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Discount Mugs employs a ticket system for ALL customer service related issues. Queries made by telephone are not effective as they do not permit us adequate time in order to respond to your query. Therefore, please choose the category that best suits your query and send it to us on a ticket.

Select your question and our terms & conditions will be able to assist you. Please choose the category closest to your query to submit your ticket.

Order Status

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

ORDER STATUS-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)

When do you need it?
Upload your file1 (optional)
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Describe:
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Order is Late!

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

ORDER is Late-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
When were you suppose to have it?
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
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Describe:
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Change or Modify Order

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Change or Modify Order-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:

Enter Security Code:

Cancel Order

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Cancel Order-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
Enter Security Code:

Received Broken Items

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Received Broken Items -Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
Enter Security Code:

Received Partial Order/Incomplete Order/Shortage

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Received Partial Order/Incomplete Order/Shortage -Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
Enter Security Code:

Received Order with Incorrect Logo/Color/Wrong item

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Received Order with Inorrect Logo/color/Wrong Item-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
Enter Security Code:

Order was Over billed /Undercharged

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Order was Overbilled/Undercharged-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
Enter Security Code:

Did not receive Gift Boxes

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Did not recieve Gift Boxes -Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
Enter Security Code:

Waiting for your artwork proof

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Waiting for your artwork proof-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
Upload your file1 (optional)
Upload your file2 (optional)
Upload your file3 (optional)
Upload your file4 (optional)
Upload your file5 (optional)


Describe:
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Artwork Related Issues

PRODUCTION TIME* You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. Normal Production Time The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. Rush Production Time We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. RUSH ORDERS Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. ESTIMATED DELIVERY DATES Normal Production Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines. If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. Rush Production Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Artwork Related Issues-Fill out this ticket if you are requesting status. Use our online tracking system.

Order Number (Example: Bel123456 or DM12345)

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)
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Quote-Fill out this ticket if you are requesting status.

Use our online tracking system.

Your IP is : 117.194.32.233

Name (Jone Doe)

Phone Numbeer (Example: 305-123-1234)

Email Address(Example: John@emailaddress.com)

When do you need it?

Item Number:

Item Color:

Quantity:

Ship to State:

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Upload your file2 (optional)

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Bel Inc is not responsible for any files uploaded by the customers. We will delete all uploaded files
from our servers after 60 days.

Did not receive sample or blank/unprinted mug order

PRODUCTION TIME*
You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. 

Normal Production Time
The “estimated’ normal production time is 6-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. 

When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days.

*Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information.

Rush Production Time
We offer a 24 Hour Rush (production time only) service as well as a 3-Day Rush (production time only) service.
*Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. 

RUSH ORDERS
Rush orders should only be placed as a last resort. Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. 

No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors.

ESTIMATED DELIVERY DATES
Normal Production
Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines.
If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required.

Rush Production
Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. 

When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping. 

However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

Did not receive sample or blank/unprinted mug order-Fill out this ticket if you are requesting status.