Customer Reviews
Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.
From designing, to proofing all the way to delivery has been impeccable. Personal and pleasant! How refreshing. Oh and I looove my notebooks!
First, customer service was fantastic ! This portfolio is great too!
Great product! our logo looks good! I gave it 4 stars because it does not come with a charging cable to charge the unit itself.
Great :) came as designed and very quickly. Also great customer service when there was an issue and it was quickly resolved.
The mugs themselves are nice. The imprints are a little darker than expected. The red doesn't stand out super well against the gray.
Quick shipping, great communication.
They are SO LOUD!!!!! Great for outdoor events but definitely not the indoor ones!
Print looks great. I went with something to blend so folks are more likely to keep them. Pretty darn small, almost would say good for children. Single zipper with just the one compartment, no pockets, etc. At full length I can get the strap over my shoulder barely, but not anything left on adjustment. Possibly good for gathering swag at large events based on the reasonable price. Other than that won't repeat because of the small size and zero pockets or compartments.
We are very pleased with this item. It is by far a quality product and is reasonably priced.
These highlighters were a MAJOR hit at our recruiting event! They are fun, smart, and attractive. I worked with Eva, who was responsive, helpful, and thorough. I will be ordering again!
The pill holder key chains were exactly what I wanted! Nice quality and an excellent price!
not cheap but if in need of highlighters, these are good quality
Highly Recommend. Professional, Courteous, Knowledgeable, and Fabulous Customer Service. Packed and Shipped with Care.
Just what I needed
1
I love the doggie tags, nice!!!
Love it!
I love the Robes, they're so soft!! Quality ??
Delivered on time for my 50th class reunion.
They really liked the way these make the popping noise, unlike other similar items we have purchased in the past! Also the quality of the logo really stood out.
Great quality and exceptional customer service.
Perfect product. Just as described. Arrived when expected. Great support.
Softer than expected! Excellent quality product.
Very nice. Exactly as shown in the proof. I will use this company again.
Thank you, Excellent product!
Representative was a great help
The shipping container was much better that the last few times we ordered.
Nice keychain. The main circle is very lightweight, so I can't yet speak to it's durability. The ring is hefty--thought the entire thing would be.
Although it didn’t come with the picture I had ordered I don’t care. I am very very happy to be able to purchase this type of calendar. I have used this calendar since 1987 and organize my life with it. Thank you so much for making it available. It is difficult to find this specific calendar and I feel very comfortable purchasing and using it daily. Thanks
I like them!
shipping was fast, and the product was amazing!!
I am very happy with the product and fast service. The art department understood my requests and worked with me on my design. I recommend DiscountMugs and will use them again.
Really happy with this product. Nice quality. I wish the print space was slightly larger but it worked out well and they came quickly with no issues. Would recommend!
These bags were better than expected, the logo looked great and the gold was metallic and really made it stand out!
really nice and clean look but the logo area is small. Wish we could have made it bigger.
Very pleased with product. Glasses were good quality, design was as expected. Shipped with plenty of packing material, nothing broken. Would buy from this company again.
Fantastic quality and turnaround.
Beautiful product! These are already getting good reviews by our members. Thank you!
Good product quality, perfect packaging, delivered early thant expected. Thak you.
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These are beautifully writing pens. The black has a tendency to chip so they should be kept in a pen holder to protect them.
Order came in on time as always. We're are very pleased. Thank you to Shekinah Magtalas for such good service!
The perfect product for my needs. They turned out great and at a great price. Thank you.
Thank you soooooo much for correcting our mistake! That’s his you are a good company and we look forward to doing business with you for many years!!
Quality is fine. Assistance is good. They initially shipped to the wrong address.. UPS was not helpful to the factory or me. Factory reshipped to the right address and it got here in time. Happy
Item is good quality
Amazing. fast service and great product
Thank you for the sports water bottle with our Right to Life - LIFESPAN Generation Truth Logo on it! Nice job! I can't wait to get it to the students who are going back to school soon!
good quality product
Logo came out centered properly. I like that the top goes around enough to allow mirror to stand!
These were ordered for our 50th Anniversary celebration. They turned out GREAT!!! I am sure they will be a hit with the parents.
The color of the towel was vibrant and our logo was pure beautiful! :) I would gladly order again!
Great quality, so excited to offer these for sale this year!
Very pleased with the quality.
Great quality, great service, fast turnaround!
We wanted a little something nice to give to guest, and this was just the thing. Thanks
Amazing quality. Just what we’ve come to expect. We couldn’t be happier. (And the order arrived early!)
I am happy with the product which I need for the Eucharistic Congress in Indianapolis IN in mid-July to enter the stadium.
Fantastic!!! Just what we were looking for. And ahead of schedule!
Was as ordered & got it quickly. Wish didn’t have to buy such a large quantity. Was sold individually
The artwork on the semi could have been larger but they are AWESOME. Thank you
We are using it for a wedding certificate. It was just what we were looking for. Only complaint is it took much longer than we were initially told to be shipped. It came just in the nick of time
I absolutely love this product. It exceeded my idea and design. A quality product worth buying again
Ordered for our 55th class reunion. They were an instant hit. Everybody loved them. And they arrived on time.
Love my new Bigmeow kitten going home bags! They turned out perfectly! Customer service was great. Shipping was fast. It was so easy to do!
I recommend this bag for price and quality. The embroidery was top notch and well placed. The bag itself is a perfect size for kids and adults. Very happy with this product
We made 2 types of pens with them and the service, shipping and customer service was amazing
Great promotional item, fast service, no complaints!
These look fantastic! Quick shipping was great too.
Beautiful and bride will be very happy. Thank you
These look great and will be a wonderful addition to our 80's themed event!
He worth his weight in gold. I will be ordering again soon!!
Working with Christian has been wonderful! He can always help me get my order right and so far everything I have ordered has been outstanding. I can't imagine going anywhere else after the positive experience I've had so far.
Just to try them out we ordered 25 mugs, and they arrived on time and looked way better than we expected. So our hotel have ordered more and in different designs. They arrived safe and on time. Customer service was really good, they took the necessary time to answer our questions and meet our needs. Thank you and looking forward doing more business with you.
Anna was the most helpful customer service rep. She was so diligent and answered all of the questions we had. I loved ordering from DiscountMugs. Super helpful!
Ordering from Discount Mugs is a breeze. Their product selection is great and the design options are SUPER user friendly. And if you have any questions or need help, their customer care is very attentive and responsive. The other thing I want to mention is their care in packaging their products is excellent.
Ram was great, and answered all my questions directly and to the point. Got a bit of a mess cleared up quickly and with no fuss. Thank you Ram!
We have used Discount Mugs multiple times. Love the chat feature as it is quick and easy to use. I was able to complete a reorder in no time at all. Thanks Discount Mugs!
Thanks for the quick and great help and suggestions for other options that were in my budget!
We ordered a batch of coffee mugs for our company gathering and their support team was super helpful in making some changes to our order and helping us to get the mugs delivered in time for our event. Sensational customer service!
Second order - process is a breeze. Customer service reps are knowledgeable and very easy to work with. We're very small so our orders are too but they don't seem to mind. We'll be back!
This is the 4th time I have used Discount Mugs and my experience continues to absolutely AMAZING! Aarol was the perfect Account Specialist! He knew what I was trying to accomplish after struggling to get my items to save in the Cart and finding better items that had the look I was going for. He stayed on the phone with me and completed my order quickly and made all of the changes possible willingly and patiently! My experience is the reason I keep coming back to Discount for my personalized totes and water bottles!
The staff was very helpful in finding exactly what we needed. And, pleasant to talk with!
The live chat was extremely responsive and helpful. Great experience. Will order again.
Aarol Account Specialist was very responsive and provided excellent customer service, all my questions were answered and my order was placed within minutes! Thank you discount mugs!
The assistance given to me for an emergency rush order was fantastic. They were able to accommodate me and were extremely pleasant to interact with through Chat and on the phone.
I needed to upload a tax-exempt form for our order, Kent assisted with my question via chat promptly and made placing our order smooth and easy. Thank you!
I had a great experience using the chat feature
I have used discount mugs two years in a row for employee appreciation gifts. I appreciate the quick turnaround time and quality products. Thanks!
The response time was absolutely amazing. They had my proof ready for me in mins and the process was simple. Highly recommended
This was my first time placing an order with Discount Mugs. An extremely helpful customer service rep was right there via virtual chat. All of my questions were answered and I had an artwork proof very quickly so I could make a decision. Very impressive customer service!!
Aarol helped us out and made the purchase process super easy and helped put everything together with the products we wanted and our logo and even put it all together in a cart for us where we could just purchase it. Super nice, great experience. Will order again in the future.
I have used discount mugs for many of my marketing needs and I am ALWAYS impressed by their customer service, fast turn around and ease of ordering! I like to use the CHAT and all the people are SO helpful and make the process smooth! Thank you for your fantastic products and most importantly your wonderful customer service support! I am always super satisfied!
Pauline helped me online and was the best online rep that I have ever worked with. She helped me with my tax exempt form and even suggested two different mock-ups from the one I designed. I'm so glad, because hers were so much better! I would order again just to work with Pauline!
Kent was very helpful and quick to get my order placed! Great job!
After our first order our rep, Robert, kept lines of communication open. Once I was ready for my next marketing items, I didn't hesitate to reach back our to Robert. He once again treated us like his #1 customer. Great customer service!
From step one of being a nonprofit, Aarol saved me hours of time designing and arranging, Really appreciate the customer service.
Everything went extremely well with my order. I chatted with Kent and he helped me with my ordering, which went smooth.
Outstanding customer service in which Aarol saved the day for me, I was busy cleaning up for the storm down here in South Texas and forgot to call my representative who handles my account back to place my order. Aarol stepped up to the plate and took good care of me and saved me a lot of time and I also got the discount I was promised. Thank you all and keep up the good work, I thank you, and "Lasting Impressions Monuments, LLC" does as well.
easy to work with. Very helpful staff
Great prices, but also EXCELLENT customer service.
Always helpful, quick response, products not cheap, art work good quality, and arrives in a timely manner. Customer service is excellent.
This was a last minute order, so I was on a time crunch, but the customer service rep that I chatted was was polite, patient, and very helpful. I love how there were so many artwork options already available for me to choose from, which made it that much easier to make this rushed order possible.
Thanks Aarol! for quickly answering my online order!
Reached company online. Only contact I saw was a response form which I completed. But, there was no order number, payment, etc. Starting with a chat, I got an efficient account rep, Madonna Reyes, who did a great job fulfilling my order. They already had a design I made on their site and attached to the response form which Madonna found and expedited. Great company!
Discount Mugs supplies us with the BEST luggage tags we have ever used. They are sturdy and of high quality, and ship fast. Their team is dedicated to attentive customer service, and they are easy to work with. I can recommend this company without hesitation.
I am hesitant about using chat boxes for assistance but the rep working with us (Lanie) was wonderful, responsive, knew all the answers to our questions, and greatly facilitated getting our difficult order placed. We also found the prices to be very competitive with other printing companies. Thanks for a smooth transaction!
Use the chat system, placed a complicated order within 4 minutes, perfect. Thanks!
I'm just sooo happy to have come across this site. The live chat helped me so much. Aarol changed the color of my text so it stood our more and was so helpful to this "older" gal. We'll be back for more items later I'm sure.
This was my first time using discount mugs. The customer service and help I received with my order made this so much easier, Juan was not only helpful but patient. Thanks!
Alvin was super nice, and very helpful. He walked me through the process and stayed with me until payment completed. Great to work with!
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