Yes. The shopping cart
is designed to provide you with the shipping price as
well as the delivery date anywhere in Canada.
Q.14 How do you ship your products?
Ans. Most of the orders weighing
in less than 150 lbs are shipped by UPS ground, using
special double-packaged boxes and customized foam packaging.
Larger shipments are shipped via trucking lines.
Q.15 What if I receive damaged or broken
items?
Ans. We use a specialized method
of foam packaging to ship our products. In the event
that damage is incurred, please open a customer ticket,
and follow the instructions. We will either replace
or credit the damages pieces.
Q.16 How do I track my order?
Ans. Once you place the order,
you are given an estimated delivery date. You can track
the progress of your order online directly from our
website. Here is a link to that site: http://www.discountmugs.com/nc/track_order_info.php
Q.17 I do not want to pay by credit card.
Ans. Not a problem. You can
pay by check instead.
Q.18 How do I place an order if I am
paying by check?
Ans. Just use the shopping cart
as if you are placing an order. Print out all the information
on the order, including the total price and the delivery
date. Rather than proceed to payment, simply mail the
order form along with a check (payable to Discount Mugs)
to: DISCOUNT MUGS 6905 NW 25 Street, MIAMI, FL 33122
Upon receipt of your payment, we will promptly process
your order, and e-mail you a copy of the paid invoice.
If you wish to confirm whether your check has arrived,
you may call Johanna Rodriguez, the sales manager, at
1-800-569-1980 ext 227
Q.19 I still do not feel comfortable
sending my credit card information over the Internet.
Can I pay for my order another way?
Ans. We would like to assure
you that we have taken every precaution possible, so
as to ensure that you will have a safe and a positive
and experience while using our website. We are proud
to be a members of the Better Business Bureau, with
an A + standing. In the event that
you are still unsure about placing an order over the
Internet, please contact us at 1-800-569-1980 to place
your order over the telephone. You may also fax or email
your order to us by providing us with all the information
that is requested on the order form. It’s that
simple!
Q.20 What is the Insurance for?
Ans. Although great precautions
are taken during the packaging of each order, sometimes
breakage can occur during the shipping process. By opting
for this optional shipping insurance, any resulting
breakage will be compensated for either by a redo or
a refund.
*On a 144-piece order (or greater quantity) with more
than 10% breakage, we will promptly replace the broken
items.
*On a 144-piece order (or greater quantity) with less
than 10% breakage, the cost of the broken items will
promptly be refunded.
*Breakage on orders with less than 144 pieces will promptly
be refunded, regardless of the quantity of breakage.
We will be unable to replace these items.
Q.21 How secure is your website?
Ans. Our site is secured by
ScanAlert, Trusted Ecommerce and RackSpace. Your personal
& payment information is secured by Authorize.net
& Verisign.
Q.22 Do I have a security Guarantee?
Ans. We take your business seriously
and will use every precaution necessary to ensure that
your shopping experience is safe and exciting! Discountmugs
uses the best technology available, Secure Socket Layer
encrypting, to keep your private information and credit
card information as secure as possible. Also remember
that we do not sell any of your information to any third
parties.
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Q.23 How is My Privacy Protected at Discountmugs.com?
Ans. Discountmugs.com is a wholly
owned subsidiary of Belinc We at Discountmugs.com values
your business, and your trust. Therefore, we will not
sell, rent, nor give away any domestic/Canadian customers'
e-mail address to other businesses. The reason we request
your e-mail address is so we will be able to send you
information regarding your order, (order confirmation,
order processing, and tracking number). We may e-mail
you coupons or discount offers in the future.
If you supply us with your postal address online you
may receive periodic mailings from us with information
on new products and services. If you do not wish to
receive such mailings, please contact us and we will
remove you from our mailing list.
If you do not wish to receive any promotional offers
from us, simply go to our unsubscribe page
and enter in your email address to unsubscribe. Please
do NOT respond to the original email. We thank you for
your business and trust
To help protect you from identity theft and credit card
fraud, Discountmugs.com has teamed up with ScanAlert™
and is now tested and certified daily to pass the FBI/SANS
Internet Security Test. The "live" HACKER
SAFE® mark appears only when a web site's security
meets the highest security scanning standards of the
U.S. government, Visa, MasterCard, American Express,
Discover and JCB
If you are unable to find the answer to a specific question,
please contact us using any of the following methods:
