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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews


Joshua Haraf

These cups were perfect for our wedding guests at an all inclusive in Mexico. They were big enough that you didn’t have to keep running to the bar, but small enough that you could change up your drink. Kept ice frozen. The lids were sturdy, you could take the slider piece off and stick a straw through the center of it. Great mugs!!



The rep Anthony I worked with was great, the pint glasses were delivered when they said they would and most importantly, they look great. (The virtual proof works great.)


Nicole Vizinat

Extremely loud for such a small size.


Brenda Whitten

The retractable lanyard look great. Great job.\nAmarillo Gear Co.


Barry Hudson

Always quick and courteous service. We have used Discount Mugs for the last 2 years on several products and always good service. Texas Emergency Nurses Assoc.


Cragin Greene

Quality is nice - but logo is smaller than expected and smaller than what the proof looked like. Can barely read what the logo says.


Diane Sperandio

Product good-service bad. We ordered and PAID for 150 of a similar item days before learning they were no longer available. Had to settle for 110 for more money and did not arrive on promised date.



Super cool product - I had to try it myself. Wanted to get a promo item that environmentally conscious college kids would like.


Chantae Higginbotham

The pens were perfect and were delivered sooner than promised - which was extremely helpful. Thank you for all of your help. I will definitely order from here again!


Michael F Cibulka

Great water bottles. The imprinting came out great and we are very pleased


Harry Cabluck

Nice product, very nice help on the phone. Well-packed product. Well delivered, no breakage.


Barbara Bernier-Smith

From Norwalk Community College. We bought these bags at the last possible minute and they were turned around even faster than I was promised. We love the bags.


George Frease

these are a very nice product that i would order over again.


Bridget Lohnes

They look perfect as a great giveaway for our Speaker and his dog Gander at this year's company convention


Luis Tijerina

I received my portfolios and was pleased at the packaging. Done very well. The logo on the front of the portfolios was more than I had expected. It looked better than the proof I had approved.


Susan Douglas

Love the mugs, but they did not ship the coasters!



We purchased 500 of these for a wellness initiative and are very satisfied; this is a great product and was well-received by employees.



This a a very nice high quality bag. It's a beautiful bag. The service was excellent and shipping was quick.


Kaethe Ward

Customer service was fantastic (thanks Jem!) and our final product looks great. We are very satisfied.


Kathryn Wheeler

Thank you for doing such a great job!


Chris Hibdon

The look great, just wish the logo was larger. For the price, a great product and very quick turn around on shipping.


Peggy Henson

Great product! Service from Discount Mugs is exceptional.



Great visible tag makes a a great wedding favor for a destination wedding.


Amanda Grandlienard

Looks great! Thanks so much - these picnic blankets will make great donor gifts.


Lorrie Wilder

Great marketing items. First order arrived with the incorrect color scheme on our logo. Customer Service sent out a replacement order within a week at no charge. Great customer service!



Fantastic poker chip ball markers. We had an event and everyone loved the quality and printing. Great job!



These silly little mugs will be a cute addition to employees Christmas gift this year. Good quality, easy to design, and shipped at a great speed. I'm very pleased with my first order from Dis. Mugs.


Richard McKeever

very nice high quality - worth the price


Chrissy Rios

It looks amazing!!! We love it!!



Great products. Great communication. Fast shipping.


Jordyn Judge

Love these camera covers. I like the screen cleaner on the top. I do wish there was velvet on the inside as to not scratch the screen, but other than that these are fantastic! The logo came out amazing and I can\'t wait to give them out!


Yukiko Meadows

Love these pens! Color is vibrant and attention grabbing



The printing was perfect! Although should've paid closer attention to the size, they are quite teeny! Wish they had something to attach to keys, but happy otherwise.



The print quality of our logo is great and so is the quality of the notebook itself!


Ray Morris

Nice product



Bright, beautiful colors. They really do change color with ice water!



My label came out perfectly-- these will look great for our trade show booths.


Ed Saari

Great job - wonderful communication and wonderful product. Thanks for asking


Elaine Coleman

We loved the bags! They were a hit at our Family Reunion!



These are awesome! I love the samples. Just wish I could purchase smaller personalized quantities.



I was not sure of what to expect when ordering this pen as a promotional giveaway for my company, but we were all pleasantly surprised with our delivered product!!!! I would definitely recommend.


Deonna Webb

Love these avocado stressballs! Good quality.


James Follett

Well designed and the customization was flawless


Bonnie Bolak

Everyone was extremely helpful. I was having trouble with the design I wanted and their customer service was excellent with assisting me.


Liz Cashman

Great quality. My order arrived several days ahead of schedule without a rush charge!


Karen Grace

The 16 oz. Maui Stainless Steel Base Ceramic Mugs we ordered are fantastic. great quality product, my initial artwork required adjustment and the final product far surpass expectations



Easy to order. Only thing would be to have the option to choose white as a color. Shipped on time and arrived in good condition


Jessica Chacon

I am really impressed with the travel mugs. They are simple but perfect!



Our employees are glad with their water bottle and a nice design. Thanks Discount Mugs!


Elizabeth Bagley

We are happy with the bright green color, imprinting, and the way the pens write. Cool cutout to prop up a cell phone too. Just wish blue ink were an option.


kim botelho

Well constructed, runs quite large.


Bryce King

Great product for the value and cost.


Megan Newell

Bags are awesome - logo looks beautiful! \nThank you!



These bowls were a little smaller than I thought they would be, but still like them, and they will work great!



These are sturdy bags, even somewhat water resistant. No complaints here.


Stacey Price

Love these kids' size sunglasses. Quality and imprint is excellent. These are sized for kids only.



Exactly as requested!



Nice sturdy badge reel. The printing looks great.



Great, hi-quality product--highly recommend. It has a nice weight to it and the metal is very shiny and highlights the engraved logo well. Customer service was very helpful throughout the process.



The product is great, the delivery was not on time.



The mugs are awesome! The logo turned out great, and it seems like it will last a long time. The mugs came on time, packed nicely, and were exactly what I expected. Thanks!



Great small bag. Only complaint is the opening at the top is very narrow so limit what can be placed in the bag and room to view contents.


Therese Heath

Great for that special customer buying a lake home!


Shawn Mahoney

Outstanding product and our logo and text came out looking fantastic! We are very very happy with this product and printing!



the scrapers we got are amazing way better than expected



Faster shipping than expected, plus I gave a very vague idea of a design and they matched exactly what I wanted. Would highly recommend!



Great looking quality product. Ordered this for our upcoming family reunion. Colors were perfect and bright. Loved the drawstring concept for men and women. Plus the service was amazing. Great buy!


Jillian Secrest

These are the cutest things and were perfect for the initiative my company needed them for. Great quality and even better customer service. The help and level of communication I received is not heard of these days.


Jillian Secrest

The quality of the product is great and they were a HUGE hit with my company. Not to mention the outstanding customer service I received.


Jillian Secrest

These arrived in outstanding time and not these were better than expected. The quality of the product was great and they so far have held up wonderfully. Not to mention the outstanding customer service I received.


Alina Cabezas

Love this blender. It makes mixing my power greens a breeze. In my opinion it is so much better then the blenders with the ball. Way to go!


Massanutten Dental Team



Andrew D.

Excellent product. Was allergic to the material at first, but not after hand washing it one time. The colors look great!


Cathy Stickel

Product was a great purchase. The price you paid for each bottle was appropriate and the turn around time to produce the product was great. Great product!


Paul E

Well constructed and loved by all our guests.

Retailer Reviews

thymetolearnSeptember 10, 2019

As I worked through submitting the artwork for the printed bag, the customer service rep, Juan was very helpful. The bags were printed as requested and delivered in a timely manner.

susanolupitanSeptember 10, 2019

I had a last minute meeting order. Had to design tote bags, pens and mugs and have express delivery. Spoke to Aarol Venedict Delos Santos. He was amazing. He helped me design each of my products, made awesome suggestions and helped me put the order through immediately to makes sure I would get the express delivery. This was customer service at its best. Thank you very much!

ssevertSeptember 10, 2019

I used the online chat to place my order and my sales rep Barbie was fabulous. The ordering was a two day process due to needing approval on my end but she stuck with me the whole time. Super impressed!

rlross55September 10, 2019

Great product just what I ordered got here two days before schedualed date will order from them again

maryannboehmSeptember 10, 2019

I was not doing an even decent job of trying to get pictures loaded for a gift mug. Barbie in sales took care of the whole thing for me and I am very thankful she did! She was terrific!

lukethompson-42336September 10, 2019

Barbie in the customer service helped me to recreate a logo online and then set up my order for me very quickly. It was very easy to place an order with her help!

lflournoySeptember 10, 2019

My representative was extremely helpful and super fast with giving me the information I was needing. The customer service is top-notch and I have no doubt I am going to love the product I receive. Very positive experience and will definitely return for more products in the future. Excellent prices and service!

laurajevans2September 10, 2019

I was please with the quality of the koozie. There was an issue with the color I requested, which the company/customer service reached out to me before production, fixed the issue and still delivered on time.

karenmcfauldsSeptember 10, 2019

My office loved these! I purchased as a give-a-way for a trade show that is taking place last month. I hope they last until then. Thank you for the great service and prompt delivery! Karen M

janicekhastingsSeptember 10, 2019

Nice quality product, and delivered on time. Thanks Discount Mugs!

erika-54815September 10, 2019

The overall experience was great. Our account manager was very attentive and helpful. She always responded quickly to my questions and concerns. We received our order about a week earlier than expected. Even though our order was short, our account manager quickly placed the order for the missing batch and received it within less than week. Will definitely order again.

elliesteltzSeptember 10, 2019

Discount Mugs is always very quick to answer questions and help make the order process smooth. Anytime mugs come in damaged for any reason, they replace them or add a credit to my account. Very great company to work with!! I've ordered multiple times with them and will keep coming back!

carolmaniscalcoSeptember 10, 2019

Purchasing and ordering was easy.

capitalstarsolgaSeptember 10, 2019

We have been using Discount Mugs for at least 5 years and are always totally satisfied!

blohnesSeptember 10, 2019

Never used this company before, but Jackie gave great help to make the ordering process easy. And then the order arrived earlier than promised! Will definitely use them again

azavorskasSeptember 10, 2019

We needed stress balls for a training session. It was a bit short notice when we ordered but everything looked great and my FedEx package was waiting for me at the hotel I was staying in! I'll most certainly be ordering from your again!

titajzmSeptember 07, 2019

Since 2014, I've placed three orders to give as a gift for my high school reunions. ALWAYS pleased with products and have had numerous favorable comments from the recipients. Fair price, wonderful assistance from designers, free postage and delivered earlier than expected.

rkent-60432September 07, 2019

I have now ordered 3 times from Discount Mugs and all 3 were done correctly , on time and at a great price. They have a great crew to help you along the way. Barbie followed my order until I received it. Great customer service. Thanks again

nissaboudreauSeptember 07, 2019

It was great the designing and delivery was quickand prompt! I will use them again

macmckSeptember 07, 2019

I was very happy with this transaction and the staff went out of their way to be helpful. The only down side is you get on their email list (maybe that was an option that I missed). They do send out a lot of email. I am surprised at the few negative reviews concerning their service - if anything they were overly helpful - it is often hard to get someone to talk to on internet sales sites - but this one was in constant contact with me right up to the time I received the order - which came very quickly. One item was not available in a color I wanted and they checked their inventory status and found they just came in and were not posted on the site yet. The site was updated very quickly - but they still took my order by phone so I wouldn't have to wait.

mac0217September 07, 2019

Excellent and outstanding service and product!

benspearmanSeptember 07, 2019

Barbie was a huge help getting the order together, making helpful design suggestions, and processing the payment. This will be our 7th or 8th order with Discount Mugs. They're fantastic every time.

MA22VetsSeptember 07, 2019

I've used Discount Mugs for several Veteran event with my nonprofit. Always a A+++ experience. Thank you!

Cavalieri2September 07, 2019

I called, and got the hold, hold.... I used the online "Chat" box, which I normally avoid like the plague. However, Aarol D. picked up the chat right away, was incredibly helpful, even called me to finalize the credit card payment (complex because of non-profit company card restrictions). Great service. I have no doubt that he will follow-up with the updated invoice following the tax exempt status approval.

SusannaSMJSeptember 06, 2019

Because of the name, I expected a satisfactory product and was pleasantly surprised to receive EXACTLY what I ordered in a stunning mug. Everyone who has seen them is very impressed. Couldn't be more pleased, and am planning to order more soon. Don't let the name confuse you - there is nothing discount about their customer service, products, and resulting work. Stunning! If you have a a need they can fulfill, don't hesitate to order from them.

shipping-77452September 05, 2019

i just ordered 100 water bottles and they are fantastic! Great product at a very affordable price. i would buy from them over and over!

floydbutzivSeptember 05, 2019

Josephine with Discount Mugs was VERY helpful in getting my order placed. I have ordered from other companies before and there was always extensive back and forth AND delays in shipping, etc. This has been the easiest process. Thanks, Josephine!

bevrineckSeptember 05, 2019

Barbie walked me through the process and it was easy. Hopefully my order gets here as estimated and the pens work!

RobinSuingSeptember 05, 2019

We have ordered several items from Discount Mugs (mugs to be precise), and the quality is always great! This past order I used the chat feature to ask about a proof, and the customer service rep was quick to respond, and was able to figure out exactly what I needed. We'll continue to purchase!

AZ-50080September 05, 2019

I wouldn't have been able to place my order without Barbie walking me through the steps. I had tried ordering my cups from a different site but they were completely unhelpful and I ended up canceling my order with them. My experience with this site was the polar opposite. Barbie helped me every step of the way and was so patient with helping me come up with different ways to save on my order. Would 100% order again, can't wait to get my cups!

learningedgecenterSeptember 03, 2019

Great prices and great service. Can't ask for anything more. And everything is quick and simple ... and don't worry about the artwork if you can't get things just right. Their own art people will send you a proof and you can change it any way you like.

kward-42391September 03, 2019

Fantastic customer service and we were thrilled with the final product

bigjmoSeptember 03, 2019

I had limited stock in the pen I wanted. Through Chat I was able to easily resolve the issue! Thank you, I will be back.

KenneyWilsonAugust 31, 2019

Customer service was awesome! They helped me put my idea into a graphic and it looked great. I also needed my order last minute and they were able to get it done and shipped within 2 weeks. Product was good quality and I would recommend them for your orders.

florence-52583August 30, 2019

Needed canvas bag to be used for product placement on a film set. Needed info quick and the product even quicker. Got on Chat and was most impressed with the service. Answered my questions, set up the order and stayed with me while I got answers from my client. Great experience.

Catherine17August 30, 2019

I just ordered 500 stress balls and it was a STRESS-FREE EXPERIENCE! We are a non-profit and had to submit our paperwork to be tax exempt. They took care of it so fast! Then when I placed the order, they immediately emailed me an adjusted receipt without the tax (because the tax still shows on-line). The turnaround time is quick and the price was great! And free shipping! And a coupon code for $50 off! What more could you want! I will be ordering again from Discount Mugs!

sheilaka3August 29, 2019

I wanted to use Discount Mugs for another order. I could not locate my previous order. I reached out via the chat and with a few questions Karl was able to locate my order and give me a mock up for my meeting with my team to get approval. It took a matter of minutes before email was sent. EXCELLENT EFFICENT SERVICE!!!!

melanieclouatreAugust 29, 2019

This was by far the best website for ordering bags for our conference next month. I received very quick and helpful response to my chat question.

Sergio-80418August 29, 2019

I don't really know how the guys of Discount Mugs find excellent people as Harold (Customer Service), he was so worry to see personally my order complete and on time. We saved one stressfull day thanks to Harold. We are very happy with the product and our customer is happy. Thank you Harold Hidalgo (Ext 1330) for your dedication to the customers - 10 stars for you ********** ! ¡¡ Y que viva Puerto Rico !!

HeidiBreneganAugust 29, 2019

I was having trouble with the design lab, and I was able to message their customer service, who took the whole thing over and designed the two items I needed, start to finish. So helpful!

  • Discount Mugs, Online Shopping, Medley, FL