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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews


Kim Gray

I bought these to give away as gifts for first time visitors to our church. The guests love them! I bought the charcol and used a white logo. I would order again.


Brian Jones

Love them and they worked out great. I personally prefer the ones without the ridges only because there is more area to design decals for custom designs for powder coating that I do but in general they are good Koozies for what I used them for


Mike Rodeffer

Perfect! Better than expected. Top quality cap.\nYou guys Rock!


Jessica Krause



Lori Gutierrez

My customer loved it sorry for the Late Review


Katy Giordano

I had a last minute request for a large order for company wide conference and Discountmugs worked with me to get a solution that would fit the timeline and have the best design come through. The quality is great on the note book I ordered and I can\'t begin to say how impressed I am with the help from the staff in getting this done well and fast. I highly recommend Discountmugs.


sherine hanna

great items all the time


Marwan Kheimi

nicely done but needs more attention to details at some of the items


Devin Lowery

Great customer service. The cups look great! I had an issue because the website stated that I would receive my order after my trade show date, the representative assisted me and got my order here in time .


sherine hanna

Never let me down


Dusty R.

Great Handy item to hand out at trade shows. I have people walk past then come back asking to see the tape measure/notepad/level and pen combo.


Alejandro Anez




Great product! Arrived timely! Could not be more pleased!


Diane Young

I expected my delivery by 1/4/2019, happy to report they were delivered 2 days early. Absolutely pleased with the items. However 5 of the glasses were broken. Notified DM of the problem. No problem advised to sent pix of the broken items in email and they promise to be here by time of event. So pleased with the service and will be ordering again. $th time around and 1st for damages!! Discount Mugs U r the best!!! Lady Dy Apple Valley, CA


Margie Smith

I am really loving this company. The customer service is no doubt the best ever and the merchandise is absolutely great!


Jennifer Fleming

Pretty fast turnaround. Nice product, ink and print quality - however, not so hot quality control. We ordered this cute flower-like highlighter with a round imprint space. When the item arrived, the imprint is noticeably off-center.


Lisa Bowes

Nice quality product with crisp printing. Will reorder.


Cosette M Nazon

Fast delivery!



Great service, Great product, 10/10 would buy again.



Discount Mugs has always been very efficient and Edwin is a great sales executive. Thank you!


Dianne Greer

Where do I begin...\nI had a member there walk me thru the process of ordering a new item that we were previously ordered with a different company. From start to finish, perfect! I received them yesterday and could not be happier!



Need an \"order again\" button.\n


Bonnie Dubbs

Great trophy, but case was destroyed. Can you please send out another by December 4th?\n\nThank you!\nBonnie


Bradley Jensen

we love them, customers love them --- what else is there to really say!?



Very happy with the quality. We love them.



Even better looking than expected. The artist who created the proof had excellent suggestions for design changes that looked much better in the embossed \"leather\" than we could have hoped for.


Lisa Cox

Absolutely lovely and practical. We will order them again.


Katlyn Campbell

These were supposed to be hard plastic cups and the lids and straws were the only thing that was hard plastic. Other than that it turned out great and was the talk of my event


Richard Ngozi




Super cute.


Victor Bagayas

Great experience. We had a hiccup in our first large order due to wording in the description for size of logo on cup but was resolved and had great communication. Discount Mugs do take care of their customers despite what other reviews say. Will be ordering from them again for sure. Order arrived on time as well. Thanks guys, looking forward to many mnore orders


Christian Martin

I bought these a year ago, but forgot to leave a review. These sunglasses are pretty solid, the group loved them and regularly use them. They’re quite durable as well!



These are awesome. Sure to be huge sellers!


Jessica Davis

Love these tumblers and great service. my order got here in around 24 hours from ordering which was 3-4 days early! I will definitely be ordering again and recommending.



Excellent! Product was better than expected. Product was delivered 3 days early. We will be ordering again and again and again ...\n\nKeep up the good work!\n


Kateryna Luchko

Thank you! Lip balm and print on it looks professional. Very satisfied with this order.



Our employees will love these!


Everett Newell

These are a big hit! Very well made!



Great quality, My Staff is happy about the results.


Mariam Olorunsola

This bottle was absolutely amazing! I ordered the sample to determine whether I would recommend them to be purchased in bulk for my company. I am definitely choosing this bottle. Great size, it has a nice weight, the color looks exactly like the image, it\'s an all around great choice! Excited to order


Nicholas Freeman

Thank You Soo Much


Rachel Ciufo

Got very fast!


Grace Eichler

great service! arrived a week before we expected them!\n


Jennifer Schaap

My customers absolutely love these water bottles and I love how I can order them blank!


Traci Wood

Awesome and such quick service!


Matthew Shanklin

I like this site. Thank You for having it.



Look great! Perfect size, not too big.



Love this product. Looks great! Good quality.


Brittany Gas

I used these for cheer bags. They did well with a heat press at 330 degrees. I thought they were nice bags but are not built for heavy materials. Some of the girls top strap broke after a few months of carrying aschool supplies in them. But if its only gonna be used for small things or clothes it will work great


Erica Bills

High quality product. Appears durable.


Jackie Youngman

We ordered these blankets as employee gifts and we absolutely love how they turned out. Delivery was right on time and Discount mugs did everything as promised. Thank you.


Nicole Butkiewicz

This is beautiful! The quality is great and looks lovely! Thank you so much!


Micah Rouser

Good quality for the price. I love the stitching and how the hats feel and fit. They have that \'old man\' hat style & I love that.



Overall good job. The bags are not stitched well, and can not hold more than two books.


Angela Scott

Always great products. We received our items earlier then the date they provided us. I\'m telling all of my clients about discount mugs


Timothy Oyedele

Fantastic quality!!!



Great bags! Our students and staff at Blue Lights College were impressed! The bags are well used!


Bryan Williams

Love these! We hand out with a rewards card to our patients. Quality is great for the price- will definitely be re-ordering with discount mugs when we run out!



It looks good on the computer but the printed design is a little faded. If I went for the embroidered, the design would outshine the hat. Four stars all around.



excellent service, fast order fulfillment, Pilsner glass look awesome. thx



Great prices great product !\n



Good, thick, quality napkin. I had a poem imprinted, and the color was perfect and the printing precise (and did not run when wet). Will definitely order again.


Platinum Industrial

We ordered 50. They arrived in a sturdy, well presented package. Overall they are great quality, however, a few had a sticky mechanism. They are supposed to be \"switch-blade\" style but a few of them only opened half way. Overall, everyone had a great reaction.


Kayla Price

These are perfect water bottles and everyone here loves them!


Jeanette Alston-Watkins

Just what I was looking for. It was a great hit at the tradeshows.


Julie Solger

Everyone loved the unique awards we gave at our regatta. Thanks!


Bola Ibraheem

Very beautiful and elegant gift option.


Sala Sims

excellent product. quick shipping



LOVED this product and our customers loved them too!


Jane Polanka

The umbrellas turned out great! The logo imprint, the quality of the umbrella, and the quick turnaround made my client happy. In fact, my client just requested an order for more umbrellas!


Barry Bray

Great shirts! Ordered them for a Scout trip to the Bahamas and the ladies loved them!


Brian Williams

Excellent ! Super fast turnaround time and delivery and am really pleased with the quality of the embroidered hats


Keysha Howard

Everyone really love them


Lee Whittington

Great quality mugs, very sturdy not cheap construction, plus the printing was perfect. The box showed up pretty beat up but not a single cup was dented or scratched. Very Happy : )




Retailer Reviews

robertm-80482February 21, 2019

Sadly, a few of them were smashed upon inspection.

lakeliferealtyFebruary 21, 2019

Lanie was very helpful with my reorder today. One item we purchased in the past had been discontinued so she assisted me to find a comprable replacement. Very pleased with the customer service for sure!

jefftoddFebruary 21, 2019

I was a little lost in creating two different designs with same specs and matching logos. Alvin walked me through the process - very patient and ensured I was happy! Will definitely shop again!

ZoeParkFebruary 21, 2019

Lanie Cuesta is so nice and kind for me. She explained very well. Thank you.

MaryMartinBlackmonFebruary 21, 2019

Lanie, my customer service person was most effective and efficient. She made the order process easy.

KatGeeFebruary 21, 2019

I had trouble designing my business t-shirts... I got Great - Wonderful help Designing and Ordering my business t- shirts !! I will be ordering more items from them for my opening day to give out as gifts/ advertising. Customer Service is 5 Stars - EXCELLENT HELP!!

stefaniejaneFebruary 19, 2019

I placed my order then realized I had not ordered enough. I did a chat and the were able to increase my order. They called and verified my payment and handled the whole transaction seemlessly. Thank you!

finance-83714February 19, 2019

Arthur replied to my concern with promptness and efficieny. We are a long term customer because of customer service quality and price point. Thank You Arthur!

deborahchambersFebruary 19, 2019

Ordering through Discount Mugs is always made easy by the customer service representatives. I had trouble online with a big order and the customer service rep easily stepped me through the process.

TravisKrizayFebruary 19, 2019

Junnell went above and beyond. Took care of our every need. First time customer, plan to return many times.

Rkb-44488February 19, 2019

The website is easy to use and the prices are displayed. Designing your imprint is easy however it helps to use a desktop rather than a tablet or ipad.

ErrinMendiblesFebruary 19, 2019

Good afternoon, My review is regarding your employee Norma Guiterrez. We received our orders for the fanny packs and we’re thrilled with how they turned out. I would like to personally thank Norma for her time and energy she spent helping to get our order put through, ensuring we were getting the best price possible and following up on all aspects of the design and art for our order. Her customer service is what will continue to keep Beyond Events using Discount Mugs. Many thanks, Errin Mendibles Beyond Events

tykise-26427February 16, 2019

The service was great and the employees were super when production started as they were attentive to my needs and what I was seeking for my product.

rakel01February 16, 2019

Sometimes I get anxiety from talking on the phone. So the Chat option definitely helps ease that anxiety. Plus every interaction I've had with Discount Mugs has been nothing but pleasant. I really appreciate their patience and support.

noahmikeFebruary 16, 2019

Ordered 75 mugs from Discount Mugs and had a great experience. I had some issues with the mugs being delivered several days later than they had originally said, and they ended up screen printed instead of laser engraved as I had originally intended. However, the customer support was great throughout and the price was low. The design came out looking great and everything was delivered intact! Would definitely recommend buying from them, but keep in mind that your order will probably come in later than they say!

grigonisFebruary 16, 2019

He was great! Have all kinds of issues on-line with little chat box and orders not saving and then wrong order saving. Junnell took care of everything within less than 10 minutes!!! I was so impressed!!! Way to go!

ann-87795February 16, 2019

Quick and great service! Good quality!

amylfrederickFebruary 16, 2019

Arthur was great to work with. I will definitely be ordering from Discountmugs again!

hapyhapyFebruary 15, 2019

I have been using Discount Mugs for years ordering wine glasses for our Rotary Event Toast To Venice. Discount Mugs has a quality product and wonderful customer service. This year I had the pleasure of working with Arthur Celis to place my order. Arthur was extremely helpful helping me choose a glass that was cost effective and looked nice. He was able to easily find our logo that we have used over the years. I highly recommend Discount Mugs and Arthur!!!!

art909designsFebruary 15, 2019

Quick Turn and Excellent bonus incentives!

Ralv14February 15, 2019

I got exactly what I ordered

MJ123February 15, 2019

Our company ordered a number of backpacks and they have been fantastic! They're comfortable, durable, and have room to fit everything you'll need (laptop, water bottle, planner, sweater, etc). Our logo's stitching also came out well and still looks new. Thank you for your quality service!

ClaudiaEzgiliogluFebruary 15, 2019

There was an error in their website It was keep giving me information that did not make any sense But they option for Chatting was always there, available and handy. So I decided to give it a try First of all the lady already knew what I was talking about and she was helpful making sure that I get the right price Before I even said bye to her she already had sent me an email Very nice to be able to buy online but having the personalized customer services that we have at a store

5ivemarketingFebruary 15, 2019

Website wasn't working, but the service rep took care of everything and helped me make our first order for over 2000 items!

swclineFebruary 14, 2019

Very pleased It will service our needs greatly

realchiliFebruary 14, 2019

Order was as expected. On time. Easy to use.

dluskFebruary 14, 2019

We ordered mini-hurricane glasses for our Signature Cocktail and they were perfect! The design was just as we sent it, the glasses were great quality and they were a wonderful addition to our party. The only challenge (if I have to say one) is the delivery was divided up in multiple shipments and the first box wasn't noted, 1 of 3. However, when I called customer service, they were helpful, friendly and assured me the remainder of our order was on its way. I'll definitely do business with Discount Mugs again!

brian-40467February 14, 2019

My company ordered backpacks from Discount Mugs and our expectations were exceeded. The quality of the backpack was higher than we expected and they were delivered on time. We will reorder again.

bios3trainingFebruary 14, 2019

Had great service and communication.

baseball7602February 14, 2019

Fast and quick! Great product and package was perfectly protected!

antonio-62453February 14, 2019

I was pretty pleased with how things turned out, I'll most definitely be ordering again!

toune1074February 12, 2019

Toure and the entire team were great. My order was delivered one day sooner. Everyone likes the water bottles. A satisfied customer

popeishFebruary 12, 2019

Highly Recommended!!!!!!!!!!

bhoeseFebruary 12, 2019

We ordered custom mugs to help cut down on our trash on a 4-day camping trip for 30 people. Our order from Discount Mugs did an excellent job! They kept our hot drinks hot and our cold drinks cold. Our mugs held up great and were easy to clean while camping. It has been a month and I continue to use mine daily. They processed our order faster than expected, which was great.

JenniferCrawfordAlvaresFebruary 12, 2019

I had support from the chat box which helped me create a design quickly. From ordering to receiving my items it was a quick, simple process and the products are high quality.

AshleyKenderFebruary 12, 2019

I ordered 2 dozen pint glasses for a birthday party for my husband, and the team there was really responsive, helpful, and provided insights on what would work best with the type of glasses I chose. They arrived really quickly and in perfect condition, very nicely packed and safe in the box. Additionally, they were a hit at the party, and we've washed the ones that weren't taken multiple times in the dishwasher with no wearing on the print or the glasses. I've ordered a number of times from in the past, and will continue to go to them for my custom printing needs.

bobconsidineFebruary 01, 2019

Our initial shipment had an issue in transit. Discount mugs knew we had a deadline and overnighted the order to meet that date. Oh yeah - product was great too!

johnsweckerJanuary 19, 2019

I’ve placed several orders with these folks and they do a fantastic job! No need for me to ever look somewhere else. My event guests are always pleased with their gift bags.

DianeM-89530December 19, 2018

I've ordered and reordered mugs from Discount Mugs, colors and designs came out perfect, excellent quality. They deliver when promised and if there are any issues, their customer service resolves it quickly and fairly.

SusansvocalstudioDecember 01, 2018

This is the third order I have made with discount mugs and each time it has been easy and the quality has been fantastic. My recent order of glass water bottles turned out great! I ordered them as a holiday gift for my singers and they are going to love the bright green accents and the logo design! I will definitely be back for more next year!

  • Discount Mugs, Online Shopping, Medley, FL