Customer Reviews

I love the insulated mugs that we ordered. We had a slight problem but the Customer Service was outstanding. Order arrived on-time and since they were tenant gifts, delivered on time. Rave reviews from the recipients!

I ordered 2 cases of mugs for certain clients coming to our holiday show. The mugs were excellent but 4 were damaged in shipping. After calling customer service and a picture of the case, the mugs were replaced in time for our show. I’m very pleased with the quality and service I received and recommend them and I’ll be back with an idea for our next show. Great job again!!!!!!

Barbie was very helpful! She was very knowledgable about the process of ordering for tax-exempt organizations and a pleasure to work with!

Discount Mugs has the most amazing customer service. I had no idea how to create custom koozies, and Aarol sent me several different options within seconds. The whole order was completed in under 5 minutes and I couldn't be happier with how they turned out! Thank you!!

This is the first time I've ordered with Discount Mugs, and the website was having some issues, which the customer service rep said they were working on. So he helped me through the entire process, in which I made some changes to the quantity, and he was able to help with all of it. Also seemed to have a sense of humor which is always nice!

website very easy to use, the online support was great and so was the call center support.

Juan made the ordering online process so easy!

Placing my order with Barbie at Discount Mugs was quick and easy. Barbie spotted an issue with my design and was able to fix it before we moved forward in the process, and was able to clearly assist with the process of checking out at a nonprofit organization. Definitely recommend their team, and look forward to receiving our products!

Barbie helped me with my order and everything was taken care of in a matter of minutes! I recommend chatting with her for any of your needs! Thanks again, Barbie!

I have ordered Mardi Gras Ball favors and souvenirs from discount mugs for several years. Of those several, one year was a total disaster with customer service; requiring phone calls, emails back/forth and though my order arrived just in the nick of time, and looked really good, one of the items was not printed as I ordered (in spite of speaking to customer service with several times regarding). That customer service experience however, does not damper my satisfaction with the product personalization and quality; both are great, I will continue to use Discount Mugs and keep my fingers crossed there will be no future issues with customer service.

Kent was able to immediately help me with our brand's design. We will continue to come back to this company. Thanks!

I needed to make glasses in a hurry, and desperately needed help with the design-- they were super efficient to chat with, and make something that I KNOW is going to make the recipients SO happy! I would def order from them again! : ) :)

I worked with Juan over chat to get my order perfected. He helped resize my graphics and answered all my questions. He even helped me refine my order to save me some $$$.

We received excellent customer service, quality product, and fast shipping! Would purchase from them again!

DiscountMugs.com deceptively advertised a Cyber Monday discount they would not honor. The company attached undisclosed excessive fees to my order of printed coffee mugs, then in addition when asked to include the advertised discount they said that was not possible. The promotional material emailed did not include any disclaimer regarding the purchase of coffee mugs. I spoke to the sales associate and her manager who definitively said NO to applying 20% advertised discount to my order. Discountmugs.com fraudulently and intentionally deceived me into ordering their products never intending to give the advertised discount. Since my first review Discount Mugs did contact me and did resolve all the issues I presented. The representative, Analiza did call me several times in order to work out the details of my order and I did ultimately order over 1000 coffee mugs with Discount Mugs. Thank you for your courtesy and customer service

I was having trouble sizing my logo, and Anthony took care of everything for me very easily from the chat box. I was able to very easily share my design, which he made bigger for me, then sent me a fully generated order form to quickly place.

I loved working with Barbie. She was patient and helped me a great deal to maneuver the site even making my products.

Thanks for the representative to help me with this order. 10% last minute coupon. I can get this out last minute for the patients.

Barbie is the best sales rep ever!! SERIOUSLY! Working at a state university we create carts to submit to procurement, which can take a while processing. Barbie always helps up recreate our original carts, informs us about discounts, and ensure clarity of our logos. We continue to order from Discount Mugs because of the quality fo their items, the wide variety of items to choose from and their stellar consumer service. THANKS, A BUNCH!!

Answered all of my questions and was very helpful! Can't wait for our order to arrive!

Juan was excellent and helped us through the design and ordering process painlessly!

Professional and helpful online support. Juan worked on an edit to our logo to reduce the number of colors for printing. And helpfully suggested the next quantity option - which worked out at just a few dollars more. Looking forward to receiving the mugs. Thank you so much for your help!

Really appreciated the time and attention from Barbie to help us use our own logo on a beach towel for our beach house guests. Will definitely consider ordering other items from your company.

The customer service was excellent...Aarol was very helpful and patient with us, as it was our first order with Discount Mugs.

Love dealing with discountmugs. Very responsive and speedy with revisions to our company logo!! time and time again - you come back to the person who gets it right the first time. thanks again guys!!!

I was in a rush to get some swag for my org before a big meeting, and decide on all the details, while trying to keep it affordable for us. Anthony helped answer all my questions, which was really helpful, especially when ordering with a deadline!

Many thanks to Barbie for helping me with my order. I felt taken care of with over-and-above service!

Anthony helped us with a seamless ordering experience and even saved us some money!

got on the chat with Aarol D and the person was very friendly and was willing to work with me to accomodate my requirements from various perspectives including cost and shipping. Order has been placed. I am expecting the product to be as good as as their customer service was.

Barbie helped me find the best product at the best price and then help design it to meet our needs. THANKS for a great experience!

I can't say enough about Barbie. She was so professional, knowledgeable and helpful in every way possible. She made the order process very easy and sent me a quote in record time. Looking forward to doing business with them in the future.

I have been dealing with Christian Carpacio at your company. This is my first time working with Discount Mugs. Christian couldn't have been more helpful and reasurring throughout the ordering process.

I used the helpful customer service person. My pen was simple, name of business and contact info. No artwork. However, he took what i had and made it better than I could have!

I had a very confusing order, to me anyway, and Barbie walked me through everything and made it very easy.

Have been ordering from Discount Mugs for years, however, have only used the 'chat' feature for this order. The customer service rep (Barbie) was super helpful in working through the questions I had. She stayed with me until the order was completed. Much appreciation for this level of customer service!

All the answers to my questions, handled the minor changes with grace, and was lightning fast with her responses! Barbie was totally on her game!

I ordered my entire order through the chat service with Barbie. She was very nice and professional and we can't wait to get our bottles shipped.

Great website. Easy to navigate and the I received precious help in completing my order the way I wanted to have it done.

This company makes it so easy to purchase personalized merchandise. They care about your happiness and want you to be a returning customer. Plus I love that you earn mug bucks with your purchases

Very knowledgeable and assisted in assuring best rate for product and reduced shipping for guaranteed date. Agent also had a quick response time no lag wait time.