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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews

XD502

Professional Family Dental

Beautiful product. I ordered the royal blue and it looks wonderful. The blanket is very nice and feels soft. I thought the item would be a bit more stiff. This is nice and my patients love it.


SIEXPRESSKT37

Rachel Kennedy

The key chains are a good sturdy material and our logo and ph # look great on these. We're very happy with them.


EXP16

Jaime Caban

Requested & Received 50% refund because it was not clear LOVE emblem would remain on product after my custom design.


TMM362

Irene Macri

It is a good cup for what it is, but note that it is NOT insulative, it is just a metal tumbler, but it doesn't keep hot stuff hot or cold stuff cold.


MGS134

Linda McComber

So far I have been so happy with your company and your website. Keep up the great work!!!!


CAN10

mary jo schmidt

great


WB341

Beth

Very nice water bottle! Quality exceeded expectations for the price point, we will order again!


PL1724

Debbie Walker

Product was perfect. Looks exactly like the proof. Fast delivery!


TKPOP100

Jolie V. Tillman

I always get exactly what I order, on time. Thanks again, and a special thanks to Jacklyn Odanga for helping me these last few years.


5010

Cyndi Dellinger

This delivery, from time of order to delivery, was Jimmy Johns fast!! The mugs look exactly like the proof I was sent. We're very happy with them!


SM3461

Carmen Rodriguez

Outstanding!! Great quality!


75209

k. carson

Mugs arrived in good condition and on time.


SCP02

Tawnya

I found the website very easy to navigate and to design my own cup. They also shipped it quicker than I thought. Love this company and would use them again.


USB0534GB

Andrea

Exactly what we were looking for! Good price, quick order, and quality printing!


CAP37

n7wnn

nice caps


WB335

Gina Ochoa

We ordered the glass kangaroo water bottles for our office and people love them so much they want more than one!


DRTLBS

Vicky Miller

The little lunch boxes were great quality but were little. I\'m thankful that Jocelyn from customer service gave me a call to check on my order. She told me about a few other lunch boxes that were a little bigger. Can\'t wait to get the new samples in. This company is great but their customer service ROCKS!


LUN34

Victor Vega

Bag looked great but the yellow logo on black material was not the best choice on our part as the color was not very opaque. The bag itself is fine but thin.


TM364W

Brandon Wilkins

Better than expected. Good color in the logo and seems to be of overall good quality. Would definitely buy product again!


BP918

Allan Bolchazy

The pens turned out great, and customer service was very helpful through the process of designing my pen. I tweeted a number of samples, and chose this one due to its writing quality.


VF22

Trish Dye

Looked better than I expected. Very happy


GBFMMTTF

Karen Eonta

Great item for our tradeshow and phenomenal turnaround time.


PCGGTP234T

Frances

Excellent quality golf tees.


AK28000

Jolene Rudisill

These turned out super cute, I can't wait to give them out to our volunteers.


KZW04

Sherrie Blizard

Great product and fast delivery. Would order again!


CAP86

DJA

Ordered 25 caps for a special event and really like the quality of the product. Stitching was great quality.


TOT160

A Rodgers

Bags a the perfect size for (6) bottles of water. Very sturdy and looks great with our logo. Very pleased.


TKBUB101

Michelle Carlson

Excellent!


TOT256

Becky

Good-looking and sturdy bag. I thought the fabric would be a bit thicker, but it's still a nice light-weight canvas. The logo came out beautifully.


BM19FS1215

Teaching to Change Lives, Inc Dale Sharpe-Lee

AWESOME!


TM347

Becky

Very pleased with these travel mugs. They are high-quality and the logo looks beautiful.


X11724

lwp

The product arrived in good condition and looked great!


XD400

jana

Super cute design for the travel agency to give out to clients!


GRTB27H

Mari

These water bottles were just what we needed! Our factory employees are not allowed to have open bottles or cups in the factory, so these were the perfect solution!


XD505

Philistine Ferrand

Excellent quality totally satisfied will order more


MGBCN

Alecia Goodwin

Your work is always professional and beautiful. Over the years you have never let me down.


L8579

Kathy Korbholz

I ordered these for my granddaughter's wedding and had them shipped directly to her. She said they were stunning and was VERY pleased.


AL26503

Jill Zimmerman

good quality


2050

adam siebert

great product


J6248

Director of Marketing

Great quality, nice printing fabulous value for donor event


LE712146

Kim

These are awesome! Looking forward to giving them as welcome gifts at our upcoming meeting.


BGTWPSC

jose adames

looks awsome very clean design


SHD304411

Brian Christensen

Finished product looks awesome \nThank you


SM7102

Anne Smith

Product was just as described and even arrived earlier than promised! Love working with Discount Mugs - Great Customer Service


PG240

Luis Cortez

Excellent product, Excellent price, Excellent customer service and fast delivery, thank you very much


LE477021

Leonard's Express

we ordered these for our driver orientation, and they love the bags. thank you again for all your help


EM565

DISD AP DALHART ISD

Really liked our key chains, the design was perfect


SM7397

Tonya Holland

Great product and delivery was fast!


WB330

Denver Mattress

Great service every time!! Product come out perfect!!!


CM8017

Tenia Clark

Everyone loved the mugs we ordered & they were heavy duty, quality mugs!


SB271

Metals.com

These were exactly what we had in mind when we pictured the ideal water bottles for our company! We will likely place a re-order soon, since they are so popular!


SB270

Terry Orlick

Ordering process was very easy. Fulfillment process was less impressive. The water bottles look great.


SM7333

Ema

Great size for being considered a "small". Material feels good and our logo looks great. Only bad thing was in some areas, seam was coming undone.


EXP07

Gwen

Great quality cup . Customer service was awesome!


SM3621

Jess

Love the customer service here! James Garcia was a pleasure to work with and ensured that we were getting the correct item with our desired artwork. Quality is remarkable for the price.


CAP84

Nicholas Sinex

I designed Libtard hates to counter maga hats and boy did these not disappoint. I am super happy with the lightweight feel. It sits on my head just right. I'm not usually a hat person!


Key49

Dina Chekota

TURNED OUT BETTER THAN WE EXCPECTED


J9522

Tom Williams

These are great glasses! This was our first time getting glasses, like these, and they were a little smaller than we had expected. However, they look great and our custom logo looks awesome!


TM355

Lisa Baylor

Look awesome!! Unique shape that you don’t see in all the stores


4467AL

Gary Hopkins

very simple to order down loaded our own design and was very happy with finished product short turn around was great thank you


IL104

Lisa Stiver

Clients Love these!


X11568

Melissa Davis

We were very pleased with how these calendars turned out. Good quality and great space for writing in the daily blocks. They look fantastic! Thank you for offering such a quality product. And they arrived earlier than anticipated, which is always a plus.


CAP66

Shad

Thanks for the online assistance, and perfect order fulfillment. I plan to use this service again in the near future for similar items. Highly recommend for quality and price.


LE714124

Julie Walker

Order was delivered 9 days early! We were super happy about that! The Logo looks great! Exactly what we were looking for! The charging pads work! We were a little bummed that you can\'t charge your phone on it if you have a case, otherwise we would have given it 5 stars, but it is still a great product!


PG246

Kirsten

These snack cups are perfect! They came packaged very neatly, and the logo we had printed on them is crystal clear. They're literally picture perfect to the proof we saw on the website!


IL9164

Kirsten

Our photo frames were ordered as gifts to go along with out hotel gift bags and they came out beautifully! Such an easy process designing and creating the product and they came in super fast! Love, love, love!


LE790006

Jean

great quality, very fast service and very impressed with the calibre of silk screening!! Ordering more!!


TM337

Stacey Curry

I love this mug. TM337. I wasn't sure about the white but I love them both. The imprint area is a great size and being able to do both sides for a little more was fantastic.


TM327

Annie Gamez

I first ordered 50 tumblers in white with full colour logo and the logo was off. Thankfully I am getting a replacement. The mugs are beautiful, sturdy and don't feel cheap. Would order again


LUN28

RVP

Great customer service. Items were shipped fast and the design looks great. Nice quality item.


CAP82

Monica O’Callaghan

Love, love ,love these caps.....and so does everyone else that has seen them!!! Some people have taken theirs early. Can’t wait to give them out at the party this weekend.


NOT60

Lindsey Mansis

We ordered 75 of these journals, imprinted with our logo. They came out really lovely, and were produced/delivered relatively quickly for a custom order. I'd definitely place future orders as needed


TM349

Jorel Rodriguez

Excellent quality product and printing. Ordering was smooth and easy. The product eve arrived earlier than expected! Thanks!


KZ245

Cathy Day

Thank you very much. I counted a total of 105. I am pleased with the print and design. Excellent job! I also received them in a timely manner.


PG236

Sheryl

These tumblers are perfect for our group. The logo came out really nice and the finished product is better than I expected.


Retailer Reviews

wtkennebrewMay 21, 2019

Service was excellent. Merchandise was better than expected. Customer Service was a perfect 10. Once others saw my bags they had me order some for them.


sallyspecksMay 21, 2019

I buy notebooks each year for gift bags that go to moms at the children's hospital on Mother's Day. They do a great job with the design on front and always ship on time! Pricing is good.


msbrand10May 21, 2019

Great Customer service when I was having problems updating my design one of their team members jumped in and created it for me!


mariehunt66May 21, 2019

Fast response great help


lindsay-16662May 21, 2019

Great Keychains. Thank you!


lawandawalkerMay 21, 2019

Excellent service, both orders arrived before the estimated dates. Had one small issue, but the representative (Carlos E.) was very helpful, patient and diligent. He took care of everything and replaced what I needed in no time. Will definitely use this company again!


launicalenniMay 21, 2019

Fast and excellent customer service!


kyle-61588May 21, 2019

DiscountMugs handled out 2 orders for 2 separate events reasonably well for the most part. We ordered multiple branded items for both events, and most of those items arrived in great condition and in time for the events in questions. The only rather significant issues were meeting time frames and deadlines. A number of the items we ordered did not arrive by the estimated dates which DiscountMugs provided at the time of ordering, showing up anywhere from a few days to 2 weeks after the estimate. One such item arrived on the last possible day before our event. One other item had to be cancelled entirely after I began contacting DiscountMugs the week prior to the event, concerned about the dwindling time frame, and over the course of a few days I was eventually informed that the item hadn't even entered production yet for some reason, and would not arrive until a few days after our scheduled event. This was particularly irritating, but due to the fact that we had ordered multiple items for our event, it didn't end up hurting us in any remarkable way. The lesson to be taken here is that DiscountMugs can provide quality items and good prices, but their logistics and customer communication seem to be lacking. Order FAR in advance if at all possible, and be sure to keep proactively checking in on your order as the due date approaches.


janiepahrMay 21, 2019

We could not be happier with our experience with Discount Mugs. The cups and backpacks are great quality, and the personalization is perfect. Delivery came even sooner than expected, and the prices were very reasonable. Thank you!


haydenmccallMay 21, 2019

The customer service was outstanding. They were able to assist me with some Veteran choices and deals. Their product is of great quality and fast delivery.


fallbrookoverheaddoorsMay 21, 2019

I was having some trouble getting my design to look the way I wanted, so I opened a chat. Terence was extremely helpful and made the keychains look great! It was very painless :)


deltachurchMay 21, 2019

Our new logo looked great! The colors were perfect. The shipment also came in earlier than expected. Thank you!!!


bdecinqueMay 21, 2019

See above! Great experience. Will fo business with them again very soon.


angelab3035May 21, 2019

The last few things I’ve ordered came out great! Prices was reasonable. Will definitely be coming back.


jenjwhangMay 18, 2019

Demi was awesome! She responded quickly and had my items in the cart with coupon code PLUS credit I had from previous year's purchase! Made shopping easy and delightful! Thanks Discount Mugs!!


harrietkralikMay 18, 2019

Ordering was easy and customer service was very helpful. The pens I received are great!


gstroopmom87May 18, 2019

We order 2 times a year for our Girl Scout events. Each time customer service is supreme. The follow up is amazing. We will continue to order


glidernurseryMay 18, 2019

Product arrived on time and was exactly as ordered.


emily-39085May 18, 2019

We love our mugs! Thank you!


JuneSaleMay 18, 2019

Rica Franca was extremely helpful and put my mind at ease. I feel confident that my order will come through just as I ordered it. Thank you!


sara-26494May 17, 2019

Easy to work with and quick turnaround.


menachemdMay 17, 2019

Discount mugs support was great, I reached out to confirm that the custom item I was ordering would look as expected. They were very communicative, assured me every step of the way, with both phone and email support as needed. The end product was better than I expected and I was very happy with how it came out!


memopainting123May 17, 2019

Awesome service and products


hdolanMay 17, 2019

We recently ordered mugs from Discount Mugs and are very impressed with the quality. Will be ordering from them again! The order was delivered so fast too.


hanncutsMay 17, 2019

Things went very smoothly.


dumbu66May 17, 2019

Good job. On time delivery


chrislyonsMay 17, 2019

My 4th and 5th graders wanted to design and sell water bottles to raise money for an organization. Discount Mugs was very patient with their many questions and changes. The water bottles arrived on time and were exactly as ordered. I really appreciated all the fast responses to my questions. Thanks!


beverlyhaynes-97875May 17, 2019

I use the mugs as companion items for my books. Each one of my titles has a mug to match. Everyone loves them! The colors are beautiful and Discount Mugs comes through with a quality product every time! Service is VERY fast and dependable.


andy-44743May 17, 2019

Good delivery, and easy to submit "real" artwork, like proper 2 color illustrator files, etc. Printing ends up crisp if you supply nice vector files. The product isn't cheap, that's for sure, but service is pretty good. I will say this - QC does let a few bad mugs slip by, my reject rate was just under 3%, which isn't great, but not the end of the world. At the same time, I'm supposed to be paying for properly printed mugs, not double printed or smudged mugs, so I'll be bringing this up in my next order with them, and with any luck we can get cleaner product.


acobosMay 17, 2019

Champaign flutes -perfect


ursulamejiaMay 16, 2019

Good quality, great presentation


sylviaebronMay 16, 2019

Karl was my rep. He answered all my questions and was so patient with me. I was working with 2 different computers that housed different information. I forgot my login, so I couldn't access my mugbucks and so on. He helped with it all very graciously with all the issues I had. Karl is definitely and asset to your company.


raquel-5604May 16, 2019

Demi, Was extremely helpful in providing a design proof and offering the best possible price.


giselashilmanMay 16, 2019

The delivery was perfect! Just in time, the product was beyond expectations.


chandakmadhuMay 16, 2019

Have used Discount mugs before and have been exceptionally satisfied with their service and product. Thanks


cainjeMay 16, 2019

I was afraid that our cups would not come in time but they were actually early and the teacher loved them!!


annacarboledaMay 16, 2019

Terence made the ordering and customization experience ridiculously easy for our team. These bags will be an imperative tool in our associate appreciation in the coming weeks and we appreciate the ease of budget consciousness and design tweaks! It made our Monday a lot less stressful! Thanks Terence!


MalloryVorwerkMay 16, 2019

I love working with the sales and customer service team when I have any questions. For the most part I can navigate and design my way through this easy to use system but when I need help, they are great!


JackMurphyMay 16, 2019

My second order with Discount Mugs. I bought a lot of glassware awhile ago and it was delivered promptly and was of good quality!


ywhite2010May 15, 2019

Pauline was great -- I couldn't figure out how to use the center alignment button, so I used the online chat. Within literally a few minutes, she had completed my design and taken care of the order. Will definitely use Discount Mugs again.


  • Discount Mugs, Online Shopping, Medley, FL
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