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User Agreement & Policies

General Terms of Use Information

Due to fluctuating manufacturer costs, prices may change without notice.

  • General

    General Information

    Discount Mugs specializes in the customization of promotional products such as ceramic mugs, glasses, water bottles travel mugs and tumblers, mousepads, apparel items and pens. Discount Mugs strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While committed to meet your every need and expectation, Discount Mugs wishes to inform you of certain limitations that are inherent within the promotional product industry.

    Due to fluctuating manufacturer costs, prices may change without notice.

  • Imprint Methods

    Discount Mugs offers a series of decoration styles to fit the needs of your design and order details. The most commonly used methods are Screen Printing and Digital Printing -to be selected by experienced staff members on a case by case basis- Laser Engraving, Debossing and Embroidery. Please contact the Sales Department to inquire about other methods of operation.

    Screen Printing

    Screen-printed items are customized using "direct-print" machinery. Due to its accuracy during application, this method is preferred for 1 color imprint jobs.

    Digital Printing

    Most orders containing 2 imprint colors or more will be processed using one of our digital methods. Your design will be printed on a decal paper, using a CMYK build of your art colors, which will later be applied by hand to your products.

    * Manual application of the decals may result in some art placement variations

    Laser Engraving

    During this process, a laser removes material from the surface of an object and makes a permanent mark. Therefore, color laser engravings are not available.

    * Please contact our Sales Department with questions about this decoration method and second side engraving options. Additional charges may apply to your order.


    Debossing is recommended for use on leather, faux leather and other synthetic polymer products. A zinc plate is molded with your artwork, loaded into our press and applied to the product using heat and pressure.

    * Please contact our Sales Department with additional questions.


    Embroidery decoration is available on most apparel items and some tote bags. Your artwork is first digitized by one of our professional artists and later applied by our state-of-the-art embroidery machines. We allow an average of 10,000 stitches and 16 thread colors per design.

    * Please contact our Sales Department with additional questions.

  • Artwork

    In order to deliver the highest quality imprint possible, we require vectors or high-resolution (300-600 DPI) designs. Our professional artists will attempt to recreate or clean all artwork submitted that does not meet the resolution requirements.

    * Please note added work involving cleaning or recreating any artwork will result in order delays. If Discount Mugs is not able to properly edit or recreate a low-resolution file, attempts to contact you will be made in order to resolve the issue. If unable to reach you, your order will be subject to cancellation and a refund will be issued within 15 business days.Discount Mugs will not be responsible for production delays resulting from submitted low-resolution images.

    Discount Mugs reserves the right to refuse printing of any artwork that may be deemed inappropriate, offensive, copyrighted or trademarked.

  • Discount Mugs Design Lab/ Uploading Artwork

    Design Lab

    Discount Mugs Design Lab provides you with a virtual mockup of the final imprint. Due to various limitations, logo placement may not be exact and is subject to change to meet printing area dimensions. In the event a significant change in the placement of the logo occurs, it will be communicated to you.

    During the art-proofing stage our artists will resize your artwork to conform into specified imprint area dimensions. Please refer to the 'Product Specs' tab in the product page of your choice.

    Keep in mind you must save all your work on the Design Lab. Otherwise, we will not receive it.

    Sending Imprint Instructions

    Send all imprint instructions immediately upon placing your order. If you are emailing instructions/artwork to the Art Department, please reference the order number on the subject line. To ensure we follow your imprint instructions and print the correct design, we recommend all information relating to your artwork or logo be sent together in one upload or email.

    If your artwork requires changes, we will accept additional instructions. However, you must submit all changes before your artwork is approved or before your order is sent to print as these may not be allowed after that point.

    * Discount Mugs will not be responsible for any missing information on your order nor for any missing imprint instructions. Discount Mugs will not be responsible for due to untimely artwork submittal. Your order may be subject to cancellation and a full refund may be issued if artwork isn't received within 15 days after purchase.

  • Accepted Formats

    We accept a wide variety of file formats in order to print your design. We've listed our preferences below:

    • Adobe Illustrator files (.ai, .eps)
    • Adobe Photoshop files (.psd)
    • Rasterized images meeting 300-600 dpi minimum requirement (.jpg, .png, .tiff)
    • All full color artwork should meet our minimum resolution requirement of at least 300 dpi
    • All fonts/text must be included with your file or converted to outlines.
    • All artwork containing copyrighted images will be subject to further screening.
      • Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Discount Mugs will not be held liable under any circumstances.
    • All artwork containing Greek and University assets will be subject to further screening.
  • Imprint Colors

    Discount Mugs offers various standard imprint colors and can print custom colors from the Pantone Solid Coated PMS Colors Book. When choosing your imprint colors, we suggest you keep the following in mind:

    • Light colors should be printed on dark items to contrast properly.
    • Dark colors should be printed on light items to contrast properly.
    • Laser is not offered as a color but will show as the underlying product material color. For example, a blue stainless-steel item may show as silver when engraved.

    Please note we will not question your imprint color choices. Our artists may contact you to resolve concerns surrounding a mistake.

  • Imprint Size

    Several factors are taken into consideration when determining the imprint area a product. These influence and create a fixed imprint range to which your logo/artwork may need to adhere. Generally, we will adjust artwork as requested unless it exceeds the imprint area of a given item.

    i.e. If your logo is 2W x 2H in. and you order a one color imprint on 11 oz. mugs with an imprint area of 2.5W x 2.5H in. we will enlarge the logo to the maximum imprint size. If you request to keep the artwork size at 2W x 2H in. we will not resize your artwork. Additionally, requests to exceed our listed imprint areas will not be granted.

    * Please note Discount Mugs will not be held responsible for illegible or filled-in imprints resulting from requests that do not meet our minimum imprint area requirements.

  • Proofing

    Discount Mugs will provide an e-mail proof if one is needed to verify imprint instructions, artwork or order details. The Art Department also reserves the right to send a proof if your artwork needs to be altered to meet our printing requirements. If your proof is not approved within 5 days, your order may be printed as is.

    * Please note proofs are an approximation of the final product.

    Changes to your proof must be in writing and submitted through our online approval/decline proof form. We may accept proof changes via phone in the event you experience technical difficulties with our online proof. If you do not require a proof, please ensure all artwork/logo submitted is correct.

    * Discount Mugs will not be held responsible for incorrectly submitted artwork.

    Once a proof has been approved, updated shipping and delivery dates will be issued. Keep in mind specific 'in-hands' dates are subject to change during the proofing process. Requesting a proof may delay production, thus jeopardize the likelihood of receiving your order in a timely manner.

    * Discount Mugs will not be held responsible for delays resulting from the proofing process.

  • Gift Boxes

    Discount Mugs is pleased to offer gift box packaging on select items as an added convenience to customers. Gift boxes are shipped separately and require assembly. A full refund will be issued in the event your gift boxes fail to arrive.

  • Proposition 65

    Also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65 requires businesses provide warnings to Californians about exposure to chemicals that cause cancer, birth defects or other reproductive issues. Prop 65 does not ban any product; it simply requires a warning is issued. Prop 65 is valid in the State of California only and requires standards are met across all products distributed in the state. Please note Discount Mugs complies with all federal regulations concerning chemical contents. Visit the California Office of Environmental Health Hazard Assessment for more information.

    Accordingly, if a buyer/distributor fails to provide Discount Mugs advance written notice that a Discount Mugs' product will be sold or shipped to the State of California, such buyer/distributor hereby indemnifies and agrees to defend and hold harmless Discount Mugs, its agents, employees, representatives and affiliated companies, from and against any and all Proposition 65, personal injury and property damage claims, and from all other costs, liabilities, damages and expenses (including, without limitation, attorneys fees and litigation expenses on account thereof or in connection with any investigation or preparation related thereto or the enforcement of this provision) relating to, resulting from, connected with or arising out of goods or products provided to buyer/distributor by Discount Mugs, to the maximum extent permitted by law.

    Any order placed with or received from Discount Mugs, including but not limited to orders placed via catalog, online, phone or mail, shall be deemed effective acceptance of these terms.

  • Handling Recommendations

    Discount Mugs recommends all drinkware and glassware items are hand washed. It is not recommended to wash such products in a dishwasher as it will promote fading, chipping, cracking and loss of the imprint. Restaurant grade mugs are dishwasher safe and do not chip easily.

  • Claims

    All claims must be reported within 7 calendar days upon receipt of goods. Please, inspect your order thoroughly immediately upon arrival. To Create a Ticket please head to the footer section of the Discount Mugs website and click on the Place a Ticket link to be directed onto the support portal. Next click the Create Ticket link found in the support section of the page and complete the New Ticket form.

    Please open one ticket only and provide us with all the necessary information e.g. incorrect item, poor imprint, shortage, broken items etc. Attach digital images depicting the issue at hand and upload group images if the problem extends to more than one item. Discount Mugs will require visual of all affected items and will either find a prompt resolution or contact you in the event additional information is required.

  • Return & Refund Policy

    Customized items are not eligible for returns. Discount Mugs Return Policy applies to blank and unprinted items only. A refund will be process upon review and acceptance of your claim. Customers will be held responsible for return freight costs.

  • Replacement Policy

    If an order is not well received due to misprints or product related issues, Discount Mugs policy to redo the order and deliver it via its ground shipping method will prevail. All replacement orders will ship via FedEx Ground or other LTL Freight companies. Customers will be responsible for additional expedited shipping charges.

    * Discount Mugs will not make changes to the product, logo/artwork or imprint color when processing a redo, unless previously approved.

  • Store Credit

    Orders that do not qualify for a refund will receive an In-Store Credit code to be used on both future blank and printed orders. In Store credit codes may not be used on samples. Please contact Discount Mugs Customer Service line for assistance verifying your In-Store Credit balance.

  • Limitation of Liability

    In all circumstances, Discount Mugs maximum liability is limited to the purchase price of the products sold. Discount Mugs will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Discount Mugs will not be liable for any third-party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

  • Ordering Process

    The following terms will govern any orders placed with Discount Mugs and its affiliates. Discount Mugs encourages you to read them carefully prior to placing your order. By submitting an order to Discount Mugs, you agree to all terms and conditions as set forth below. This agreement is in lieu of a written consent and will be binding by both the customer and/or their representative(s).

    Discount Mugs offers a 110% Lowest Price Guarantee on all products. This means we guarantee our prices are the lowest in the industry, or else we'll match any of our competitor prices and beat them by an extra 10%. Discount Mugs reserves the right to modify guarantee based on case-by-case circumstances which management will evaluate individually. All prices are in USD currency.

  • Pre-Production Sample

    Customers that require an exact color match may request a printed sample prior to placing a bulk order. Pre-production samples are priced at a total of $150 each. Please contact Discount Mugs Sales Department to request yours.

  • Color Matching

    Discount Mugs products are stocked in a wide variety of colors. While there is no guarantee of an exact imprint color match, Discount Mugs strives to match your color selections as closely as possible. Colors may vary due to firing conditions or the type of substrate e.g. glazes used on ceramic products. The type of glaze used may or may not influence the final color of the product.

    * Please note imprint colors may be affected by the product color. Printing white onto a red tote bag may cause the imprint to look slightly pink.

  • Production Time

    Standard production times will vary per product and imprint method. You will be able to select from an array of timelines to best suit your event date. Discount Mugs strives to deliver all orders within the given timeframe, however, it will not be responsible for late receipt due to unforeseeable circumstances such as a lengthier proofing time, and out-of-stock product, printing or firing problems, weather related issues or delays on behalf of the shipping company.

    * If you do not select one of our production timelines, or one isn't available for your product, your order will be processed within the standard production time required for that product/print method.

  • Standard Production Time

    Discount Mugs standard production times vary from 5-15 business days after placing your order. This timeframe is dependent on product, the size of an order, complexity of artwork and imprint method. Please ensure there is adequate time when placing an order using our standard production time. Delivery dates are estimated and not guaranteed for orders with normal production times.

  • Rush Production

    Discount Mugs offers faster delivery options on select items and imprint methods, so you may expedite an order at an additional cost. However, only the method of shipping will be guaranteed, and orders may still fail to reach you in the required timeframe. By selecting a faster delivery date, you waive any proofing options. Discount Mugs guarantee does not extend to unforeseen delays in shipping. Nonetheless, if an order arrives late due to a delay on Discount Mugs part, rush fees will be refunded in full. Failure to provide high resolution artwork may cause your order to be delayed beyond the initial guaranteed date.

    Discount Mugs reserves the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.

    * Please note opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item plus the shipping time.

  • Shipping

    F.O.B. Shipping Point: Miami, Florida. Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

    All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or LTL Freight, depending on the destination and weight/size of the shipment. LTL Freight offers curbside delivery only. If you require inside delivery, please contact our Sales Department prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons and all LTL Freight shipments are palletized and shrink-wrapped. Orders shipped via FedEx will receive an automated e-mail with tracking information once shipment leaves our facility.

    Once an order has left our facility, Discount Mugs will not be responsible for any delays caused by shipping companies. If shipping is delayed on a paid rush order, that portion of the shipping charges will be credited back.

    Discount Mugs will not be held responsible in the event the customer is not available for delivery or the customer refuses delivery.

    Discount Mugs is a web-based business and does not offer order pick-ups, all orders must be shipped from our facility.

    We do not deliver to PO Boxes, APO or FPO addresses.

  • Liquid Capacity

    Size and liquid capacity is noted under the Product Specs section of all product pages. However, liquid capacities listed are only an approximation and should not be construed as definitive. Discount Mugs acquires its products from third-party manufacturers, therefore it has no influence over the precise liquid capacity of each item.

  • Product Quality/Website Images

    Discount Mugs products are intended to be used solely as promotional items. Therefore, products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a product defect is identified, Discount Mugs will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, Discount Mugs will replace that portion of the order upon confirmation of misprint.

    Due to the nature of the production process, slight variations and imperfections in ceramic and glassware items are not considered flaws. Disparities in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards.

    From time to time, products may differ in color, size, weight, or height. These inconsistencies should not be considered as defects since most are hand-made and come from various factories in China.

    Due to fluctuating manufacturer costs, prices may change without notice.

  • Website

    Discount Mugs website contains a vast assortment of content and it is constantly being updated by our web team. Although Discount Mugs employees strive to be as accurate as possible when publishing information, human error occurs do to a convergence of multiple contributing factors, and Discount Mugs cannot honor pricing discrepancies such as unusually low, zero, or penny pricing.

  • Coupons

    Discount Mugs reserves the right to alter and refuse coupon codes or discontinue special offers at any time without notice to customers.

    Discount Mugs may offer special pricing or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. No exceptions will be made.

    Coupon codes are not valid on existing orders, or clearance/markdown items. Coupon Codes apply to the price per unit only. Additional rules and restrictions may apply to individual discount offers.

  • Copyright, Trademarked and Greek Association

    Discount Mugs Art Department carefully screens all submitted logos and designs. Artwork containing copyrighted, trademarked, Greek and/or University information will be subject to further scrutiny, and may cause delays on your order which may not be expedited.

    * Please note: Customers must assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Discount Mugs will not be held liable under any circumstances.

    You are responsible for ensuring that you either own or hold all legal rights and authority to use and upload artwork to Discount Mugs. By using Discount Mugs, you represent that you have the right to such artwork and that your use will not violate any intellectual property rights. You agree to indemnify, defend and hold Discount Mugs harmless for any violation or misuse of intellectual property rights and these Terms and Conditions.

  • Loyalty Program & Referrals

    Discount Mugs reserves the right to cancel or change the loyalty program and referral program without notice at any time. We also reserve the right to refuse or decline points to customers at our discretion. Reward points may be claimed once per reward, as they are for one time use only. Customers are limited in the number of points they're allowed to accumulate based upon the point structure within their customer account. Loyalty points may not be combined with coupon codes.