Discountmugs Customer Service Award Winning
Discount Mugs employs a ticket system for ALL customer service related issues. Queries made by telephone are not effective as they do not permit us adequate time in order to respond to your query. Therefore, please choose the category that best suits your query and send it to us on a ticket.
Customer Service Agents
 
Select your question and our terms & conditions will be able to assist you. Please choose the category closest to your query to submit your ticket.

Order Status

Order is Late!

Change or Modify Order

Cancel Order

Received Broken Items

Received Partial Order/Incomplete Order/Shortage

Received Order with Incorrect Logo/Color/Wrong item

Order was Over billed /Undercharged

Did not receive Gift Boxes

Waiting for your artwork proof

Artwork Related Issues

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Did not receive sample or blank/unprinted mug order

Other

 
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