TERMS & CONDITIONS
These terms will govern any orders placed with
Discount Mugs and its affiliates; therefore we
encourage you to read these terms
prior
to placing your order. By submitting an order
to Discount Mugs, you (also referred to below
as the customer) are hereby agreeing to all the
terms and conditions as set forth below. This
agreement is in lieu of a written consent, and
will be binding by the both the customer and/or
their representative(s).
GENERAL
Discount Mugs specializes in custom screen printing
promotional items such as ceramic mugs, glasses,
plastic bottles, steel travel mugs, mousepads
and an assortment of promotional pens. Discount
Mugs strives to deliver the highest quality as
well as exceptional service at the lowest prices
in the market. While we are committed to meet
your every need and expectation, we wish to inform
you of certain limitations that are inherent within
the screen printing industry.
METHODS OF SCREEN
PRINTING
We employ two different methods of screen printing:
The first is a “direct print*” method*,
achieved through the use of a “direct print”
machine. This process is preferred for single-color
printing jobs, due to its accuracy and even application.
Most one color orders undergo this process.*
*Note that the printable area on the direct
print machine is relatively “smaller”
than the printable area of the decal printing
process. Therefore please ensure that your logo/artwork
will be legible within the specific imprint area
of the item that you are ordering. We will not
be responsible for any claims due to imprint being
“smaller” than you thought or imagined.
Imprint size is finite, and the size on your custom
order will be governed by the height and width
of your specific logo/artwork/text.
The second method is “Decal Printing*”.
This process is sometimes considered more of an
art form than a science, as the resulting imprint
color is unknown until after the “firing”
process. Although the decal printing process is
intense and time consuming, it is the only existing
process that enables us to recreate complex, vibrant
and multi-colored permanent images through the
use of CMYK colors. Any job that requires more
than a one color imprint will be produced using
the decal method.
*Decal printing also enables us to cover a
larger area of the product. However, the application
process is “manual” (as opposed to
“machine”), so there may be some variations
with regards to placement of the decals onto the
wares. These slight irregularities are deemed
acceptable within the screen printing industry,
and are not to be considered defective or damaged.
We reserve the right to place our logo on
the bottom of our products.
HANDLING RECOMMENDATIONS
All steel and plastic travel mugs, plastic bottles,
as well as some glass products should only be
hand washed. It is not recommended to wash these
products in a dishwasher as this
will
promote fading (and gradual loss) of the imprint.
ORDERING PROCESS
Payment
Payment is due in full prior to commencement of
production. Credit card authorization and address
verification must be received prior to processing
the order form.
Confirmation
You will receive an order confirmation/Sales invoice
via email shortly after an order is placed.* For
your convenience, an estimated “delivery
date” will also appear on the order confirmation
form. Please go over the form very carefully to
ensure that all the information is accurate. For
any corrections or concerns, simply ‘reply’
back to that email, so that we may promptly correct
any information prior to processing the order.
*If you do not receive the emailed confirmation,
please email either your sales representative
directly, or if your order was placed online,
you may email us at
orders@belmugs.com.
SPAM FILTERS /
FIREWALLS
Check your spam or deleted folders to ensure that
these important emails are not blocked due to
firewalls or spam filters on your computer.
*We will not be held responsible for failure
of any email communication to you either due to
incorrectly spelled email addresses, non-working
email address or spam filters that prohibit our
emails from reaching you.
ONLINE ORDER -
BANK CHARGES
When placing an online order, if you press 'SUBMIT'
more than once, your card
may
be charged again. Once you inform us of any such
duplicate charges, we will promptly credit the
amount back to you, however, we will
not accept any responsibility for any subsequent
bank fees that may be imposed upon you due to
these duplicate charges.
CHANGING THE ORDER
For any corrections or changes that may be necessary
on a “normal turnaround” order, please
reply back to the sales confirmation email
immediately.
All changes must be
made in writing within 24 hours upon receipt of
the emailed confirmation. Failure to do so
may result in incorrectly printed orders or delays
in shipping. Once the order has left the sales
department, we will be unable to change the order.
Therefore note that we will not be held responsible
for
any changes requested after
the 24hr period.
Note: NO CHANGES
whatsoever will be accepted on 24HR or 3-Day Rush
Orders.
CANCELLATION OF ORDER
Discount Mugs begins production on incoming orders
almost immediately. Our production line works
7 days a week in order to meet customers’
timelines. Therefore, we will not accept any order
cancellation requests.
As you know, a custom printed order may not be
resold or restocked at our end; therefore Discount
Mugs will only issue a store credit for orders
that require cancellation. This in-store credit
will not expire, and may be used towards any item
(both blank and custom printed wares) in our inventory.
Discount Mugs makes several attempts to contact
the customer in the event no artwork/logo is received,
therefore we will not be responsible for the timeline
of an order if we do not receive the artwork/logo.
REPEAT ORDERS OR
RE-ORDERS
A repeat order (or “re-order”) may
not bear the exact colors as in the “original”
order. This is due to several factors relevant
to the mixing of screen printing colors. Therefore,
we strongly recommend that you send us a sample
product from the original order PRIOR to placing
the re-order, so that we may ensure a color match.
The imprint size of a re-order may
also
not match the imprint size of the original order.
We therefore recommend that when placing a repeat
order, you provide us with
exact dimensions
of the entire imprint size.
ARTWORK
Guidelines for submitting artwork
Please send your imprint instructions
to us immediately. If you are emailing it to the
art department, please put the name and order
number on the subject line. We will not accept
any responsibility for delays in processing an
order if we do not receive the artwork in a timely
manner.
We require “camera ready” high resolution
artwork so as to meet production timelines. Although
we clean up and retouch any artwork/logo received
in order to make it print worthy, if you do not
provide clean, high-resolution, camera-ready artwork,
we will
not be responsible for
the resulting poor imprint quality. Note that
the added work involved in cleaning up any artwork
will also add to production time, which may
eventually
delay the order.
We will not accept responsibility for the delayed
production on an order when the imprint provided
is of poor quality.
Uploading Artwork
/ Using The Design Studio
Our online order form allows you to upload your
own logo/text. Please read the instructions located
on the order form carefully to ensure a successful
upload of your logo.
The design studio is helpful in providing you
with a very general image of your imprint; however
it is not accurate in logo placement, as each
item has a ‘specific’ imprint area.
Our artists will therefore have to resize the
entire imprint you submit in order to “fit”
it into the actual imprint area.
Finally, unless you “save” your design
on the Design Studio, the design will
not be saved and we will
not
receive it. Therefore
do ensure
that you have carefully followed all the directions
so that we will receive your artwork/logo in its
entirety.
Accepted Formats
*Black & White camera ready art
*Four-color process and continuous-tone images
with 300 dpi at actual size.
*All fonts (printer and screen) must be included
with your file or all text should be converted
to outlines or curves.
*Software Applications Files saved in any of the
following applications are acceptable: (pc compatible
format)
* Photoshop version CS and below
* Freehand version MX and below
* Illustrator version CS and below
*Vector art (eps, ai, fh, 10, cdr, ps,)
*rasterize image, .tif, jpeg 300 dpi,
*Customers will assume complete responsibility
to obtain permission for reproduction of logos,
patents, trademarks and copyrights. By agreeing
to print any submitted artwork, Discount Mugs
will not be held liable under any circumstances.
Sending Your Imprint
Instruction
We will not be responsible for any missing information
on your order form nor for any missing imprint
instructions.
In order to correctly follow your imprint instructions,
we require that
all information
relating to your ‘artwork’ or ‘logo’
be sent TOGETHER as ‘one’ upload or
in ‘one’ email.
Therefore, if you send your logo in
one email, and the text to be ‘included’
with the logo in
another email,
we will NOT be responsible for putting the two
together. Do
not send us multiple
logos or artwork and
assume
we will know which one to use. We will
not be responsible in the event we pick the
‘incorrect’ logo.
Imprint Colors
Imprint colors must be carefully chosen. We recommend
that you choose light color inks to be printed
onto dark color items, as this provides more contrast
than a dark colored imprint on a dark colored
item or a light colored imprint on a light colored
item.
For example, if you order brown imprint color
on brown mugs, the imprint would not show up well
against the brown background. However, many customers
have their own pre-conceived notions about what
looks good and what does not, therefore, we will
NOT judge your options NOR will we be responsible
for the choice of imprint color(s) that you make.
Imprint Size
Due to “finite” imprint areas, we
reserve the right to resize your logo (imprint
instructions) in order to fit it into the imprint
area of the item ordered; regardless of what size
you submit your imprint instructions or logo.
However, if you specify that you want the imprint
to be the same size as the submitted artwork/logo,
(providing you request this imprint size on the
order form as well as on the artwork canvas itself)
we will comply, providing it does
not exceed the maximum imprint size of the
item ordered.
For example, if your logo is 1” x 1”
(the size of a quarter), and you order a one color
imprint on 11oz mugs, normally we would enlarge
the logo to the maximum imprint size of that process
on that mug. (In this case 2.75” x 2.75”)
However, if you request that we print your logo
3.5” x 3.5”, we will be unable to
comply with your request, as that exceeds our
maximum imprint size on that particular mug. Another
example is if you request a 2” x 2”
logo, and your imprint is rectangular in size,
we will not be able to print the logo as you request.
Defaulted Font
& Imprint Color
In the event you
fail to provide
us with your 1) FONT choice or 2) IMPRINT COLOR
choice, we reserve the right to use Arial font
for our default font, and BLACK color imprint
for our default imprint color.
PROOFING*
Proofing will add several days to your production
timeline, therefore you will only receive an emailed
“proof” upon request. This proof enables
you to view the imprint, but it will not depict
exact imprint colors nor will it illustrate the
exact imprint size, as it is merely a computer-generated
image.
The proof approval form must be signed and returned
before production begins. Although every effort
will be made to prevent errors, (grammar, spelling
and layout) we will not be responsible for any
errors on an order that was proofed and approved
by the customer or customer's representative.
These errors will be corrected at the customer's
sole expense.
*
If an order has a specific “in hands”
date, a proof may delay production, thus jeopardizing
your chances of receiving the order in a timely
manner. We will not be held responsible for any
resulting delays on these orders.
Proofs are not intended to be ‘decision
making tools’ for the customer. There will
be no option to cancel an order simply because
the proof is not working out. The longer you take
to approve a proof – either because of changes
that you request, or otherwise – the longer
the delay in the production of your order Therefore
please do not place an order merely in order to
obtain a proof, as the order will be binding,
regardless of whether the proof is approved or
not.
When no proof is requested, please ensure that
the artwork/logo that you are submitting is completely
error free.
In the event an order is printed with an incorrectly
submitted artwork/logo, Discount Mugs will
not be held responsible for your oversight,
and payment in full
will be
valid for the completed work. You may request
a redo; however it will be at
your
expense.
PRE-PRODUCTION
SAMPLE*
Some jobs require a perfect color-match so as
to ensure that the color(s) will be identical.
In this event, we recommend that you opt for a
“pre-production sample”. This “in
hands” sample will only go to final production
upon receipt of your written approval. The charge
for a pre-production sample will still remain
even if the order does not proceed to final production.
Call for pricing.
*
Note that the inclusion of a pre-production
sample will add to the turnaround time.
COLOR MATCHING
Ceramic & Glass Colors are stocked in a wide
variety of colors. Exact PMS color matches are
not available. We try to match your color selections
as closely as possible using PMS numbers as a
reference only. Due to the nature of ceramic and
glass colors, an exact match cannot be guaranteed.
Colors may vary due to firing conditions or the
type of substrate. For example there are many
types of glazes used on ceramic products. The
type of glaze used may or may not have an effect
on the final color of the product.
We also carry a vast array of imprint colors for
the travel mugs, plastic water bottles and pens.
Again, exact color matches cannot be guaranteed.
Note that the imprint color may change due to
the product color. Printing white onto a red mug
may cause the imprint to look whitish-pink, as
red is the dominating color.
Similarly, printing the color black onto a navy
or dark green mug may result in a hard-to-see
imprint, as dark on dark does not stand out. In
order to promote the best visibility of your custom
logo/text, we strongly recommend that you print
light colors onto a dark surface and dark colors
onto a light surface.
PRODUCTION TIME*
You have a choice of turnaround timelines. Your
choice should reflect your “in hands”
date, and we will do our utmost to stay within
the given time frame. Please note that we are
not responsible for late receipt of any order
due to any unforeseeable circumstances, for example
a lengthier proofing time, an out-of-stock product,
printing or firing problems, weather-related issues
or delays on behalf of the shipping company.
Normal Production
Time
The “estimated’ normal production
time is 6-10 business
* days after
receipt of order. This timeline is also dependant
upon the size of the order and/or the complexity
of the artwork or process employed. If you have
a specific “in-hands” date, please
ensure that there is adequate time before you
opt for a “normal production” timeline.
When you request a pre-production sample or a
paper proof, the production time will
only begin upon approval of the sample or
proof. Therefore the timeline may be delayed several
days past the original estimate. All production
timelines reflect business days.
*Note that the “production”
time is not to be confused with “delivery”
time. Please refer to “Shipping” paragraph
for more information.
Rush Production
Time
We offer a 24 Hour Rush (production time only)
service as well as a 3-Day Rush (production time
only) service.
*Production time does not include
any shipping time; therefore shipping time must
also be added to production time in order to get
an accurate delivery time frame.
RUSH ORDERS
Rush orders should only be placed as a last resort.
Custom printing entails intricate and detailed
work, both on the part of the artist as well as
the printer, therefore we recommend rush orders
only as a last resort.
No proofs are created for any rush orders, therefore
the risk of error is higher with a rush order.
Camera ready artwork is required for all rush
orders, so as to minimize the risk of errors.
ESTIMATED DELIVERY
DATES
Normal Production
Note that delivery dates are only “estimated”
and not “guaranteed” for orders with
normal production timelines.
If you opt for “expedited” shipping
method for your “normal production”
order, only the method of shipping will be guaranteed,
however the production timeline is
still only “estimated”. Therefore
the order may still not reach you in the timeline
required.
Rush Production
Production time is guaranteed on rush orders;
however the delivery dates are only “estimated,”
unless you opt for expedited shipping.
When you place a rush order but then opt for “normal”
or “ground” shipping method, please
be advised that the delivery date will only be
“estimated” and not guaranteed, as
shipping companies do not offer guarantees for
ground shipping.
However, if you opt for “expedited”
shipping, the delivery date will be guaranteed,
so the order
will reach you
in the timeline required.
GUARANTEE POLICY*
If we fail to meet a promised delivery date on
a 24hr rush order with expedited shipping, but
you will still accept the order, then credit will
be promptly issued for the difference between
the 24hr (per piece) price and the 3-day rush
(per piece) price.
If we fail to meet a promised delivery date on
a 3-day rush order with expedited shipping, but
you will still accept the order, then credit will
be promptly issued for the difference between
the 3-day rush (per piece) price and the normal
production (per piece) price.
Normal production orders with estimated delivery
dates are not guaranteed.
*Please note that once you submit your order,
any changes, delayed artwork submissions, or delayed
proof approvals will void our guarantee policy.
SHIPPING
F.O.B. Shipping Point: Miami, Florida.
Under the terms of "FOB shipping point,"
title of the goods passes to the buyer at the
shipping point.
If the order is being shipped via
UPS, then once the order is ready to
ship out, you will receive an automated email
with a “tracking number” from
UPS.
Please note that opting for Overnight or Second
Day Air does not mean that you will receive your
order the next day. Delivery time is based on
the time it takes to produce your item PLUS the
shipping time*.
*
Production time + Shipping time = Delivery
time
All shipments leaving our factory are inspected
and signed for by the carrier. Most orders are
shipped via UPS or motor freight, depending on
the destination and weight of the shipment. All
shipments, unless otherwise specified, will be
sent freight prepaid. To ensure protection against
breakage, we repackage UPS shipments into larger
cartons, and all motor freight shipments are palletized
and shrink-wrapped.
UPS will not deliver to some
APO
addresses. We are happy to transport these orders
to a USPS facility for shipment. The rates may
differ from the initial estimate. We therefore
reserve the right to collect any balance of costs
due upon shipping. You will receive a USPS receipt
by airmail as a confirmation of any additional
payment collected.
Once the order has left the warehouse, Discount
Mugs will not accept responsibility for any delays
caused by the shipping company. If shipping is
delayed on an “expedited” shipping
order, ONLY THAT PORTION OF THE SHIPPING CHARGES
WILL BE CREDITED BACK BY UPS.
Discount Mugs will not be held responsible either
in the event the customer is not available for
delivery or the customer refuses delivery.*
If a substantially
large order requires inside delivery or a residential
delivery please specify that information when
placing the order. This type of delivery may incur
additional charges.
RUSH SHIPPING
When requesting "Rush Shipping, please note
that we reserve the right to rush production (based
on overtime/weekend hours)
in lieu
of using expedited shipping methods, providing
that we meet the delivery date.
SHIPPING INSURANCE
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In order to replace any broken and/or damaged products, we now offer optional shipping insurance*. (Replacement orders will be processed within our normal timeline of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion.* Please note that we will require adequate proof for any damage or breakage reported.
*On a 144-piece order (or greater quantity) with more than 10% breakage, we will promptly replace the broken items.
*On a 144-piece order (or greater quantity) with less than 10% breakage, the cost of the broken items will promptly be refunded.
*Breakage on orders with less than 144 pieces will promptly be refunded, regardless of the quantity of breakage. We will be unable to replace these items.
Important notice
for our International Customers – Including
Canada:
For orders shipping outside the U.S. - INCLUDING
CANADA – local duties and/or taxes may be
assessed upon delivery. These fees are not charged
by Discount Mugs during checkout; therefore please
consult your local customs office to determine
these charges. We are not responsible for these
duties and/or taxes.
Note that delivery dates outside of the U.S. are
essentially “estimates”, and in
no event will Discount Mugs be liable for
any consequential damages arising from delays
in delivery.
LIQUID CAPACITY
The size and liquid capacity noted on each of
our products* (for example: 16-oz mug) is only
an “approximation” and cannot be construed
as the exact size or capacity. These indications
only serve as generalizations. (Note: We buy all
our products blank, therefore we have no influence
over the precise "fill capacity" of
each item)
*
These items are therefore offered AS IS.
OVER-RUNS &
UNDER-RUNS
We make every attempt to deliver the exact quantity
ordered. However, due to manufacturing issues,
shipments may have an over-run or an under-run.
“Direct Print” orders: 288 pieces
or less are subject to a 10% over-run or under-run.
Over 288 pieces are subject to a 5% over-run or
under-run.
All “Decal” orders are subject to
a 10% over-run or under-run.
PRODUCT QUALITY
/ WEBSITE IMAGES
Note that the products we carry are intended purely
as promotional items; therefore products that
may have minor visual imperfections should not
be considered as defective or flawed items. In
the event a ‘product’ defect is identified,
we will replace the order in its entirety only
upon endorsement of the defect by the manufacturer
of the product. Likewise, if an imprint defect
is identified, we will replace that portion of
the order only upon confirmation of the defect.
Due to the nature of the production process, slight
variations and imperfections in ceramic and glass
wares are not considered flaws. Variations in
raw materials, glazes, production equipment and
firing temperatures may also result in variations
of size, shape, glaze, color, pock marks, etc.
These conditions are within acceptable industry
standards.
From time to time, some products may differ in
color, size, weight, or height, as these are hand-made
products that come from various factories in China.
Due to fluctuating manufacturer costs, prices
may change without notice.
PENS
For maximum visibility, we strongly recommend
that you request 2 lines of imprint or less. When
ordering assorted pens, please be aware that we
will send you only the colors that are on hand
at that time.
MOUSE PADS
We use specialized inks when printing onto our
Mouse pads, as they are made of fabric. Variations
in color or clarity of image
may
therefore result when custom printing onto these
mouse pads. These variations are not to be construed
as defects. Although we make every attempt to
recreate an image or logo, we will
not be held responsible for any artwork submitted
to us with low resolution.
GIFT BOXES
As an added convenience to our customers, we carry
gift boxes for most of the items that we stock.
These boxes do
not ship out with the
order itself; they follow shortly thereafter.
In the event the gift boxes are not received,
a full refund for the gift boxes will be processed.
However, failure to receive the gift boxes will
not be grounds for canceling an entire order.
Note that the cardboard boxes
do require
assembly.
CLAIMS / REDOS
* Please check your order
immediately
upon receipt. All claims
must be reported
within 7 calendar days upon receipt of goods.
* Claims must be submitted IN WRITING by opening
a "Ticket". You may access the Ticket
System on our website by clicking on "Contact"
and then "SUBMIT TICKET". Click on the
appropriate area of concern, and open only "
one"
ticket, providing us with
all the necessary
information. (Example: wrong item, incorrect imprint,
incomplete order, broken items etc)
* Attach digital image(s) to your ticket depicting
the problem at hand.
* If unable to provide a photograph, you may ship
us an "in-hands" sample of the product
instead. (The address is under "Contact Us".)
* Upon receipt of the "visual", we promptly
remedy the situation and redo the affected portion
of the order if mandated.
* If the quantity to be replaced is LESS than
10% of the entire order, we reserve the right
to process a credit for that amount rather than
redoing that portion.
* All redos will ship via UPS Ground. If you require
expedited shipping, you will be responsible for
those charges.
Note that we will only
redo the affected items over 10% when the order
consists of over 144 pieces. If the order consists
of less than 144 pieces, we will simply issue
a credit for the affected pieces.
RETURN & REFUND
POLICY
As you may be aware, custom printed products cannot
be restocked. In fact, the industry standard for
customized products dictates a
no return
and a
no refund policy.
REPLACEMENT POLICY
If an order is not well received – either
due to a typo or other issues – our policy
to redo the order
and ship it
via ground shipping method
will
still prevail.
When an error has been confirmed, (upon following
instructions under “claims”) we will
make
every attempt to promptly
redo the order. We will process the redo order
exactly as you had originally requested
minus any errors that we made.
We will not change the product, the logo or artwork
or the imprint color when processing the redo
unless pre-approved by us.
STORE CREDIT
When a redo is no longer practical or even feasible,
(either due to event date timelines, out-of-stock
or quantity issues) Discount Mugs will issue a
store credit for up to the
same value
as the original order minus any shipping fees.
Shipping charges will not be credited back as
this charge is made on behalf of the shipping
company. The store credit may be treated as cash,
and may be used at any time and on any product
we stock.
LIMITATION OF LIABILITY
In all circumstances, Discount Mugs’
maximum liability is limited to the purchase price
of the products sold. Discount Mugs will not,
under any circumstance, be held liable for any
claim or action that exceeds this liability limit.
Discount Mugs will not be liable for any third
party claims for damages against the customer,
nor for malfunction of product, cause of delays,
interruption of service, or loss of business.
PROPOSITION 65
Also known as the Safe Drinking Water and Toxic
Enforcement Act of 1986, California Proposition
65 is a law that requires warning to consumers
if a product exposes consumers to a wide variety
of chemicals including lead and cadmium. Prop
65 does not ban any product; it simply requires
warnings. Prop 65 applies only in California,
and covers all products distributed in the state.
Please note-Bel Inc complies with all Federal
Regulations concerning chemical contents. The
State of California requires significantly stricter
standards be met. For additional information,
please visit:
&www.capwiz.com/ppa/issues/alert/?alertid=8964016&type=co
CALIFORNIA PROPOSITION
65 ("Prop 65") COMPLIANCE
The State of California requires that no person
in the course of doing business shall knowingly
and intentionally expose any individual to a chemical
known to the State of California to cause cancer
or reproductive toxicity without first giving
a clear and reasonable warning. Accordingly, if
Buyer and/or Distributor fail to provide Discount
Mugs advance written notice that Discount Mugs'
product will be sold or shipped to the State of
California, Buyer and/or Distributor hereby indemnifies
and agrees to defend and hold harmless Discount
Mugs, its agents, employees, representatives and
affiliated companies, from and against any and
all Proposition 65, personal injury and property
damage claims, and from all other costs, liabilities,
damages and expenses (including, without limitation,
attorneys fees and litigation expenses on account
thereof or in connection with any investigation
or preparation related thereto or the enforcement
of this provision) relating to, resulting from,
connected with or arising out of goods or products
provided to buyer by Discount Mugs, to the maximum
extent permitted by law.
Any order placed with or received from Discount
Mugs, including but not limited to orders placed
via catalog, online, phone or mail, shall be deemed
effective acceptance of these terms.
Due to fluctuating
manufacturer costs, prices may change without
notice.
