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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews


Karen H

Last minute order arrived on time and everyone LOVED the backpacks!!!



Great customer service & great product!



These sunscreens not only look great but they SMELL amazing too. Love that these can be refilled again and again too!


Daryl Pierce

I love the items i picked. About to order more products.


Angela Hey

These are lightweight masks - the printing was excellent. They are very comfortable and have a pocket for a filter. You can adjust the fit with straps and a wire.


Chris Spraggins

Excellent quality ; great overall value !



Good quailty


Kie Owens

The mini foam footballs turned out great! I had GREAT assistance from the live chat customer assistance on making my design exactly how I wanted.


Rebecca Bowers

This bottle is good quality. It doesn't leak and the top has a lip which keeps it secure, as well as some kind of bushing inside the cap to give it a tight fit. I am very pleased with the product.


Luz Hernandez

They are small but nice.



Glasses arrived in 3 weeks (Covid delay). We were pleasantly surprised at the quality, they have a nice heft to them. Using as wedding favors. 1-800 support is great! Our 3rd time ordering from here!


John Geissler

Slick looking pens, smooth operation, nice screen cleaner and QUICK SHIP! I'll be back!



These were really cute. The lettering on the handle was correct and people love them. A great summer giveaway!


Shawn Chambers

Great product and printing. Extended time for production and delivery. 5 weeks wait.


Rocio Prado

Product was perfect!


Justin Swartz

These Poker Chip Stress Balls turned out amazing. I was very impressed with them. I have to admit my expectations were pretty low. However, I can not wait until my event as they turned out amazing.


Apostle Markita Brooks

Beautiful blankets!


Huron Pointe Excavating LLC

Product came out better then I expected, I did the design on their website, and it looked weird, their team corrected it and it turned out perfect.


Alicia Chabot

Amazing customer service, fantastic product. Will use again if needed. Highly recommend this company!


christine cuthbert

Nice quality, no issue w/ the sewing or the zippers - good weight of fabric. Size works for keys, phone, dog treats! only thing missing would be a strap/carabiner to hold it to a belt loop!


Drew Claes

The towels are nice and soft and the colors are bold and still soft. I am very pleased with them. The order process was simple and efficient.


Ard's Farm

We are extremely happy with our purchase! The steins look exactly how we hoped and came in the timeline specified! Excellent company!






The blankets turned out great - the logo was spot on and all of the text fit perfectly. I would just note the logo/text was a silk screen, not embroidered, which I didn't initially realize.


Shanda Masterson

Love them


Cathleen Siler

I wish the printing could have been bigger - it's super small


Kasye Conley

Love these coolers! Our First Time Guests and church members LOVE these for the summer. Great customer service as well.


Autumn Jordan

They came in really quick and they look great!


John M Contos

Great quality!!!!!


Julie Hammond

Great Quality!!!


Karen Bogosian

These were great! Print area was a little too small but always love DiscountMugs!


a. worrell

Ordered cups for an event last minute and I was very pleased. They arrived on time and were exactly what I ordered and envisioned. Good. quality. Would have liked the option of ordering fewer cups


Kathy Mezzano

Ordered these for a favor for a group of my friends that are going to Jamaica. Perfect!!



Nice masks. We ordered black and they oddly had a white backing, which is noticeable when wearing it. Fit pretty good.


Anissa McGinnis

Highly satisfied with our order! Great quality, quick turn around and over all the look was fantastic. Excellent customer service team.


Jennene Norman-Vacha

Great product!! Logo on one side and our information on the other side --- both look perfect. Excellent pricing and service.



These were excellent and well done.


Jeremy Calvert

Fast production. Pen is sturdy and well weighted.


Dick Mountford

Quick and easy order. The quality of the koozies are fantastic. Above and beyond my expectations. I'll be back...


Tracy Felder

Cute and arrived fast.


Ssband Human Resources

It was our first time ordering with Discount Mugs and it was great! Our order was rushed and we got it faster than expected. Kelly De La Torre was such a great help with our order and everything came out perfectly. Thank you!



Turned out perfect!


The Oliver Team, Realtors

CS was exceptional. Agent when over and beyond to help with order. Product looks nice. Print is nice. Very satisfied. Will reorder again.


Jeanne L.

I ordered the milk chocolate pretzels for my organization and had a wonderful experience! The customer service was great, product was delicious & our logo looked great on the packaging. A+


Christy Crain

Excellent product, and super fast production and delivery. Very satisfied with this company.


Reverend Elmer S. Martin

The Blue Masks and Black Masks ordered are very nice. Thank you for your fast and effective work in getting the Masks completed and delivered in a timely manner.



We love the hats! Great quality and the embroidery came out so cute!



nice job\n


Lauren Newman

The fanny packs were perfect! Thank you!


Kevin Carroll

Outstanding product - everyone in Rotary loves the basketball. The service was also exceptional.



Good quality bracelet.


Jasmin Calvin

1617soft oil


Blaine Wilcher

Fast and well made.



We are very happy with the backpack and how well the printing was. Very helpful customer service.


Sydney Peters

Awesome! Smells great, goes on smooth and design is clean and crisp! Very pleased!


Gia Angluin

I love the tumblers! Great service and a fast turnaround. Thank you :)


Everette Johnson

A great fun product for my promotional needs.



These turned out absolutely amazing! Great quality! We did the Black with white print and they look sharp!


Gary Diangelo

We loved these.\n


Parris Dance

Quick shipment & well packaged. Will start giving them out at the end of the month to celebrate 30 years of teaching.


Elaine Gard

The cups were perfect! I can't wait to give them to my friends. And they were delivered early. Good work, folks. Thank you.


Michael Elsen

Excellent quality and value! Speedy delivery! Very happy with my purchase!


Kim Kontz

These bags turned out great! Great quality!


Fallon Nicholson

Look just as expected!



Very pleased with the product.



All's good but i forgot to check i wanted blue ink. Thank you


Jennifer A Hallmann

I bought these as Champion prizes for a horse show. They are cute bags and the girls love them.


Kaye Loftis

As always. Wonderful product!!!


Darian Atkins

This product really looks great! the carabiner clip makes it so convenient to carry around. The sanitizer smells really great for a brief moment then horrid & then dies down to a lemony smell.



the 13oz. glass mugs with iids were even cuter in person!. The screen print was adorable! They look! The customer service was excellent



These little carrots are so adorable, and good quality! They are going to be great in the Easter baskets we will pass out to our staff. I would recommend this purchase to other companies.


Richard Vestnys

Excellent! Material, product and personalization. Could not have anticipated a better job!


Time Machine

These are very great quality for the price. One side looked fantastic and balanced. The other side looked okay and was off-centered. It will be 5-stars if it wasn't off-center.


Sue Payne

I did the etched logo and they are really nice



Product is good quality, Pricing was fair, Service was amazing, and they executed what they said they would. Thank you!

Retailer Reviews

WildRaccoon-47668May 15, 2021

These mugs are really great, the price is right and the quality is good. Shipping was super fast too

BillieHawkinsMarch 24, 2021

I really wanted to give 5 Stars: They have a good line of t-shirts. It's priced right. The Customer Service was great! However, they did mess up the order (wrong quantities), and that delayed re-shipping the correct items. But, they made it right, and Paula in Customer Service was very cool about it all.

Epping234March 03, 2021

I placed an order for facemasks that could be worn at and around the fire department. I wanted them to be comfortable and stylish as well as effective. Discount Mugs provided us with all the we asked for, along with, the best price. Initially the time from promised was a little ways out there, but to our surprised, we received them much sooner than expected. They are machine washable, have our department logo and are comfortable to wear. I have, and will continue, to recommend Discount Mugs to all of my colleagues and friends! Capt. Hanley GFD

CarterricJanuary 19, 2021

The print quality of mugs was terrible. Shipped Quickly. As long as the products meant to be looked at and not used, the image looks great.

AriakhatriJanuary 06, 2021

The Mug is of great quality and has much variety. I liked the Mug. Package and delivering was safe.

ellatomDecember 19, 2020

The product is good and very high quality. Size is also proper, exactly what I was looking for. I love it. One of the best mug in my collection. Very good packaging. Fast delivery.

MichaelHennesNovember 24, 2020

Eva M. was outstanding! Order was completed in less than 3 minutes. I uploaded the artwork in chat, she bounced back a proof. I approved it and received the link to pay. I even used your discount code. Awesome experience today.

samuelranoyOctober 31, 2020

This is the best wallet design. I really impressive the design. Much space for cards and money. Also small coins pocket. Leather is of good quality. Its color and design look very attractive. This is very good quality. water resist and sweatproof this I like so much.

go455gatorSeptember 16, 2020

Extremely Helpful with my order. Appreciated the time and effort. Will shop here again.

laurenrollingshieldincSeptember 03, 2020

Our company Rollingshield Inc will definitely purchase from Discount Mugs again for future orders. Great pricing, great quality, and quick service. 5 stars!!!

brendamcnattJune 16, 2020

I cannot express how much help Anthony was with this whole process! He designed my can coozies based off of last minute idea's in my head and they are perfect! Our birthday girl is going to be so excited! Did I mention the patience he had with me every time I changed my mind or wanted to add something to it? Phenomenal, that's how I can describe my experience with Anthony and Discount mugs. I really can't believe I'm pulling this off! This company is going to have these made and delivered on the 19th!!! That's 3 freaking days!!! Y'all have saved my **** on this one! Can't say enough good things about this company.. just WOW! Thanks again! I will spread your name far and wide and I will be back! Soon! OH! The price! Crazy affordable!

GracefulSquirrel-49480June 16, 2020

The website is easy to use, the delivery service is quick, they always have discounts on items.

BarbaraLevineJune 09, 2020

I have ordered all the bags for both of our optical offices from your company and that is why I chose you when the organization that I volunteer for needed to replace theirs. I find that with the help of your representatives and art department you make this a very smooth transaction. Thanks to Anthony for helping me so much through the chat feature and resizing our logo to fit on the bags properly. I would have been lost without him.

asthebMay 26, 2020

The customer service is highly responsive and informative. Great experience.

StefanieRoseMay 25, 2020

Great customer service every time!

katemcgillMay 21, 2020

Josephine was extremely helpful and responsive! We've ordered from Discount Mugs for years and have always had great results.

kimholmesMay 13, 2020

Anthony was great to work with online. He was helpful in setting up our account for school and getting the artwork to their design team. Looking forward to seeing the product!

swin-89301May 06, 2020

Barbie was able to answer all product questions AND provide a few rough mock-ups so we could decide on the correct products.

StephanieWordenMay 06, 2020

worked with Barbi on an online chat and she went above and beyond making sure we were getting what we needed. Customer service is so rare right now with today's difficult times and Barbi "really" did a great job selling the item and the company.

kimcrossMay 01, 2020

Barbie was great - she altered my logo to fit my item and hung in there with me as I asked questions and made changes. Thank you!!!

k_ankenyApril 29, 2020

I placed my fifth order with Discount Mugs today. The previous logo'd items were excellent quality and looked great, so it was a no-brainer to connect with them again for this order -- 122 drawstring bags. Their prices are excellent and sizeable orders get free shipping. Production turnaround is reliable and pretty dang quick. The chat/customer service feature is great -- Anthony was super helpful and responsive to my questions and requests. Last time I placed an order, I worked with Ronnie over the phone and he was equally good. Discount Mugs has very good pricing, a massive selection of items and a solid team. Keep killin' it, my people.

QuaintButterfly-28462March 28, 2020

Promised it in 8 days. Got it in 2! Great service

SusanDurginMarch 27, 2020

We ordered mugs and Eco Spiral notebooks with our logo and both came out very well and the price was good. Placing the order was not difficult and the products were shipped in a timely manner.

StormyLizard-51260March 27, 2020

Worked with Chris, he was fabulous - quick, reliable, nice - got the job done. Camo backpacks look great!

ImportantWhale-94451March 27, 2020

This is not my first time to use Discount Mugs. Their turn around time and the quality of their products and services are superb.

FamousRat-68180March 27, 2020

The engraving was fantastic and the item is great quality. Received faster than expected.

EnergeticPanther-74598March 27, 2020

I was just sitting here gong over what I am getting next from Discount Mugs. They provided exactly what we wanted and a great price and fast shipping! Will be doing business with them for a long time!

MarkHolmes-87138March 25, 2020

I'm old and tech challaged and needed to change my past shot glass design. Couldn't get the site to change it and "Here Barbie can and saved the Day!!" She got everything together on my design and now you are getting them in the works. Thank you Barbie!!

arenas55March 17, 2020

First time ordering and Ms. Barbie definitely surpassed my expectations! Quick, easy, and convenient!! Thank you!

TalentedRattlesnake-8408March 17, 2020

Excellent Service and products, great prices!

LightTurtle-30768March 16, 2020

so helpful with fast response time for questions and thorough answers that helped!

mezornMarch 12, 2020

We ordered some special commemorative beer steins last month for a movie project. We love them! They were such a big hit that we had to reorder at least as many more for all rest of the cast, crew, and various contributors!

LindsayNorthcuttMarch 12, 2020

I haven't received my branded products yet, but I have had a great experience with Barbie in customer service.

CharmingAardvark-93724March 11, 2020

Aarol was quick and knowledgeable and made my check out easy. Thank you!

russellinnovativeinkMarch 10, 2020

Awesome customer service my sales rep went above and beyond his duties to help with my order. Made everything so easy and the product came out flawless!! We'll be using them for all our promo goods.

OutstandingDoveMarch 10, 2020

Anthony and Efren were an amazing help to me on Chat in order to order 425 water bottles for our school social . They helped me with the logo and text and pricing options. They were so helpful. Thank you, Anthony and Efren.

OSI StevenMarch 10, 2020

So there was this lady, right? Her name was Barbie. I was looking to reorder some mugs from May of 2019 so I tried the Live Chat.. BEHOLD. There was Barbie ready to help me through this request no matter what it took. She pulled up the past order I sought, informed me, and guided me through the whole process to successfully fulfill my desires for these special mugs. I can't complain. She was awesome and authentic - which is hard to come by nowadays. 5 Stars because the customer service was terrific and smooth AF. Hook this young lady up with a raise you know. She's fast, professional, and well-informed with the procedures and policies I'm sure. Good going Barbie! BYE

LifeGiving..March 10, 2020

I need assistance with price and tax exemption and Anthony helped me quickly and efficiently. Made my order so easy and stress free. The customer service, the price, the product and the speed of delivery is what brought my back for our order.

Fujico01March 10, 2020

I was helped by Aarol. He answered my questions and helped me feel comfortable about my purchase. Discount mugs is one of my favorite companies to order marketing materials from.

brieb83March 09, 2020

I was ordering 350 bottles for a PTA event and May, a costumer service rep, was so helpful! I highly recommend her and the company!