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How can we help you?

  • I want to talk to customer service
  • I want to talk to sales
  • I want to track my order
  • I want to talk to art department
  • I want to request a quote
Customer Services

The fastest way to reach us is through our ticket system. A customer service representative will contact you within 24 hours of placing your ticket. Evening and weekend requests will be responded within 24-48 hours.

Create a Customer Service Ticket

Call Us Toll Free: 1-800-579-7152

Local Phone #: 305-930-7398
Fax #: 1-888-675-7487

Hours of Operation:

Monday- Friday9:00 am - 10:00 pm EST
Chat: 9:00 am - 10:00 pm EST

Saturday10:00 am - 7:00 pm EST
Chat: 10:00 am - 7:00 pm EST

Sunday10:00 am - 7:00 pm EST
Chat: 10:00 am - 7:00 pm EST

Quick Answers

  • Return Policy

    Industry standards dictate a no return and no refund policy on customized items. However, your satisfaction is our number one priority and you may report manufacturing issues or product defects via our Customer Service Support System. Claims must be submitted within 7 days of having received and inspected your order. We're happy to make necessary corrections and will ship your corrected order to you via our ground service.

    We understand mistakes happen, even to us! Please be sure to request and review your artwork proof before confirming your order and contact our art department with corrections. Please understand we cannot make changes once your order is in production.

    Blank orders are eligible for returns, and full or partial refunds will be processed within 30 days of receipt of returned goods.

    DiscountMugs reserves the right to refuse returns.

    Have other questions and concerns? Please browse our FAQ's section for support and solutions to your inquiry or contact our Customer Service department at 1-800-579-7152.

  • Track Your Order

    Integrity and transparency are central to DiscountMugs culture and core values. To help make the order process smooth and efficient we've created tools that show the progress of your shipment and keep you informed every step of the way.

    To track the status of and order in production, please sign in to your DiscountMugs account or provide your order number and e-mail address.

    Most orders are shipped via FedEx or Motor Freight depending on the destination, weight and size. Motor Freight offers curbside delivery only. Please contact our Sales Department at 1-800-579-7152 if you require inside delivery and we'll make the proper arrangements.

    If your order is shipped via FedEx you will receive and automated e-mail with a tracking number you can use to confirm status of transit and delivery.

    Please note that Overnight or Second Day Air does not mean you will receive your order on the next day after placing your purchase. Delivery time is based on production and shipping times.

  • Art & Imprint Questions

    DiscountMugs loves bringing your ideas to life, and whether you have questions about your logo or artwork, our Design Lab, your proof or final product, we're always happy to help.

    Our online Design Lab allows you to upload logos, custom artwork and images, and will provide you with a general image of our imprint. Our artists can cleanup and retouch your files, however, high resolution images are preferred in order to avoid delays in production. DiscountMugs reserve the right to refuse printing of any artwork it deems inappropriate, offensive, copyrighted or trademark.

    If your order requires further imprint instructions, please log in to your account to send or submit here.

    We provide all customers with a free e-mail proof which must be approved in writing before your order is printed. Upon receiving your requests, we will make the proper changes until we've received your approval. Please respond in a timely manner to avoid order delays - new shipping and delivery dates may be issued in the case of proofing delays.

    Once orders are approved, we will not be able to make further changes to your order and a 10% cancellation fee will be deducted from refunds. We recommend customers who opt to decline a proof to ensure all artwork is error-free prior to submitting an order.

    Do you have questions about your proof? Contact our Art Department at 1-800-579-7152 or e-mail us at proof@discountmugs.com

    Please check your final product upon receipt and submit any imprint error claims via our Customer Service Support System.

  • Payment & Coupon Code Inquiries

    At DiscountMugs we want you to focus on celebrating the moments that matter and offer you a variety of payment options that make all transactions easy. All prices are in USD currency.

    Pay us your way - Our options include:

    • Credit Cards
    • Debit/ATM Cards
    • PayPal
    • Checks

    Note that orders payed by check will not begin production until we have received and posted your payment.

    We always aim to provide our customers with the Lowest Prices and may, from time to time, offer special pricing, discounts and coupons that can only be applied to your order prior to finalizing a purchase. No exceptions made.

    Restrictions on such discounts and coupons may apply to blanks or clearance/markdown items. Coupon codes cannot be combined with other offers.

    DiscountMugs reserves the right to refuse coupon codes or special offers.

    Browse our Coupons, Clearance Items and Daily Deals to save even more!

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