Customer Reviews

Karl was very helpful in assisting me with placing my order. He answered my questions to my satisfaction (timely and detailed) and made sure my order was completed and asked if I had additional questions before disconnecting our chat.

Thru chat my problem was taken care of. Discountmugs is customer friendly and they know their products. Love it every time I order.

The design section was not the easiest to maneuver. I had trouble increasing the fonts. But customer service cleaned it up for me. If it wasn't for Lani and James in customer service, I would have given up. But my every question was answered and my irritating requests for six different final costs was what closed the deal.

We haven't received the goods yet, but we received excellent support during the order!

I had a great experience. Barbie was very helpful--she spent a ton of time helping me figure out what we needed. And when I realized that I had made a mistake on the date, Christian solved the problem instantly. If only customer service was this good everywhere! Thank you!!!!!

Barbie was so helpful and made my order so easy! Can't wait to get my pens!

I was able to place a rush order quickly, easily and I received instant customer service. This gave me peace of mind that I would have my items in-hand by my deadline. Thanks so much!

Josephine was very helpful, got done what I needed to do after trying since 9/2 to get my PW reset

I don't typically feel I get personal service through chat, but Barbie was amazing and made my experience better than if I had tried to do it on my own or even call. She was quick to respond and quickly got me from item selection to file upload to order completion.

This was the first time our Non-Profit was purchasing an item from DiscountMugs. I was able to speak with Josephine who made it so easy (really easy) The Customer Service was incredible and our order was placed quickly and efficiently. I felt like I was talking with a friend! Excited to get our product and work with Josephine again!

Barbie helped us with tax exempt status and was very helpful throughout the entire order!

Fe was absolutely excellent to work with - she made the ordering process painless. Great customer service and quality products!

Great service from Barbie!! Thank You!

Once again, the customer service chat saved me. They are prompt, professional and nice! Thank you to both Jennifer and Gladys. I have to assume who ever you get on the chat would be equally helpful.

I worked with Barbie to complete my order. As a nonprofit organization, we operate on a tight budget and they worked hand in hand with me to assure we got what we needed at reasonable prices. Customer service is A+ and I would recommend this company to anyone looking for promotional items.

I am planning my nephew's Bar Mitzvah for my sister - I ordered discs, bags, water bottles, towels and t-shirts. The logo imprinted perfectly and the products came in as advertised. Great quality and color. The last minute order was the t-shirts that they are turning around for me in a week! The on-line chat with Barbie was a great experience as well! She worked me through the order in minutes and accepted the artwork on the chat! Really happy with the customer service. I started using Bell Promos and Discount Mugs a decade or so ago - they really have grown and offer quality products.

Josephine was extremely helpful. I can't wait to see the glasses.

Gladys was very helpful in assisting with our order. She provided a promo code to help our new, small business save some money. We will be ordering from Discount Mugs again in the future.

Barbie was SO helpful in assisting me with my design and order. Thank you!!

Very helpful. Good customer service

I needed help getting samples so we could choose a coaster based on quality and they were very helpful! Fast service, nice customer service and had me all set up in about 10 minutes! Can't wait to get my samples and order one of these coaters from here!! Thank you so much!!

Barbie was VERY helpful in answering all my questions and quick to respond in chat.

I love the chat option at Discount Mugs. Every time they are always helpful and always go above and beyond. Thank you!

Had concerns with my items but customer service handled everything immediately.

We have purchased from Discount Mugs several times over the years and have always been satisfied with our product. The last order we recently had, our initial review was a 2 star because the coloring was off from the proof we approved compared to what we received. After communicating with the company, they jumped into high gear and made this right for us. We look forward to continuing our business in the future.

They are so helpful and easy to work with and products came out fantastic. Highly recommend!

Sales, Henry, was able to put my description in the area that was available, made suggestions when I needed them, and developed a product which I am sure our members will love.

As a company, we have worked with Discount Mugs on multiple occasions for some custom branded items. Each and every time our representative, May, has been hardworking, attentive, and took great care of us from top to bottom. She was timely in response to questions, and was quick to provide us help. Our products arrived as expected, with no errors or issues. We will be back to do business with Discount Mugs, and May specifically, in the future!

Ordering from discount mugs was super easy, and May was extremely quick to respond, and very helpful and knowledgeable. She was able to put the order together for me (all I did was tell her the bag we wanted, and we used the same design from a previous order), and made it so easy that I just had to put in the credit card info on a link she sent. The tote bags we ordered came within the same week. We're very happy with the bags and the ease of ordering!

Working with May has been super easy and a delight. She made my order process very smooth and wonderful. Thank you!

Needed to apply tax exempt status, Henry saved the day. So quick to respond, helpful in sending updated pricing options and design options. Our event is going to be next level, thanks Henry and thanks Discount Mugs!

May Solis is an amazing representative. She is so timely, thorough, and helpful. She is always able to find us what we need AND get it to us in the time frame we need it. I will continue to come back because of her.

I messaged in the chat to receive a quote for an order with a personal logo on it. In a matter of 15 minutes, my representative created the exact bottle I was wanting! He emailed me the proof and saved the design to make ordering easier for me once I get board approval. Can't wait for my campers and staff to use these bottles at camp to stay hydrated!

I had a limit i was working with and Gladys helped me tremendously. I will share my experience with discount mugs. It will not be the last time you will continue to receive my business

I have been very happy with the items we have ordered. Most of the time they have arrived early.

The pens I ordered were better quality and great printing. I was very satisfied.

Wonderful. Best experience

I've ordered shirts, water bottles, and mugs from discount Mugs several times for work. they offer customer service, and their products are qualitative.

I was in desperate need of a couple crewneck sweatshirts that i could not find anywhere in the color and size I needed. Eva M. was so pleasant and easy to work with. She literally saved me. It's nice to know some people love what they do and will go the extra step to help out those in need. I appreciate her so much and will definitely be back for more orders. I have also spread the word to my fellow crafters to order from your site. Thank you so much Eva M. You are a wonderful person.

The Ordering experience with Discount Mugs was just fantastic. Henry helped me through the order and got me what i wanted very quickly. While we love their products, the customer experience adds to that. Continue with your great products and wonderful customer service. Thank you