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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews

CPS0785

Michelle Huey

I’m really happy with how these coasters turned out. We are celebrating 65 years of being a family business and the logo we created specially for our celebration looks great on the coaster. I was able to chat and email with a representative in order to get the look we wanted. The logo covers the majority of the coaster and really makes a statement. We started using the coasters 2-weeks prior to our celebration and the coasters helped create a buzz for our event


TMP362

Tanja Pittman

Great product!


G2751

Jackie

I wasn't able to get the product I have gotten in the past but this is just as good, no complaints on the glass, only issue is each of them come with a sticker on the bottom that is tough to get off.


TM351

Tiffany Sampson

Great product and super fast shipping!!!


TM301F

Rob Dowdell

Great value... Ordered these for the team last week. Product is well constructed and looks great.


SHB09

Tiffany B.

The shakers ordered were perfect for our needs. They came in a timely manner and came out great. Thank you!


5015

Gabriel Enescu

Excellent customer service! I am ordering different marketing products from Discount Mugs for the last 5 years. They are fantastic business partners! Great business partners!


CC06

Jason Kindrix

It was fast and easy to use our current logo wit the design tool. The quality was better than expected. I highly recommend this product. Shipping was 1 week faster then promised. We will order again!


EM505

Brett Miller

Great product. Came in as promised.


PLPC185

Shawana J Camehl

Excellent product and quick delivery. I do have trouble doing your website but always get a helpful agent..


IVTB6T

Tracy Andrews

The initial ordering process was quite complicated, but LaQuisha Webb saved the day with that. I am glad that it all worked out because the teddy bears are absolutely perfect. These teddy bears will be given to children who lose their parents to overdose, so I wanted a size that would be big enough to cuddle but not too big to decrease the likelihood the children would want to carry them. They do not disappoint! They are the perfect size! They are also very soft and perfect for hugging. The print is perfect.


LE162532

Phil W

Looks great, good size, and perfect price. Higher gloss finish than expected, but very nice. Not sure how well it will keep drinks hot or cold yet.


SB276

Andrea

Very nice quality bottle and the customized printing came out beautifully.


1301

Barbara Kesser

Wonderfully done graphics! Wish I had paid attention to the size of the mug...it's 8 oz. & more useful as a pocket change holder. These were given as souvenirs at an event & actually perfect for that!


X30186

William Hansen DPM

Great service and product Would order from them again


Sm7232

Tracy Andrews

Excellent quality


SM7667

Lynn Whitney-Smith

I loved the product and it delivered 18 days early, you guys are amazing.


TM350F

Carly Dus

We really enjoy these mugs. we love the flake look to them.


KZ420

rae

loved them!


SM3464

Gina Becker

The notebook is great...the pens, not so much. Several of them were broken in shipping and the ones that weren't, several broke when we tried to attach them.


BM21WFS2224

Evelyn Robinson

Very pleased with product purchased.


X36

tricia

I\'m really happy with this Koozie with the bottle/can opener. It makes for a really nice promotional gift. The quality of the print is also incredible. \n


Sm7350

Lisa.Hardt

Service was excellent. Very pleased with the quality of the printing and speed of delivery. Base product feels a little insubstantial, especially the mesh portions. Will have to see how it holds up. Very suitable for our purposes, though. Will make a nice party favor.


AM4XSQ

Michael Whitney

perfect for what we needed and very fast and accurate


TM354

Marina

Our sales team loved the tumblers we gave them as a mid year present. We use them all the time. The tumblers are a pretty blue with our logo added. Highly recommend.


0120118L

Stephanie Snook

Gorgeous! My boss LOVED them!


HWEP5

Jennifer Klepper

glasses were cool and looked amazing when finished. service was good and on time.


PC30

Brynne Schultz

We ordered these mugs as a give-away for our Oktoberfest celebration! They are very high quality plastic, heavy and durable, plus DiscountMugs completed our order and shipped to us in just days!


X20203

Tenia Clark

Got the Koozies in Silver for our 20th Anniversary and they turned out very sharp! Everyone loves them.


AL26374

Terrie D.

The color is great and they are the perfect consistency - not too hard, not too soft!


Dc16s

Dspayder

Great product arrived 3 days early will use again soon telling friends and family


EDSWB160

Kathrin

Really great water bottles and the printing of the image was perfect. They seemed quite dusty on the outside and possibly from the boxes they came in and some had sticky patches on them.


MP237

Mariam Gandour

Very beautiful pen at an excellent price! It arrived before the expected time and logo imprint is crystal clear. Thank you!


KZ417

Kevin

Good quality. The print/screen is clear and clean. Will definitely re-order in the future.


SM6730

walter imfeld

product looks real good and printing is great just hope it holds up for a little time with dish washer


NOT62

Kelly Richardson

Nail file is great. Nice quality. I\'ve being using and carrying one around in my purse for months. It was thinner than I had expected but the size is good.


1302

JKH

Beautiful Job - thanks!


TM263

A1 Signs

Excellent quality!!! The customer loved them.


TKMF111

TIEF

Excellent support for our rush order. We truly appreciate all the support. Telemet, Inc.


TM301S

Nicole

Water bottles were exactly as expected. Shipping was faster than anticipated. Printing was also exactly as proof had shown.


CM8015

Valerie Long, Executive Director

Great product. Mug is nice and sturdy. The gray fleck is a perfect background for our logo. This is just the gift I was looking for to represent our non-profit.


AK71122

FARLEY ORTHODONTICS

We love the color changing cups!! Our patients love them too. They are fun! You did a great job designing and imprinting them. Thisis our second time ordering.


Mb033

Edward Conklin

middle of the road quality bag. good value for the price


PS1CTE1612WHT

Bungalow & Company

Love our custom bags. Thank you!


BP930

Steve Gibbs

I received my order of 500 of these pens BP930. Of the 500 I received 80 of them did not work properly. I called Debbie Alba twice about this and have yet to hear back. Please e-mail me


X11202

michelle

great product, excellent customer service Madonna, thank you for assisting with my product needs.


X10085

Collette Jones

Absolutely LOVE the speakers! They work and sound great! Easy to use. Heavy/sturdy equipment. Worth every penny.


USB01016GB

Tom Midney

Quick delivery on a quality product. The custom graphics came out great. Very pleased with this order!


IVRBRCA

lhendley

Excellent quality. We were purchasing the same type badge holders (plain without our logo) for a higher cost. We were able to upload our logo and paid almost $1.00 per piece less. Great deal.


CAP34

Kelsey

High quality product! We had our logo embroidered and it came out awesome. Would definitely purchase again.


SGL27

Joshua Haraf

These cups were perfect for our wedding guests at an all inclusive in Mexico. They were big enough that you didn’t have to keep running to the bar, but small enough that you could change up your drink. Kept ice frozen. The lids were sturdy, you could take the slider piece off and stick a straw through the center of it. Great mugs!!


G3960

Philip

The rep Anthony I worked with was great, the pint glasses were delivered when they said they would and most importantly, they look great. (The virtual proof works great.)


WCMUS10

Nicole Vizinat

Extremely loud for such a small size.


SIEXPRESSSBRC10

Brenda Whitten

The retractable lanyard look great. Great job.\nAmarillo Gear Co.


XD501

Barry Hudson

Always quick and courteous service. We have used Discount Mugs for the last 2 years on several products and always good service. Texas Emergency Nurses Assoc.


SM6624

Cragin Greene

Quality is nice - but logo is smaller than expected and smaller than what the proof looked like. Can barely read what the logo says.


ASCPP3878

Diane Sperandio

Product good-service bad. We ordered and PAID for 150 of a similar item days before learning they were no longer available. Had to settle for 110 for more money and did not arrive on promised date.


AK70010

CK

Super cool product - I had to try it myself. Wanted to get a promo item that environmentally conscious college kids would like.


BGTWPG

Chantae Higginbotham

The pens were perfect and were delivered sooner than promised - which was extremely helpful. Thank you for all of your help. I will definitely order from here again!


TM301M

Michael F Cibulka

Great water bottles. The imprinting came out great and we are very pleased


719

Harry Cabluck

Nice product, very nice help on the phone. Well-packed product. Well delivered, no breakage.


GL1697

Barbara Bernier-Smith

From Norwalk Community College. We bought these bags at the last possible minute and they were turned around even faster than I was promised. We love the bags.


CPS0647

George Frease

these are a very nice product that i would order over again.


AL26325

Bridget Lohnes

They look perfect as a great giveaway for our Speaker and his dog Gander at this year's company convention


LE060001

Luis Tijerina

I received my portfolios and was pleased at the packaging. Done very well. The logo on the front of the portfolios was more than I had expected. It looked better than the proof I had approved.


5000set

Susan Douglas

Love the mugs, but they did not ship the coasters!


X20259

Phil

We purchased 500 of these for a wellness initiative and are very satisfied; this is a great product and was well-received by employees.


TOT235

Jackie

This a a very nice high quality bag. It's a beautiful bag. The service was excellent and shipping was quick.


WB297

Kaethe Ward

Customer service was fantastic (thanks Jem!) and our final product looks great. We are very satisfied.


IV5258S

Kathryn Wheeler

Thank you for doing such a great job!


SM3143

Chris Hibdon

The look great, just wish the logo was larger. For the price, a great product and very quick turn around on shipping.


SISLSP2RD

Peggy Henson

Great product! Service from Discount Mugs is exceptional.


PL5385

Hiran

Great visible tag makes a a great wedding favor for a destination wedding.


LE107015

Amanda Grandlienard

Looks great! Thanks so much - these picnic blankets will make great donor gifts.


AL26190

Lorrie Wilder

Great marketing items. First order arrived with the incorrect color scheme on our logo. Customer Service sent out a replacement order within a week at no charge. Great customer service!


Retailer Reviews

markzucco2November 12, 2019

I had a very confusing order, to me anyway, and Barbie walked me through everything and made it very easy.


ccclinicNovember 12, 2019

Have been ordering from Discount Mugs for years, however, have only used the 'chat' feature for this order. The customer service rep (Barbie) was super helpful in working through the questions I had. She stayed with me until the order was completed. Much appreciation for this level of customer service!


SeedInternetNovember 12, 2019

All the answers to my questions, handled the minor changes with grace, and was lightning fast with her responses! Barbie was totally on her game!


Bridget-42305November 12, 2019

I ordered my entire order through the chat service with Barbie. She was very nice and professional and we can't wait to get our bottles shipped.


DanielWeckeringNovember 09, 2019

Great website. Easy to navigate and the I received precious help in completing my order the way I wanted to have it done.


cmjfielderNovember 08, 2019

This company makes it so easy to purchase personalized merchandise. They care about your happiness and want you to be a returning customer. Plus I love that you earn mug bucks with your purchases


AmiaGuildNovember 08, 2019

Very knowledgeable and assisted in assuring best rate for product and reduced shipping for guaranteed date. Agent also had a quick response time no lag wait time.


happytrailswaggingNovember 06, 2019

the live chat helped me design my shirts and work through the issue i was having. excited to get my shirts and see how they turned out. this was allot simpler then i imagined.


joanne-18316November 05, 2019

Barbie was a doll on handling our online conversation and we look forward to doing more business.


RIWidgetNovember 05, 2019

Live chat with sales rep was awesome. Fast responses to questions, quick link to ordering and fast delivery schedule available. Superb product selections and reasonable prices, and a discount that was unexpected! Can't beat that! Will definitely be back to this business for future needs!


JenniferMartin65November 05, 2019

Aarol D was outstanding. I was not sure how to add the Artwork and Aarol made it easy and helped me via the online Chat. Thank you so much!!


hello-96399November 02, 2019

I needed help placing an order and the rep was incredibly helpful and walked me through the entire process. Excited to get my order!


embroiderybyloriNovember 02, 2019

This was my 1st time ordering. Juan P. was so helpful with ordering through the chat. Easy process and very good with customer service. I will order again for sure!


tammymachartNovember 01, 2019

online chat was very helpful and responded quickly


sarahs-76234November 01, 2019

Need some assistance with putting my order together. Barbie was the best, she helped me find the best options of the products I was looking for. She was very patient as I had to go get other people to look at these also. I know I took up a lot of her time, also had to leave in the middle of the order due to a huge snow storm. There was no sales pressure. Hoping the products are as great as the customer service.


nelson-66040November 01, 2019

Thanks to Barbie for her great customer service. She was helpful and knowledgable, and fast. Love discount mugs, we've used them a few times now with good results.


dmillbauerNovember 01, 2019

Barbie was very helpful and quickly answered all of my questions.


amyh-30183October 31, 2019

I have a rush order...need something by next week! I started chatting with Barbie and she was phenomenal!! She sent me products within my budget and guaranteed delivery by our event date. Furthermore, she stayed with me until all questions were answered and the order was placed....even called when my online ordering wasn't going through! Truly can't say enough good things about the ordering process. Looking forward to seeing the final product!


nmflajoleOctober 29, 2019

I placed my order through the chat line and was extremely pleased with the ease of the process. Aarol D was so helpful. I will definitely be ordering again.


cluuOctober 29, 2019

I love discount mugs! Not only did Barbie answer my questions through chat but she also used all the information and specifications I gave her to create a link for me to complete my order! so much time saved! Barbie is a time saver!


MBEOctober 29, 2019

It took less than five minutes to order with great customer service.


CooperThompsonOctober 29, 2019

Today I had the pleasure of dealing with Sales Associate Anthony. His last name was not given, but I'm sure you can find the right Anthony simply by looking for your best employee and then checking his name tag, I'm sure that's him. Anthony stepped up and helped me with my order, walked me through the process, and even found a way to help me a bit with pricing. By himself he earned your company a life long customer. I will always come back to discount mugs for my first choice for all printing needs. Thanks so much! Anthony really is a great customer service/sales rep, but I think he probably has more potential. If you ever promote from sales to upper management I would think that Anthony might be an ideal candidate for this type of promotion. He was classy, smart, quick, and kind. These are all skills we look for in leaders no matter the industry. If Anthony is not leading others then his potential is being wasted.


jclark-43385October 26, 2019

Anthony was very helpful in helping me to place my order.


jaime23222October 25, 2019

I don't normally utilize the chat feature but I am so glad I did. The agent was able to answer my question show me a mock up of my proof and get it added to my cart within minutes, saving me SO much time and effort.


MaryBelle007October 25, 2019

Ordering wine, champagne and beer glasses for a retail showroom. Barbie was incredibly helpful on chat! My white logo was difficult to see on the product image example. She sent me proofs to make sure everything was perfect. Order placed! Can't wait to receive our custom glassware!


MYWOctober 25, 2019

First time ordering and encountered a couple of snags figuring stuff out. Customer service chat agent Aarol came to my rescue. He was super helpful and incredibly fast helping me get to the finish line. Could not have had a better customer service experience. 5 stars!!!!!


AvantTaxOctober 25, 2019

Customer service was excellent!, Barbie was very patient and walked me through the whole process. Very happy, got a great deal and top notch service.


jwendlandOctober 24, 2019

Ordered a couple things and both times the chat representatives were knowledgeable and were able to help me quickly and the products are good quality. Looking forward to doing more business with this site in the future.


Robyn-12798October 23, 2019

I was ordering on a Sunday and was able to work online with customer service. Aarol helped me and was super efficient and knowledgeable on both items I needed. The level of customer service was greatly appreciated!! This definitely made my ordering easier!! Thank you Aarol!!


NicoleLaMarOctober 22, 2019

I was struggling to upload my logo (very likely my own lacking abilities). Through the chat service we were able to get the logo, finalize the design and order bags within minutes. Process was made to be super simple. Can't wait to get the bags!


Heartandhome09October 22, 2019

Service on chat was great


KimberlyOwensOctober 19, 2019

I needed help with an order and Anthony was kind, patient, and directed me to the exact items I needed. :)


Kat G.October 18, 2019

We have ordered from Discount Mugs before and have always liked the product quality. I had a few things I needed help with today and the customer representative Anthony took care of everything so quickly and efficiently. It was such a pleasure to have everything taken care of and not have to waste my time going back and forth a bunch. Thank you, Anthony, for being such a great customer service representative! We sure appreciate it!


Exec1018October 18, 2019

Wonderful, the customer service was extremely helpful!


kpierce-75213October 17, 2019

Anthony was such a big help! My tshirts will arrive in plenty of time before my event.


tturcotte-92752October 15, 2019

Usually you don't get answers when you are on live chat... but BARBIE was AWESOME.. she addressed all my questions and got me a great quote. I look forward to placing my order with her soon!


hokietoOctober 15, 2019

Pinged customer support to find an item, she quickly found a couple of options and further helped with setup. Great experience.


PrivateIndividualOctober 15, 2019

We ordered bags for a philanthropic sorority sales booth and the conference participates loved them! The quality and price were great and we sold out of them. I just ordered more this afternoon but ran into a slight issue on the website and received GREAT and prompt customer assistance from the "help" icon via a chatter with an individual named Kent. He quickly guided me to where I needed to be and followed through by helping me place the order. Super excited to get this second shipment of custom printed bags. I already have orders waiting to fill!


cmaxwell-17663October 12, 2019

I've shopped here many times for my businesses and they always do a great job no matter what the product is!!


pastorguentherOctober 11, 2019

Barbie helped me with what I needed and was extremely patient with me.


  • Discount Mugs, Online Shopping, Medley, FL
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