Customer Reviews

As I worked through submitting the artwork for the printed bag, the customer service rep, Juan was very helpful. The bags were printed as requested and delivered in a timely manner.

I had a last minute meeting order. Had to design tote bags, pens and mugs and have express delivery. Spoke to Aarol Venedict Delos Santos. He was amazing. He helped me design each of my products, made awesome suggestions and helped me put the order through immediately to makes sure I would get the express delivery. This was customer service at its best. Thank you very much!

I used the online chat to place my order and my sales rep Barbie was fabulous. The ordering was a two day process due to needing approval on my end but she stuck with me the whole time. Super impressed!

Great product just what I ordered got here two days before schedualed date will order from them again

I was not doing an even decent job of trying to get pictures loaded for a gift mug. Barbie in sales took care of the whole thing for me and I am very thankful she did! She was terrific!

Barbie in the customer service helped me to recreate a logo online and then set up my order for me very quickly. It was very easy to place an order with her help!

My representative was extremely helpful and super fast with giving me the information I was needing. The customer service is top-notch and I have no doubt I am going to love the product I receive. Very positive experience and will definitely return for more products in the future. Excellent prices and service!

I was please with the quality of the koozie. There was an issue with the color I requested, which the company/customer service reached out to me before production, fixed the issue and still delivered on time.

My office loved these! I purchased as a give-a-way for a trade show that is taking place last month. I hope they last until then. Thank you for the great service and prompt delivery! Karen M

Nice quality product, and delivered on time. Thanks Discount Mugs!

The overall experience was great. Our account manager was very attentive and helpful. She always responded quickly to my questions and concerns. We received our order about a week earlier than expected. Even though our order was short, our account manager quickly placed the order for the missing batch and received it within less than week. Will definitely order again.

Discount Mugs is always very quick to answer questions and help make the order process smooth. Anytime mugs come in damaged for any reason, they replace them or add a credit to my account. Very great company to work with!! I've ordered multiple times with them and will keep coming back!

Purchasing and ordering was easy.

We have been using Discount Mugs for at least 5 years and are always totally satisfied!

Never used this company before, but Jackie gave great help to make the ordering process easy. And then the order arrived earlier than promised! Will definitely use them again

We needed stress balls for a training session. It was a bit short notice when we ordered but everything looked great and my FedEx package was waiting for me at the hotel I was staying in! I'll most certainly be ordering from your again!

Since 2014, I've placed three orders to give as a gift for my high school reunions. ALWAYS pleased with products and have had numerous favorable comments from the recipients. Fair price, wonderful assistance from designers, free postage and delivered earlier than expected.

I have now ordered 3 times from Discount Mugs and all 3 were done correctly , on time and at a great price. They have a great crew to help you along the way. Barbie followed my order until I received it. Great customer service. Thanks again

It was great the designing and delivery was quickand prompt! I will use them again

I was very happy with this transaction and the staff went out of their way to be helpful. The only down side is you get on their email list (maybe that was an option that I missed). They do send out a lot of email. I am surprised at the few negative reviews concerning their service - if anything they were overly helpful - it is often hard to get someone to talk to on internet sales sites - but this one was in constant contact with me right up to the time I received the order - which came very quickly. One item was not available in a color I wanted and they checked their inventory status and found they just came in and were not posted on the site yet. The site was updated very quickly - but they still took my order by phone so I wouldn't have to wait.

Excellent and outstanding service and product!

Barbie was a huge help getting the order together, making helpful design suggestions, and processing the payment. This will be our 7th or 8th order with Discount Mugs. They're fantastic every time.

I've used Discount Mugs for several Veteran event with my nonprofit. Always a A+++ experience. Thank you!

I called, and got the hold, hold.... I used the online "Chat" box, which I normally avoid like the plague. However, Aarol D. picked up the chat right away, was incredibly helpful, even called me to finalize the credit card payment (complex because of non-profit company card restrictions). Great service. I have no doubt that he will follow-up with the updated invoice following the tax exempt status approval.

Because of the name, I expected a satisfactory product and was pleasantly surprised to receive EXACTLY what I ordered in a stunning mug. Everyone who has seen them is very impressed. Couldn't be more pleased, and am planning to order more soon. Don't let the name confuse you - there is nothing discount about their customer service, products, and resulting work. Stunning! If you have a a need they can fulfill, don't hesitate to order from them.

i just ordered 100 water bottles and they are fantastic! Great product at a very affordable price. i would buy from them over and over!

Josephine with Discount Mugs was VERY helpful in getting my order placed. I have ordered from other companies before and there was always extensive back and forth AND delays in shipping, etc. This has been the easiest process. Thanks, Josephine!

Barbie walked me through the process and it was easy. Hopefully my order gets here as estimated and the pens work!

We have ordered several items from Discount Mugs (mugs to be precise), and the quality is always great! This past order I used the chat feature to ask about a proof, and the customer service rep was quick to respond, and was able to figure out exactly what I needed. We'll continue to purchase!

I wouldn't have been able to place my order without Barbie walking me through the steps. I had tried ordering my cups from a different site but they were completely unhelpful and I ended up canceling my order with them. My experience with this site was the polar opposite. Barbie helped me every step of the way and was so patient with helping me come up with different ways to save on my order. Would 100% order again, can't wait to get my cups!

Great prices and great service. Can't ask for anything more. And everything is quick and simple ... and don't worry about the artwork if you can't get things just right. Their own art people will send you a proof and you can change it any way you like.

Fantastic customer service and we were thrilled with the final product

I had limited stock in the pen I wanted. Through Chat I was able to easily resolve the issue! Thank you, I will be back.

Customer service was awesome! They helped me put my idea into a graphic and it looked great. I also needed my order last minute and they were able to get it done and shipped within 2 weeks. Product was good quality and I would recommend them for your orders.

Needed canvas bag to be used for product placement on a film set. Needed info quick and the product even quicker. Got on Chat and was most impressed with the service. Answered my questions, set up the order and stayed with me while I got answers from my client. Great experience.

I just ordered 500 stress balls and it was a STRESS-FREE EXPERIENCE! We are a non-profit and had to submit our paperwork to be tax exempt. They took care of it so fast! Then when I placed the order, they immediately emailed me an adjusted receipt without the tax (because the tax still shows on-line). The turnaround time is quick and the price was great! And free shipping! And a coupon code for $50 off! What more could you want! I will be ordering again from Discount Mugs!

I wanted to use Discount Mugs for another order. I could not locate my previous order. I reached out via the chat and with a few questions Karl was able to locate my order and give me a mock up for my meeting with my team to get approval. It took a matter of minutes before email was sent. EXCELLENT EFFICENT SERVICE!!!!

This was by far the best website for ordering bags for our conference next month. I received very quick and helpful response to my chat question.

I don't really know how the guys of Discount Mugs find excellent people as Harold (Customer Service), he was so worry to see personally my order complete and on time. We saved one stressfull day thanks to Harold. We are very happy with the product and our customer is happy. Thank you Harold Hidalgo (Ext 1330) for your dedication to the customers - 10 stars for you ********** ! ¡¡ Y que viva Puerto Rico !!

I was having trouble with the design lab, and I was able to message their customer service, who took the whole thing over and designed the two items I needed, start to finish. So helpful!