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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews


Bina Mesheimer

The product was exactly what was requested. Colors were spot-on and it arrived BEFORE PROMISED.


Realm Partners

Very great product with a helpful team to get you exactly what you are looking for. This company is very efficient. We love our product!


Pam Smith

Love the way the pen writes


Stephen Link

Ordering from Discount Mugs has been a simple process start to finish up to this point. That\'s precisely what we need this time of year as we are looking for reliability and efficiency in our relationships. We need these because we strive to provide that and more to our customers 100% of the time, more so during the Holiday season.Logging on now to ordr more. That\'s the highest compliment I give, repeat business. It helps put our money on the table rather than just type it. Thanks



These ornaments are SO cute. I was shocked when I opened them! I'm so excited to use them as gifts!


Kim Black

1st time ordering from the company. The pens I ordered surpassed my expectations. They are beautiful and exactly what I wanted. Customer service and delivery timing were also excellent.



SOOOO happy with how our mugs turned out!!



Wonderful mugs! Super easy ordering and very quick shipping.



nice quality of pen



These came out soooooo great!



Found this product as a last minute merch for a company promotion and needed something as a gift. Color was a tad off, but the product is great and arrived fast.



We are very pleased with this laptop backpack! Our logo looks great, and we love the features.


Alaina Geres

Received exactly as requested! The LED works great and is very bright. Received order quickly, sooner than promised.



Extremely happy with the purchase. Design/Logo was perfect!


Bob Allen

Out of 530 ordered we have over 30 broken which is a high percentage. I would think you need to reconsider your packaging. The appearance of the good ones I would give 4 star or 80% because the logo.


Coral Munoz

We loved the product! The only issue was the packaging for delivery. We had multiple items arrive broken or scratched up from the broken glass but they made it right and replaced them.


Rosemary DePasque

I need 1000 pieces for a giveaway in our town Wine Walk. This is a great little giveaway that is useful for 25 times, totally worth the money! They turned out great.


West Poplar Dental

I love these magnets. They are great for marketing.


Wanda Kubat-Nerdin

Easy to order, quick delivery and fantastic quality. Will use DiscountMugs.com again!


Joe Alaniz

fast and easy came out better then I expected awesome product


Peggy Meyer

Very easy to order, delivered very quick and love them. Great quality. Perfect for our employee Octoberfest!


Thomas Fortenberry

The people I spoke with.and helped me with my order were so very patient and I appreciated it. I will not see the glasses however my friend told me they were very beautifully done.



Exceptional product at a reasonable price


Jim Pantas

Love these mugs! We will be buying many more of these!


Shannon Woodard

Nice pens. They look nice and write well.


Deedra Miller

The chip clips were the perfect token of appreciation to our partners. The graphic of our logo was perfect! Thank you for your nice work!


Terri Banks

Happy with our purchase! Purchased for an Employee Appreciation Day for all employees. Quality very good and print of our company logo came out perfect! Fun giveaway!!


Joyce K.

This is the third company I have ordered glow bracelets from and by far the best quality product. The logo is printed directly onto the product and the connecter piece is already attached! Thanks!


Michele P Fidance

5 Stars. Love them.



The glasses were arrived early. They were perfect, none were broken. I will defiantly order product from Discount Mugs again. I called and spoke with Geannie Barranco who was fantastic to work with.


Tekemia Latham

Will order again.


Hema Oniel D'souza

Purchased 50 of these for my company and all staff loved it. Durable, good-sized and high-quality!


Sarah Sock

Wonderful product! Exceeded my expectations, and got here lightning fast! Using for a conference hand out, and cannot wait to 'lite up' the competition with it.



Great sunglasses, as described. Arrived quickly.


Niamani Brown

We love our customized caraffes! They truly help us to deliver branded charm during our events.


Brad Weisman

they look great!


Jenna Heiar

Great product and huge hit! Do have to assemble, FYI!



We don't have them in use yet, but they came in looking better than we were hoping. The zippers open and close very smoothly and the graphics came out looking very nice. We would buy again.



Arrived quickly with our logo! Great condition! Will be using discountmugs.com again!


Mahesh Ramu

Excellent service; great website and efficient people. Product was great; our customer loved it.


Kerri Post

These cards were amazing. They were the hit of our famiy vacation.



Bottles look nice with logo printed on them. No idea how the sunscreen is, but it's a promotional product and the look is everything.


Margaret E Rohr

Great price, good quality!


Hanna L

These came out great with Gold foil!


DeAnna Eide

Great for trade shows!


Catherine Burriss

These flashlights are clever, low-profile (i.e. flat) that are made to look like a retro flashlight and were popular at our tabling event. We got black and silver and the silver were more popular. The magnetic feature is handy for displaying and keeping them on a fridge, but the on button is press to hold, not a toggle on/off, so they can\'t stay on hands-free, hence the 4 stars only.


Miriam Wajsfeld

Discount mugs reached out to me to make sure I would be happy with the production and change colors to make it look better. They were pleasant to talk to and very responsive to our needs. Thank you!!



love the product and price.


Jaime Ramirez

Excelent service and fast delivery. Thank you!





Tenesha Dorsey

these bags are large enough, very durable, perfect for our packing purposes for many distribution items.


David Mulholland

exactly what I was looking for - graphic turned out great



Nice looking product! Can't wait to hand out.


Erastos C Evdoxiadis

The cups arrived quickly and they were in excellent condition. Thank you


Penny Bailey

Easy to work with - timely production and turnaround, product looks great. Thank you Demi.



great product, nice print


tami manton

Our blanketslook amazing!


MaLissa Young

Super duper cute! Our Salon team just loves them :)


Jennifer Crelley

We really like this item and will be ordering with our icon!


Leah Minca

These water bottles are, by far, one of the best purchases we have made for our team. They are sturdy, non sweating, and they look great. The logo printed nicely and everyone is very happy with them


Jerrica Lamden

My company's only issue is that the diamond faux leather patch, where the carabiner on a keychain, is supposed to go; some of them are crooked and not all placed in the same spot.



The sticky on the flags isn\'t the best, but the product looks great.



nice quality hat. i like the logo is sewn into the hat rather than ironed on. it makes for a higher quality look/feel


Denise Arencibia

Quicker than estimated. They came out very nice.


dale j brockert

very good water bottle for the money - the printing was perfect


Chelsea Diaz

Great product! I had an assistant help me order and they did a great job putting together what I asked for and delivery was quick!


Carolyn Luu

I wish the etching could have been done on the two larger sized but product turned out better than we could have ever expected. Best product by far.


Robert J.

Product looks great. They are a little smaller than I thought, and I didn't read the description carefully enough to realize that for over $3 each, they're plastic. But they look nice.


Janet L Caso

Excellent, love them.



I absolutely LOVE!!!!! Will definitely order again from Discount Mug in the future. Plus delivery was fast. Thank you!



High quality product. Will buy again





Mike Frink

Great product printing really stands out on these coasters. Arrived early which is always great


Aravaipa Running

These were great bags for runner swag but more I have to rave about the customer care & service provided by the sales and production team -- they were able to accommodate a quick turnaround! Awesome!


Nicola Gibson

Excellent customer service, very helpful, patient, flexible and delivered on time as promised. Quality product that looked great for our event.

Retailer Reviews

reid-21434October 20, 2022

Karl was very helpful in assisting me with placing my order. He answered my questions to my satisfaction (timely and detailed) and made sure my order was completed and asked if I had additional questions before disconnecting our chat.

DebbyStutz-49790October 14, 2022

Thru chat my problem was taken care of. Discountmugs is customer friendly and they know their products. Love it every time I order.

elainemccleafOctober 11, 2022

The design section was not the easiest to maneuver. I had trouble increasing the fonts. But customer service cleaned it up for me. If it wasn't for Lani and James in customer service, I would have given up. But my every question was answered and my irritating requests for six different final costs was what closed the deal.

vicky-40703September 20, 2022

We haven't received the goods yet, but we received excellent support during the order!

leslieaunSeptember 16, 2022

I had a great experience. Barbie was very helpful--she spent a ton of time helping me figure out what we needed. And when I realized that I had made a mistake on the date, Christian solved the problem instantly. If only customer service was this good everywhere! Thank you!!!!!

MarggieKelnerSeptember 15, 2022

Barbie was so helpful and made my order so easy! Can't wait to get my pens!

tracymartin-63928September 07, 2022

I was able to place a rush order quickly, easily and I received instant customer service. This gave me peace of mind that I would have my items in-hand by my deadline. Thanks so much!

rbeselSeptember 07, 2022

Josephine was very helpful, got done what I needed to do after trying since 9/2 to get my PW reset

dheil-27823September 06, 2022

I don't typically feel I get personal service through chat, but Barbie was amazing and made my experience better than if I had tried to do it on my own or even call. She was quick to respond and quickly got me from item selection to file upload to order completion.

bypSeptember 05, 2022

This was the first time our Non-Profit was purchasing an item from DiscountMugs. I was able to speak with Josephine who made it so easy (really easy) The Customer Service was incredible and our order was placed quickly and efficiently. I felt like I was talking with a friend! Excited to get our product and work with Josephine again!

chelsea-52September 01, 2022

Barbie helped us with tax exempt status and was very helpful throughout the entire order!

lucyh-87112August 31, 2022

Fe was absolutely excellent to work with - she made the ordering process painless. Great customer service and quality products!

bernadette-56233August 30, 2022

Great service from Barbie!! Thank You!

susanhopkinsAugust 29, 2022

Once again, the customer service chat saved me. They are prompt, professional and nice! Thank you to both Jennifer and Gladys. I have to assume who ever you get on the chat would be equally helpful.

aces-17444August 26, 2022

I worked with Barbie to complete my order. As a nonprofit organization, we operate on a tight budget and they worked hand in hand with me to assure we got what we needed at reasonable prices. Customer service is A+ and I would recommend this company to anyone looking for promotional items.

mayaschocronAugust 24, 2022

I am planning my nephew's Bar Mitzvah for my sister - I ordered discs, bags, water bottles, towels and t-shirts. The logo imprinted perfectly and the products came in as advertised. Great quality and color. The last minute order was the t-shirts that they are turning around for me in a week! The on-line chat with Barbie was a great experience as well! She worked me through the order in minutes and accepted the artwork on the chat! Really happy with the customer service. I started using Bell Promos and Discount Mugs a decade or so ago - they really have grown and offer quality products.

aanovoAugust 24, 2022

Josephine was extremely helpful. I can't wait to see the glasses.

tracy-35112August 23, 2022

Gladys was very helpful in assisting with our order. She provided a promo code to help our new, small business save some money. We will be ordering from Discount Mugs again in the future.

watermarkseniorlivingAugust 22, 2022

Barbie was SO helpful in assisting me with my design and order. Thank you!!

brianwitzAugust 19, 2022

Very helpful. Good customer service

daniellestaufferAugust 18, 2022

I needed help getting samples so we could choose a coaster based on quality and they were very helpful! Fast service, nice customer service and had me all set up in about 10 minutes! Can't wait to get my samples and order one of these coaters from here!! Thank you so much!!

wendi-91767August 17, 2022

Barbie was VERY helpful in answering all my questions and quick to respond in chat.

AmandaHarvey BuchfinckAugust 16, 2022

I love the chat option at Discount Mugs. Every time they are always helpful and always go above and beyond. Thank you!

aeejrJuly 15, 2022

Had concerns with my items but customer service handled everything immediately.

cindybellvilleJuly 12, 2022

We have purchased from Discount Mugs several times over the years and have always been satisfied with our product. The last order we recently had, our initial review was a 2 star because the coloring was off from the proof we approved compared to what we received. After communicating with the company, they jumped into high gear and made this right for us. We look forward to continuing our business in the future.

jenna-28444March 18, 2022

They are so helpful and easy to work with and products came out fantastic. Highly recommend!

NancyDavisMarch 02, 2022

Sales, Henry, was able to put my description in the area that was available, made suggestions when I needed them, and developed a product which I am sure our members will love.

zakwaltersFebruary 08, 2022

As a company, we have worked with Discount Mugs on multiple occasions for some custom branded items. Each and every time our representative, May, has been hardworking, attentive, and took great care of us from top to bottom. She was timely in response to questions, and was quick to provide us help. Our products arrived as expected, with no errors or issues. We will be back to do business with Discount Mugs, and May specifically, in the future!

losgatos-9047February 08, 2022

Ordering from discount mugs was super easy, and May was extremely quick to respond, and very helpful and knowledgeable. She was able to put the order together for me (all I did was tell her the bag we wanted, and we used the same design from a previous order), and made it so easy that I just had to put in the credit card info on a link she sent. The tote bags we ordered came within the same week. We're very happy with the bags and the ease of ordering!

jstroud-19590February 08, 2022

Working with May has been super easy and a delight. She made my order process very smooth and wonderful. Thank you!

sarraraJanuary 29, 2022

Needed to apply tax exempt status, Henry saved the day. So quick to respond, helpful in sending updated pricing options and design options. Our event is going to be next level, thanks Henry and thanks Discount Mugs!

efisher-74222January 26, 2022

May Solis is an amazing representative. She is so timely, thorough, and helpful. She is always able to find us what we need AND get it to us in the time frame we need it. I will continue to come back because of her.

courtneyjohnson715January 14, 2022

I messaged in the chat to receive a quote for an order with a personal logo on it. In a matter of 15 minutes, my representative created the exact bottle I was wanting! He emailed me the proof and saved the design to make ordering easier for me once I get board approval. Can't wait for my campers and staff to use these bottles at camp to stay hydrated!

DeadrialynnJanuary 05, 2022

I had a limit i was working with and Gladys helped me tremendously. I will share my experience with discount mugs. It will not be the last time you will continue to receive my business

ShinySailfish-48539December 23, 2021

I have been very happy with the items we have ordered. Most of the time they have arrived early.

KindGopher-99599December 23, 2021

The pens I ordered were better quality and great printing. I was very satisfied.

GracefulStork-63661December 23, 2021

Wonderful. Best experience

AadiNaefDecember 16, 2021

I've ordered shirts, water bottles, and mugs from discount Mugs several times for work. they offer customer service, and their products are qualitative.

jensdesigns20December 12, 2021

I was in desperate need of a couple crewneck sweatshirts that i could not find anywhere in the color and size I needed. Eva M. was so pleasant and easy to work with. She literally saved me. It's nice to know some people love what they do and will go the extra step to help out those in need. I appreciate her so much and will definitely be back for more orders. I have also spread the word to my fellow crafters to order from your site. Thank you so much Eva M. You are a wonderful person.

bala-54656December 05, 2021

The Ordering experience with Discount Mugs was just fantastic. Henry helped me through the order and got me what i wanted very quickly. While we love their products, the customer experience adds to that. Continue with your great products and wonderful customer service. Thank you