Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews

EM2850

william huff

Just what I needed


PSG004

fnfOzvSR

1


IL333

Ronald Monk

I love the doggie tags, nice!!!


EP156

ERW

Love it!


APRFUR

Ronald Monk

I love the Robes, they're so soft!! Quality ??


X20500

Stephanie Guerrero


CAP111

Dave Gorka

Delivered on time for my 50th class reunion.


EDBFT130

Kat

They really liked the way these make the popping noise, unlike other similar items we have purchased in the past! Also the quality of the logo really stood out.


XTTA003

Jenna C

Great quality and exceptional customer service.


APW2600

GSW

Perfect product. Just as described. Arrived when expected. Great support.


TERP2007

Community Construction

Softer than expected! Excellent quality product.


SHD304364

Richard MacDermott

Very nice. Exactly as shown in the proof. I will use this company again.


PF02

Deborah Dawicki

Thank you, Excellent product!


TSFF10

Donald Short

Representative was a great help


5436AL

Robert Behm

The shipping container was much better that the last few times we ordered.


KEY135

National Comedy Theatre

Nice keychain. The main circle is very lightweight, so I can't yet speak to it's durability. The ring is hefty--thought the entire thing would be.


APFD201

Andrea Smith


X11610

Donna K Spurlin

Although it didn’t come with the picture I had ordered I don’t care. I am very very happy to be able to purchase this type of calendar. I have used this calendar since 1987 and organize my life with it. Thank you so much for making it available. It is difficult to find this specific calendar and I feel very comfortable purchasing and using it daily. Thanks


X10093

Sondra Massengale

I like them!


Crdbltkds

THOMAS HOUSER

shipping was fast, and the product was amazing!!


HWC12

Gayle

I am very happy with the product and fast service. The art department understood my requests and worked with me on my design. I recommend DiscountMugs and will use them again.


TM392

Jen

Really happy with this product. Nice quality. I wish the print space was slightly larger but it worked out well and they came quickly with no issues. Would recommend!


X30203

Ann Papa-Alpiar


PS1CTE1310WHT

Kevin Schlear

These bags were better than expected, the logo looked great and the gold was metallic and really made it stand out!


IL1007

Koral Schuster

really nice and clean look but the logo area is small. Wish we could have made it bigger.


0277AL

Adrian McLoughlin

Very pleased with product. Glasses were good quality, design was as expected. Shipped with plenty of packing material, nothing broken. Would buy from this company again.


Cm1029

Rhonda Wagner

Fantastic quality and turnaround.


CM1035

John j Dillon

Beautiful product! These are already getting good reviews by our members. Thank you!


IL324

Javier Ochoteco

Good product quality, perfect packaging, delivered early thant expected. Thak you.


Bmdplabel21

babak etemad

ffffgfdgfdgfdgd


MP286

Theresa Antenesse

These are beautifully writing pens. The black has a tendency to chip so they should be kept in a pen holder to protect them.


X20445

Sonnie Reed

Order came in on time as always. We're are very pleased. Thank you to Shekinah Magtalas for such good service!


GRTB24U

Bethaney Pilat

The perfect product for my needs. They turned out great and at a great price. Thank you.


CPS0203

Lisa Schlichter

Thank you soooooo much for correcting our mistake! That’s his you are a good company and we look forward to doing business with you for many years!!


CPS0656

Ronald Monk

Quality product!!! I love it!


CM1028

Robert Irish

Quality is fine. Assistance is good. They initially shipped to the wrong address.. UPS was not helpful to the factory or me. Factory reshipped to the right address and it got here in time. Happy


TKHS108

Debra McKenzie

Item is good quality


KZPU018

Tim

Amazing. fast service and great product


IV5143

Lynn Gura

Thank you for the sports water bottle with our Right to Life - LIFESPAN Generation Truth Logo on it! Nice job! I can't wait to get it to the students who are going back to school soon!


SM5856

The Turtle

The bags came out great... high quality! Thanks


X10391

Penny Foster-Pratt

good quality product


X20291

Liberty Oulton

Logo came out centered properly. I like that the top goes around enough to allow mirror to stand!


IV5262

Liberty Oulton

It is very minimal, however has many size options for Band-Aids and a couple clean pouches. The 10th piece is a little safety insert. My logo came out great, very clear and readable.


X10144

Ronald Monk

Very pleased with the process and the product.


GBMB12

Angie Lee

These were ordered for our 50th Anniversary celebration. They turned out GREAT!!! I am sure they will be a hit with the parents.


TEBL1101C

Maria Lydon

The color of the towel was vibrant and our logo was pure beautiful! :) I would gladly order again!


IL1793CIRCLE

David McSweeney

Great quality, so excited to offer these for sale this year!


IL219

Ronald Monk

Very pleased with the quality.


5477AL

Fraidy

Great quality, great service, fast turnaround!


TKHS100

CAHS Reunion

We wanted a little something nice to give to guest, and this was just the thing. Thanks


AK55059

Robert Bradberry

Always a good product …. Coupons help!


V387990

Wayne Earl

Amazing quality. Just what we’ve come to expect. We couldn’t be happier. (And the order arrived early!)


HBND004

Josh Blankenship


LE230142

Catherine Stock

I am happy with the product which I need for the Eucharistic Congress in Indianapolis IN in mid-July to enter the stadium.


AK61250

Heidi

Fantastic!!! Just what we were looking for. And ahead of schedule!


GRCB912

tricia baun

Was as ordered & got it quickly. Wish didn’t have to buy such a large quantity. Was sold individually


STRESS33

Donna

The artwork on the semi could have been larger but they are AWESOME. Thank you


TKDIP203

Lynn Barras

We are using it for a wedding certificate. It was just what we were looking for. Only complaint is it took much longer than we were initially told to be shipped. It came just in the nick of time


Mgq5625

CHARITY ROGERS

We absolutely love these journals. They are even better quality than what we were expecting. And they were delivered so quickly!


X10024

Mary

Ordered for our 55th class reunion. They were an instant hit. Everybody loved them. And they arrived on time.


BM39LPBKS1612

Grace Cox

Love my new Bigmeow kitten going home bags! They turned out perfectly! Customer service was great. Shipping was fast. It was so easy to do!


GL5220

CAROLYN W.

I recommend this bag for price and quality. The embroidery was top notch and well placed. The bag itself is a perfect size for kids and adults. Very happy with this product


AK16045

CORTEZ EVENT AGENCY

We made 2 types of pens with them and the service, shipping and customer service was amazing


X10164

Michael

Great promotional item, fast service, no complaints!


X10691

Christina Vollstedt

These look fantastic! Quick shipping was great too.


TSB12MS

Patricia DeRamus

Beautiful and bride will be very happy. Thank you


GRDBD15

Korosh Levian

great


PLBT010

Alex Miller


TKCB101

Terri Griffis

Great product. Looks amazing


X20032

SCC

Very happy with the product. Staff and students were thrilled.


SB274

NMSPA

We love the bottles, they came out very nice. thank you


MP280

Kelly

I had complained about the position of the logo on the pens catering to left handed individuals and Discount Mugs made it right! They reached out to me immediately and rush shipped a new order to us!


ASCPP4221

Melinda Gentry

the imprinting and delivery was exceptional the only issue i had was i thought the case was a solid white but it was a translucent white. it would have looked better as a solid color.


WBPK001

Amy Moodie

super fast and very cute


Il517

Tameka Dwyer

So beautiful


Retailer Reviews

juansalinas1859487931October 17, 2024

Working with Christian has been wonderful! He can always help me get my order right and so far everything I have ordered has been outstanding. I can't imagine going anywhere else after the positive experience I've had so far.


venturaholdingsgroupMarch 26, 2024

Just to try them out we ordered 25 mugs, and they arrived on time and looked way better than we expected. So our hotel have ordered more and in different designs. They arrived safe and on time. Customer service was really good, they took the necessary time to answer our questions and meet our needs. Thank you and looking forward doing more business with you.


sbulldogMarch 12, 2024

Anna was the most helpful customer service rep. She was so diligent and answered all of the questions we had. I loved ordering from DiscountMugs. Super helpful!


luzsellersFebruary 09, 2024

Ordering from Discount Mugs is a breeze. Their product selection is great and the design options are SUPER user friendly. And if you have any questions or need help, their customer care is very attentive and responsive. The other thing I want to mention is their care in packaging their products is excellent.


shawn2655823613February 08, 2024

Ram was great, and answered all my questions directly and to the point. Got a bit of a mess cleared up quickly and with no fuss. Thank you Ram!


hubcityorthoJanuary 24, 2024

We have used Discount Mugs multiple times. Love the chat feature as it is quick and easy to use. I was able to complete a reorder in no time at all. Thanks Discount Mugs!


jessicataylor1409189123January 06, 2024

Thanks for the quick and great help and suggestions for other options that were in my budget!


markb91350869January 03, 2024

We ordered a batch of coffee mugs for our company gathering and their support team was super helpful in making some changes to our order and helping us to get the mugs delivered in time for our event. Sensational customer service!


paradiseheightsbandbDecember 30, 2023

Second order - process is a breeze. Customer service reps are knowledgeable and very easy to work with. We're very small so our orders are too but they don't seem to mind. We'll be back!


idaho7277December 30, 2023

This is the 4th time I have used Discount Mugs and my experience continues to absolutely AMAZING! Aarol was the perfect Account Specialist! He knew what I was trying to accomplish after struggling to get my items to save in the Cart and finding better items that had the look I was going for. He stayed on the phone with me and completed my order quickly and made all of the changes possible willingly and patiently! My experience is the reason I keep coming back to Discount for my personalized totes and water bottles!


Save_Our_YouthDecember 09, 2023

The staff was very helpful in finding exactly what we needed. And, pleasant to talk with!


janiceyenDecember 01, 2023

The live chat was extremely responsive and helpful. Great experience. Will order again.


brandonhidalgoNovember 15, 2023

Aarol Account Specialist was very responsive and provided excellent customer service, all my questions were answered and my order was placed within minutes! Thank you discount mugs!


lou3536589402November 08, 2023

The assistance given to me for an emergency rush order was fantastic. They were able to accommodate me and were extremely pleasant to interact with through Chat and on the phone.


msc2589731036October 30, 2023

I needed to upload a tax-exempt form for our order, Kent assisted with my question via chat promptly and made placing our order smooth and easy. Thank you!


rachellepeeblesOctober 26, 2023

I had a great experience using the chat feature


bencisneros01October 23, 2023

I have used discount mugs two years in a row for employee appreciation gifts. I appreciate the quick turnaround time and quality products. Thanks!


josh2140128473October 18, 2023

The response time was absolutely amazing. They had my proof ready for me in mins and the process was simple. Highly recommended


erin01887October 16, 2023

This was my first time placing an order with Discount Mugs. An extremely helpful customer service rep was right there via virtual chat. All of my questions were answered and I had an artwork proof very quickly so I could make a decision. Very impressive customer service!!


GrantJensen00October 06, 2023

Aarol helped us out and made the purchase process super easy and helped put everything together with the products we wanted and our logo and even put it all together in a cart for us where we could just purchase it. Super nice, great experience. Will order again in the future.


kfuller-90168September 17, 2023

I have used discount mugs for many of my marketing needs and I am ALWAYS impressed by their customer service, fast turn around and ease of ordering! I like to use the CHAT and all the people are SO helpful and make the process smooth! Thank you for your fantastic products and most importantly your wonderful customer service support! I am always super satisfied!


TriciaPoulsenSeptember 14, 2023

Pauline helped me online and was the best online rep that I have ever worked with. She helped me with my tax exempt form and even suggested two different mock-ups from the one I designed. I'm so glad, because hers were so much better! I would order again just to work with Pauline!


mrobillard-19438September 10, 2023

Kent was very helpful and quick to get my order placed! Great job!


tsulli-88411September 05, 2023

After our first order our rep, Robert, kept lines of communication open. Once I was ready for my next marketing items, I didn't hesitate to reach back our to Robert. He once again treated us like his #1 customer. Great customer service!


emilyjacobsonAugust 29, 2023

From step one of being a nonprofit, Aarol saved me hours of time designing and arranging, Really appreciate the customer service.


jackieeudellAugust 28, 2023

Everything went extremely well with my order. I chatted with Kent and he helped me with my ordering, which went smooth.


perryhocklessAugust 25, 2023

Outstanding customer service in which Aarol saved the day for me, I was busy cleaning up for the storm down here in South Texas and forgot to call my representative who handles my account back to place my order. Aarol stepped up to the plate and took good care of me and saved me a lot of time and I also got the discount I was promised. Thank you all and keep up the good work, I thank you, and "Lasting Impressions Monuments, LLC" does as well.


paulsedaccaAugust 21, 2023

easy to work with. Very helpful staff


srwaAugust 18, 2023

Great prices, but also EXCELLENT customer service.


macklinsgirlAugust 13, 2023

Always helpful, quick response, products not cheap, art work good quality, and arrives in a timely manner. Customer service is excellent.


sherryrowenAugust 08, 2023

This was a last minute order, so I was on a time crunch, but the customer service rep that I chatted was was polite, patient, and very helpful. I love how there were so many artwork options already available for me to choose from, which made it that much easier to make this rushed order possible.


AnKheJuly 27, 2023

Thanks Aarol! for quickly answering my online order!


clintday-8310July 26, 2023

Reached company online. Only contact I saw was a response form which I completed. But, there was no order number, payment, etc. Starting with a chat, I got an efficient account rep, Madonna Reyes, who did a great job fulfilling my order. They already had a design I made on their site and attached to the response form which Madonna found and expedited. Great company!


voigtmusicJuly 21, 2023

Discount Mugs supplies us with the BEST luggage tags we have ever used. They are sturdy and of high quality, and ship fast. Their team is dedicated to attentive customer service, and they are easy to work with. I can recommend this company without hesitation.


nashvillefairJuly 20, 2023

I am hesitant about using chat boxes for assistance but the rep working with us (Lanie) was wonderful, responsive, knew all the answers to our questions, and greatly facilitated getting our difficult order placed. We also found the prices to be very competitive with other printing companies. Thanks for a smooth transaction!


amysmith-80260July 20, 2023

Use the chat system, placed a complicated order within 4 minutes, perfect. Thanks!


MaxCooperfordJuly 20, 2023

I'm just sooo happy to have come across this site. The live chat helped me so much. Aarol changed the color of my text so it stood our more and was so helpful to this "older" gal. We'll be back for more items later I'm sure.


ArleneMarchitto CatanzanoJuly 20, 2023

This was my first time using discount mugs. The customer service and help I received with my order made this so much easier, Juan was not only helpful but patient. Thanks!


etgannonJuly 12, 2023

Alvin was super nice, and very helpful. He walked me through the process and stayed with me until payment completed. Great to work with!


kateysJuly 11, 2023

Ordering from Discount Mugs was super quick and easy! Lanie walked me through the process and was happy to answer any questions I had. Will definitely be ordering from them again!


close
 
 
rect