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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews


Kim - Swim and Smile TX

WOW! I am so impressed by the prompt attention taken to my order. The bags are so cute. I received my bags before expected. Thank you! I will be doing business with you for sure in the future!!


your mother

who tf is gonna buy this?


Katrina Harkins

Juan is always Great


Karen Brady

High quality binders delivered quickly. Buying experience was easy.


Big D

I am very pleased with the flasks and I could not believe the speed at which they arrived. Excellent product and service.


Kristina Vanaman

The delivery was great, and the product is just what we expected.


Laura Rice

Great bottle. Quick Service.


Jay Linder

Glasses were just what I order, they did a get job and will use DiscountMugs again. Packaging was great but did ended up with 2 broken. I order extra so it all worked out!!


Marsha Williams

This is the most well made bank we have ever ordered. It is thicker than others and I was surprised that each bank came in its own gift box. We are very pleased.



lovely color, nicely done would be nice if you could order fewer than a dozen. i would have preferred to order a few in multiple colors rather than 12 the same.






Good quality for the price! I love the size, it's perfect. I wish I had the line spacing even further apart, but it's still okay.


Margy Marshall

They can't be any cuter. They were easy to design by adding our own logo etc. Delivery was quick. We have already placed a 2nd order for another event. Did I say cute?


Donna Brongiel

The customer service process was excellent they helped me design the cup and notified me when they thought there might be a delivery issue. It arrived on time for the event!



These are amazing! Great quality trucker hats. Love how the patterns are all different.



Great quality and greater customer service. The bands are a little small for thicker wrists and the edges are a little sharp and dig in a bit. Perfect for smaller wrists though!


Taylor Therapy

These are a perfect size for putting a hot or cold packs on individual muscles that have been strained, sprained, etc. Great product, great service!


Homer Plessy Community Schools

These are absolutely amazing! Built well, the cooler is roomy, super cute- nicer than I even expected. Best company swag we've gotten hands down



great product. Art dept. was great at helpiing me with my logo making sure it would fit. Thank You


Tim Howard

This is a great product, I really l like it.


Tracy Beckham

Not only did we get full-color on the logo, but we got to choose the flavor/scent of the lip balm. We will be ordering this again, and keep trying different flavors as this is a good quality lip balm



Perfect little item for us to give out when we are at the races. Imprinting came out great.


Angela Sorrell

Loved it



Order was perfect- design perfect, delivered as promised. Thanks for doing what you said you would do.


Christina Thall



Carrie Denvir

We love the pet waste bags with our label on them. This will be wonderful to hand out at events and to people that need to clean up after their pets. I really like the style of clasp-caribean.



Decent quality single wall bottle and good quality screen printing. Arrived on time (except for a little blizzard delay while in transit).





Taylor Tipton

We love the product and it arrived before the expected date. Very high quality pens and the logo looks even better than expected.


Bina Mesheimer

The product was exactly what was requested. Colors were spot-on and it arrived BEFORE PROMISED.


Realm Partners

Very great product with a helpful team to get you exactly what you are looking for. This company is very efficient. We love our product!


Stephen Link

Ordering from Discount Mugs has been a simple process start to finish up to this point. That\'s precisely what we need this time of year as we are looking for reliability and efficiency in our relationships. We need these because we strive to provide that and more to our customers 100% of the time, more so during the Holiday season.Logging on now to ordr more. That\'s the highest compliment I give, repeat business. It helps put our money on the table rather than just type it. Thanks



These ornaments are SO cute. I was shocked when I opened them! I'm so excited to use them as gifts!


Kim Black

1st time ordering from the company. The pens I ordered surpassed my expectations. They are beautiful and exactly what I wanted. Customer service and delivery timing were also excellent.



SOOOO happy with how our mugs turned out!!



Wonderful mugs! Super easy ordering and very quick shipping.



nice quality of pen



These came out soooooo great!



Found this product as a last minute merch for a company promotion and needed something as a gift. Color was a tad off, but the product is great and arrived fast.



We are very pleased with this laptop backpack! Our logo looks great, and we love the features.


Alaina Geres

Received exactly as requested! The LED works great and is very bright. Received order quickly, sooner than promised.



Extremely happy with the purchase. Design/Logo was perfect!


Bob Allen

Out of 530 ordered we have over 30 broken which is a high percentage. I would think you need to reconsider your packaging. The appearance of the good ones I would give 4 star or 80% because the logo.


Coral Munoz

We loved the product! The only issue was the packaging for delivery. We had multiple items arrive broken or scratched up from the broken glass but they made it right and replaced them.


Rosemary DePasque

I need 1000 pieces for a giveaway in our town Wine Walk. This is a great little giveaway that is useful for 25 times, totally worth the money! They turned out great.


West Poplar Dental

I love these magnets. They are great for marketing.


Wanda Kubat-Nerdin

Easy to order, quick delivery and fantastic quality. Will use DiscountMugs.com again!


Joe Alaniz

fast and easy came out better then I expected awesome product


Peggy Meyer

Very easy to order, delivered very quick and love them. Great quality. Perfect for our employee Octoberfest!


Thomas Fortenberry

The people I spoke with.and helped me with my order were so very patient and I appreciated it. I will not see the glasses however my friend told me they were very beautifully done.



Exceptional product at a reasonable price


Jim Pantas

Love these mugs! We will be buying many more of these!


Shannon Woodard

Nice pens. They look nice and write well.


Deedra Miller

The chip clips were the perfect token of appreciation to our partners. The graphic of our logo was perfect! Thank you for your nice work!


Terri Banks

Happy with our purchase! Purchased for an Employee Appreciation Day for all employees. Quality very good and print of our company logo came out perfect! Fun giveaway!!


Joyce K.

This is the third company I have ordered glow bracelets from and by far the best quality product. The logo is printed directly onto the product and the connecter piece is already attached! Thanks!


Michele P Fidance

5 Stars. Love them.



The glasses were arrived early. They were perfect, none were broken. I will defiantly order product from Discount Mugs again. I called and spoke with Geannie Barranco who was fantastic to work with.


Hema Oniel D'souza

Purchased 50 of these for my company and all staff loved it. Durable, good-sized and high-quality!


Sarah Sock

Wonderful product! Exceeded my expectations, and got here lightning fast! Using for a conference hand out, and cannot wait to 'lite up' the competition with it.



Great sunglasses, as described. Arrived quickly.


Niamani Brown

We love our customized caraffes! They truly help us to deliver branded charm during our events.


Brad Weisman

they look great!


Jenna Heiar

Great product and huge hit! Do have to assemble, FYI!



We don't have them in use yet, but they came in looking better than we were hoping. The zippers open and close very smoothly and the graphics came out looking very nice. We would buy again.



Arrived quickly with our logo! Great condition! Will be using discountmugs.com again!



After a problem with an order Mark at customer service was able to resolve all my problems. He was wonderful to work !


Shannon Bass

These look great, my client is very pleased with the product, price, and printing.


Mahesh Ramu

Excellent service; great website and efficient people. Product was great; our customer loved it.


Kerri Post

These cards were amazing. They were the hit of our famiy vacation.



These bags are really good quality and my customers absolutely loves them



Bottles look nice with logo printed on them. No idea how the sunscreen is, but it's a promotional product and the look is everything.


Margaret E Rohr

Great price, good quality!


Linda Newton

A bit pricey and thinner material than expected but works well.


Hanna L

These came out great with Gold foil!

Retailer Reviews

bethjeffcoatMarch 12, 2023

DiscountMugs is the best! Quick delivery! This past order did not print like I expected and once I let them know they re-printed and shipped my order for free - Thanks DiscountMugs and Mark!

jag-26865March 10, 2023

Not only did Jem help complete my order, she helped me get the order to her and there after assisted me in applying the correct applications for my artwork. I honestly would not have completed this order without her.

jennamcauleyMarch 08, 2023

Juan was very helpful in assisting me with questions I had regarding my order, I hope I am just as pleased when my product arrives :)

mickievMarch 03, 2023

I was having trouble during ordering, but the online CSR was able to help me out quickly and efficiently. Very happy with the service!

kevin-27121February 22, 2023

The chat feature helped immensely

PaulaPlayerFebruary 20, 2023

Juan made the experience easy for me to order, he sent the designs just as I had in mind and was very responsive . Thanks !

shellydrewsFebruary 13, 2023

I had an amazing Customer service rep, Juan. Extremely helpful, detailed, patient and efficient. As a business owner, this is someone that I would want to have on my team hands down. Excellent experience.

natalieborneoFebruary 11, 2023

I was just about to hit send on my original order when a half of my order disappeared from the cart. After connecting with customer service through the chat, I was able to recreate the order with a very patient service associate Aarol! Now we will be able to have great give-aways at our upcoming event. Loved the customer service! NAB Long Island NY

bailey-26122February 06, 2023

I have placed two orders now, and both times the Chat function has been invaluable for helping me navigate what I need (answering questions, tax exempt, etc). I never have to send a blind email and wait--the people that work with me via chat are very clear, very helpful, and very quick to make changes/additions and guide me through the rest of the process. Both times, the specific person I have chatted with has given me their personal email address to reach out to them with any other questions. And as a bonus--the mugs I've ordered look so great that the VP has asked me to order more. :)

SheilaGreenspoonFebruary 02, 2023

Our sales person was patient, and communicated quite well. We played with various combinations.

lissetteaycockJanuary 30, 2023

I was placing an order and it never went through, i was able to communicate with customer support via chat and Gladys K. was so helpful every step of the way.

reid-21434October 20, 2022

Karl was very helpful in assisting me with placing my order. He answered my questions to my satisfaction (timely and detailed) and made sure my order was completed and asked if I had additional questions before disconnecting our chat.

DebbyStutz-49790October 14, 2022

Thru chat my problem was taken care of. Discountmugs is customer friendly and they know their products. Love it every time I order.

elainemccleafOctober 11, 2022

The design section was not the easiest to maneuver. I had trouble increasing the fonts. But customer service cleaned it up for me. If it wasn't for Lani and James in customer service, I would have given up. But my every question was answered and my irritating requests for six different final costs was what closed the deal.

vicky-40703September 20, 2022

We haven't received the goods yet, but we received excellent support during the order!

leslieaunSeptember 16, 2022

I had a great experience. Barbie was very helpful--she spent a ton of time helping me figure out what we needed. And when I realized that I had made a mistake on the date, Christian solved the problem instantly. If only customer service was this good everywhere! Thank you!!!!!

MarggieKelnerSeptember 15, 2022

Barbie was so helpful and made my order so easy! Can't wait to get my pens!

tracymartin-63928September 07, 2022

I was able to place a rush order quickly, easily and I received instant customer service. This gave me peace of mind that I would have my items in-hand by my deadline. Thanks so much!

rbeselSeptember 07, 2022

Josephine was very helpful, got done what I needed to do after trying since 9/2 to get my PW reset

dheil-27823September 06, 2022

I don't typically feel I get personal service through chat, but Barbie was amazing and made my experience better than if I had tried to do it on my own or even call. She was quick to respond and quickly got me from item selection to file upload to order completion.

bypSeptember 05, 2022

This was the first time our Non-Profit was purchasing an item from DiscountMugs. I was able to speak with Josephine who made it so easy (really easy) The Customer Service was incredible and our order was placed quickly and efficiently. I felt like I was talking with a friend! Excited to get our product and work with Josephine again!

chelsea-52September 01, 2022

Barbie helped us with tax exempt status and was very helpful throughout the entire order!

lucyh-87112August 31, 2022

Fe was absolutely excellent to work with - she made the ordering process painless. Great customer service and quality products!

bernadette-56233August 30, 2022

Great service from Barbie!! Thank You!

susanhopkinsAugust 29, 2022

Once again, the customer service chat saved me. They are prompt, professional and nice! Thank you to both Jennifer and Gladys. I have to assume who ever you get on the chat would be equally helpful.

aces-17444August 26, 2022

I worked with Barbie to complete my order. As a nonprofit organization, we operate on a tight budget and they worked hand in hand with me to assure we got what we needed at reasonable prices. Customer service is A+ and I would recommend this company to anyone looking for promotional items.

mayaschocronAugust 24, 2022

I am planning my nephew's Bar Mitzvah for my sister - I ordered discs, bags, water bottles, towels and t-shirts. The logo imprinted perfectly and the products came in as advertised. Great quality and color. The last minute order was the t-shirts that they are turning around for me in a week! The on-line chat with Barbie was a great experience as well! She worked me through the order in minutes and accepted the artwork on the chat! Really happy with the customer service. I started using Bell Promos and Discount Mugs a decade or so ago - they really have grown and offer quality products.

aanovoAugust 24, 2022

Josephine was extremely helpful. I can't wait to see the glasses.

tracy-35112August 23, 2022

Gladys was very helpful in assisting with our order. She provided a promo code to help our new, small business save some money. We will be ordering from Discount Mugs again in the future.

watermarkseniorlivingAugust 22, 2022

Barbie was SO helpful in assisting me with my design and order. Thank you!!

brianwitzAugust 19, 2022

Very helpful. Good customer service

daniellestaufferAugust 18, 2022

I needed help getting samples so we could choose a coaster based on quality and they were very helpful! Fast service, nice customer service and had me all set up in about 10 minutes! Can't wait to get my samples and order one of these coaters from here!! Thank you so much!!

wendi-91767August 17, 2022

Barbie was VERY helpful in answering all my questions and quick to respond in chat.

AmandaHarvey BuchfinckAugust 16, 2022

I love the chat option at Discount Mugs. Every time they are always helpful and always go above and beyond. Thank you!

aeejrJuly 15, 2022

Had concerns with my items but customer service handled everything immediately.

cindybellvilleJuly 12, 2022

We have purchased from Discount Mugs several times over the years and have always been satisfied with our product. The last order we recently had, our initial review was a 2 star because the coloring was off from the proof we approved compared to what we received. After communicating with the company, they jumped into high gear and made this right for us. We look forward to continuing our business in the future.

jenna-28444March 18, 2022

They are so helpful and easy to work with and products came out fantastic. Highly recommend!

NancyDavisMarch 02, 2022

Sales, Henry, was able to put my description in the area that was available, made suggestions when I needed them, and developed a product which I am sure our members will love.

zakwaltersFebruary 08, 2022

As a company, we have worked with Discount Mugs on multiple occasions for some custom branded items. Each and every time our representative, May, has been hardworking, attentive, and took great care of us from top to bottom. She was timely in response to questions, and was quick to provide us help. Our products arrived as expected, with no errors or issues. We will be back to do business with Discount Mugs, and May specifically, in the future!

losgatos-9047February 08, 2022

Ordering from discount mugs was super easy, and May was extremely quick to respond, and very helpful and knowledgeable. She was able to put the order together for me (all I did was tell her the bag we wanted, and we used the same design from a previous order), and made it so easy that I just had to put in the credit card info on a link she sent. The tote bags we ordered came within the same week. We're very happy with the bags and the ease of ordering!