Customer Reviews

Sadly, a few of them were smashed upon inspection.

Lanie was very helpful with my reorder today. One item we purchased in the past had been discontinued so she assisted me to find a comprable replacement. Very pleased with the customer service for sure!

I was a little lost in creating two different designs with same specs and matching logos. Alvin walked me through the process - very patient and ensured I was happy! Will definitely shop again!

Lanie Cuesta is so nice and kind for me. She explained very well. Thank you.

Lanie, my customer service person was most effective and efficient. She made the order process easy.

I had trouble designing my business t-shirts... I got Great - Wonderful help Designing and Ordering my business t- shirts !! I will be ordering more items from them for my opening day to give out as gifts/ advertising. Customer Service is 5 Stars - EXCELLENT HELP!!

I placed my order then realized I had not ordered enough. I did a chat and the were able to increase my order. They called and verified my payment and handled the whole transaction seemlessly. Thank you!

Arthur replied to my concern with promptness and efficieny. We are a long term customer because of customer service quality and price point. Thank You Arthur!

Ordering through Discount Mugs is always made easy by the customer service representatives. I had trouble online with a big order and the customer service rep easily stepped me through the process.

Junnell went above and beyond. Took care of our every need. First time customer, plan to return many times.

The website is easy to use and the prices are displayed. Designing your imprint is easy however it helps to use a desktop rather than a tablet or ipad.

Good afternoon, My review is regarding your employee Norma Guiterrez. We received our orders for the fanny packs and we’re thrilled with how they turned out. I would like to personally thank Norma for her time and energy she spent helping to get our order put through, ensuring we were getting the best price possible and following up on all aspects of the design and art for our order. Her customer service is what will continue to keep Beyond Events using Discount Mugs. Many thanks, Errin Mendibles Beyond Events

The service was great and the employees were super when production started as they were attentive to my needs and what I was seeking for my product.

Sometimes I get anxiety from talking on the phone. So the Chat option definitely helps ease that anxiety. Plus every interaction I've had with Discount Mugs has been nothing but pleasant. I really appreciate their patience and support.

Ordered 75 mugs from Discount Mugs and had a great experience. I had some issues with the mugs being delivered several days later than they had originally said, and they ended up screen printed instead of laser engraved as I had originally intended. However, the customer support was great throughout and the price was low. The design came out looking great and everything was delivered intact! Would definitely recommend buying from them, but keep in mind that your order will probably come in later than they say!

He was great! Have all kinds of issues on-line with little chat box and orders not saving and then wrong order saving. Junnell took care of everything within less than 10 minutes!!! I was so impressed!!! Way to go!

Quick and great service! Good quality!

Arthur was great to work with. I will definitely be ordering from Discountmugs again!

I have been using Discount Mugs for years ordering wine glasses for our Rotary Event Toast To Venice. Discount Mugs has a quality product and wonderful customer service. This year I had the pleasure of working with Arthur Celis to place my order. Arthur was extremely helpful helping me choose a glass that was cost effective and looked nice. He was able to easily find our logo that we have used over the years. I highly recommend Discount Mugs and Arthur!!!!

Quick Turn and Excellent bonus incentives!

I got exactly what I ordered

Our company ordered a number of backpacks and they have been fantastic! They're comfortable, durable, and have room to fit everything you'll need (laptop, water bottle, planner, sweater, etc). Our logo's stitching also came out well and still looks new. Thank you for your quality service!

There was an error in their website It was keep giving me information that did not make any sense But they option for Chatting was always there, available and handy. So I decided to give it a try First of all the lady already knew what I was talking about and she was helpful making sure that I get the right price Before I even said bye to her she already had sent me an email Very nice to be able to buy online but having the personalized customer services that we have at a store

Website wasn't working, but the service rep took care of everything and helped me make our first order for over 2000 items!

Very pleased It will service our needs greatly

Order was as expected. On time. Easy to use.

We ordered mini-hurricane glasses for our Signature Cocktail and they were perfect! The design was just as we sent it, the glasses were great quality and they were a wonderful addition to our party. The only challenge (if I have to say one) is the delivery was divided up in multiple shipments and the first box wasn't noted, 1 of 3. However, when I called customer service, they were helpful, friendly and assured me the remainder of our order was on its way. I'll definitely do business with Discount Mugs again!

My company ordered backpacks from Discount Mugs and our expectations were exceeded. The quality of the backpack was higher than we expected and they were delivered on time. We will reorder again.

Had great service and communication.

Fast and quick! Great product and package was perfectly protected!

I was pretty pleased with how things turned out, I'll most definitely be ordering again!

Toure and the entire team were great. My order was delivered one day sooner. Everyone likes the water bottles. A satisfied customer

Highly Recommended!!!!!!!!!!

We ordered custom mugs to help cut down on our trash on a 4-day camping trip for 30 people. Our order from Discount Mugs did an excellent job! They kept our hot drinks hot and our cold drinks cold. Our mugs held up great and were easy to clean while camping. It has been a month and I continue to use mine daily. They processed our order faster than expected, which was great.

I had support from the chat box which helped me create a design quickly. From ordering to receiving my items it was a quick, simple process and the products are high quality.

I ordered 2 dozen pint glasses for a birthday party for my husband, and the team there was really responsive, helpful, and provided insights on what would work best with the type of glasses I chose. They arrived really quickly and in perfect condition, very nicely packed and safe in the box. Additionally, they were a hit at the party, and we've washed the ones that weren't taken multiple times in the dishwasher with no wearing on the print or the glasses. I've ordered a number of times from DiscountMugs.com in the past, and will continue to go to them for my custom printing needs.

Our initial shipment had an issue in transit. Discount mugs knew we had a deadline and overnighted the order to meet that date. Oh yeah - product was great too!

I’ve placed several orders with these folks and they do a fantastic job! No need for me to ever look somewhere else. My event guests are always pleased with their gift bags.

I've ordered and reordered mugs from Discount Mugs, colors and designs came out perfect, excellent quality. They deliver when promised and if there are any issues, their customer service resolves it quickly and fairly.

This is the third order I have made with discount mugs and each time it has been easy and the quality has been fantastic. My recent order of glass water bottles turned out great! I ordered them as a holiday gift for my singers and they are going to love the bright green accents and the logo design! I will definitely be back for more next year!