Customer Reviews

DiscountMugs is the best! Quick delivery! This past order did not print like I expected and once I let them know they re-printed and shipped my order for free - Thanks DiscountMugs and Mark!

Not only did Jem help complete my order, she helped me get the order to her and there after assisted me in applying the correct applications for my artwork. I honestly would not have completed this order without her.

Juan was very helpful in assisting me with questions I had regarding my order, I hope I am just as pleased when my product arrives :)

I was having trouble during ordering, but the online CSR was able to help me out quickly and efficiently. Very happy with the service!

The chat feature helped immensely

Juan made the experience easy for me to order, he sent the designs just as I had in mind and was very responsive . Thanks !

I had an amazing Customer service rep, Juan. Extremely helpful, detailed, patient and efficient. As a business owner, this is someone that I would want to have on my team hands down. Excellent experience.

I was just about to hit send on my original order when a half of my order disappeared from the cart. After connecting with customer service through the chat, I was able to recreate the order with a very patient service associate Aarol! Now we will be able to have great give-aways at our upcoming event. Loved the customer service! NAB Long Island NY

I have placed two orders now, and both times the Chat function has been invaluable for helping me navigate what I need (answering questions, tax exempt, etc). I never have to send a blind email and wait--the people that work with me via chat are very clear, very helpful, and very quick to make changes/additions and guide me through the rest of the process. Both times, the specific person I have chatted with has given me their personal email address to reach out to them with any other questions. And as a bonus--the mugs I've ordered look so great that the VP has asked me to order more. :)

Our sales person was patient, and communicated quite well. We played with various combinations.

I was placing an order and it never went through, i was able to communicate with customer support via chat and Gladys K. was so helpful every step of the way.

Karl was very helpful in assisting me with placing my order. He answered my questions to my satisfaction (timely and detailed) and made sure my order was completed and asked if I had additional questions before disconnecting our chat.

Thru chat my problem was taken care of. Discountmugs is customer friendly and they know their products. Love it every time I order.

The design section was not the easiest to maneuver. I had trouble increasing the fonts. But customer service cleaned it up for me. If it wasn't for Lani and James in customer service, I would have given up. But my every question was answered and my irritating requests for six different final costs was what closed the deal.

We haven't received the goods yet, but we received excellent support during the order!

I had a great experience. Barbie was very helpful--she spent a ton of time helping me figure out what we needed. And when I realized that I had made a mistake on the date, Christian solved the problem instantly. If only customer service was this good everywhere! Thank you!!!!!

Barbie was so helpful and made my order so easy! Can't wait to get my pens!

I was able to place a rush order quickly, easily and I received instant customer service. This gave me peace of mind that I would have my items in-hand by my deadline. Thanks so much!

Josephine was very helpful, got done what I needed to do after trying since 9/2 to get my PW reset

I don't typically feel I get personal service through chat, but Barbie was amazing and made my experience better than if I had tried to do it on my own or even call. She was quick to respond and quickly got me from item selection to file upload to order completion.

This was the first time our Non-Profit was purchasing an item from DiscountMugs. I was able to speak with Josephine who made it so easy (really easy) The Customer Service was incredible and our order was placed quickly and efficiently. I felt like I was talking with a friend! Excited to get our product and work with Josephine again!

Barbie helped us with tax exempt status and was very helpful throughout the entire order!

Fe was absolutely excellent to work with - she made the ordering process painless. Great customer service and quality products!

Great service from Barbie!! Thank You!

Once again, the customer service chat saved me. They are prompt, professional and nice! Thank you to both Jennifer and Gladys. I have to assume who ever you get on the chat would be equally helpful.

I worked with Barbie to complete my order. As a nonprofit organization, we operate on a tight budget and they worked hand in hand with me to assure we got what we needed at reasonable prices. Customer service is A+ and I would recommend this company to anyone looking for promotional items.

I am planning my nephew's Bar Mitzvah for my sister - I ordered discs, bags, water bottles, towels and t-shirts. The logo imprinted perfectly and the products came in as advertised. Great quality and color. The last minute order was the t-shirts that they are turning around for me in a week! The on-line chat with Barbie was a great experience as well! She worked me through the order in minutes and accepted the artwork on the chat! Really happy with the customer service. I started using Bell Promos and Discount Mugs a decade or so ago - they really have grown and offer quality products.

Josephine was extremely helpful. I can't wait to see the glasses.

Gladys was very helpful in assisting with our order. She provided a promo code to help our new, small business save some money. We will be ordering from Discount Mugs again in the future.

Barbie was SO helpful in assisting me with my design and order. Thank you!!

Very helpful. Good customer service

I needed help getting samples so we could choose a coaster based on quality and they were very helpful! Fast service, nice customer service and had me all set up in about 10 minutes! Can't wait to get my samples and order one of these coaters from here!! Thank you so much!!

Barbie was VERY helpful in answering all my questions and quick to respond in chat.

I love the chat option at Discount Mugs. Every time they are always helpful and always go above and beyond. Thank you!

Had concerns with my items but customer service handled everything immediately.

We have purchased from Discount Mugs several times over the years and have always been satisfied with our product. The last order we recently had, our initial review was a 2 star because the coloring was off from the proof we approved compared to what we received. After communicating with the company, they jumped into high gear and made this right for us. We look forward to continuing our business in the future.

They are so helpful and easy to work with and products came out fantastic. Highly recommend!

Sales, Henry, was able to put my description in the area that was available, made suggestions when I needed them, and developed a product which I am sure our members will love.

As a company, we have worked with Discount Mugs on multiple occasions for some custom branded items. Each and every time our representative, May, has been hardworking, attentive, and took great care of us from top to bottom. She was timely in response to questions, and was quick to provide us help. Our products arrived as expected, with no errors or issues. We will be back to do business with Discount Mugs, and May specifically, in the future!

Ordering from discount mugs was super easy, and May was extremely quick to respond, and very helpful and knowledgeable. She was able to put the order together for me (all I did was tell her the bag we wanted, and we used the same design from a previous order), and made it so easy that I just had to put in the credit card info on a link she sent. The tote bags we ordered came within the same week. We're very happy with the bags and the ease of ordering!