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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews



Easy ordering and logo design, great price and extremely fast delivery!! Marie was AWESOME helping with the logo!!


Bill McClincy

Easy to design and order. Order processed 2 weeks before anticipated delivery date. Good quality and exactly what we ordered.


Mary Myers

Beach balls came with our logo . The guest love them! Thanks so much


Amy Miller

Quick delivery and the cutest bag! We are going to go with a slightly larger bag since it is going to be used as a church welcome bag and we want more room for information :)


Aimee Ketterer

Final product was good! Calendars arrived earlier than expected.


Genesis Salon

The bags we ordered turned out awesome! They are of good quality and our logo turned out great! Love them!



Great cups. Smooth & comfortable for hot drinks. Logo looks snappy & guests feel special. Also selling mugs as retail items.



Jars are good quality and seem sturdy. Overall we loved the product but out of 24 there were a few that came with small defects.


Susan Gilman

Loved our bags, again


jeff p.

product was exactly what I wanted. The logo is perfect, and the cost is unbelievable. I will use discountmugs.com again, soon.


Ashley Linn

I was pleased when the product arrived earlier than expected, so I got to send it off to the first trade show of the year.


yeny rico

Great product....


Kaia Calhoun

Great quality, great price! My clients have reached out to tell me they have a new favorite mug, my husband too!


Britt L.

The quality and price of the bags are great, however; I had a difficult time and issue after issue working with this company. I would order from somewhere else in the future.


david evans

Nice quality


Christine Chapman

Disregard the previous review. I found the apple adaptor, sorry


J Denslow

Fantastic. The backpacks were good quality. The printing was top notch. And my order arrived quicker than planned. All at a good price.


Nathan Sernoffsky

These are perfect for school giveaways. The price was great and they came prior to the promised delivery.



Great quality.


Moore Fabrication and Installation

We love the way the hats look, but, they are not deep enough. I am needing the next size deeper. They do not go down on the head far enough and I have no idea which ones these would be.



Great product! I'm so glad I chose this particular bottle. I hesitated because there were others that were less expensive, however, I am so pleased with the quality. Great service too - very prompt!


Fred J. Raven

This exceeded our expectations.



Love these. A rare find of quality made product. And very stylish!



These bags are excellent quality and colors are true to photo. Very happy with my purchase for my women's wellness retreat!


John Burke

We ordered these flutes with logos for our 25th anniversary party and people loved them. Customer service was awesome and they arrived in perfect shape. I will definitely order from these guys again!


Susan Hall

Absolutely thrilled with the service from DiscountMugs! They were right on top of a delivery issue & made things right in no time. Would heartily recommend them & pens were terrific looking!


Rhonda Lawley

Great product, great price and excellent service! Thanks!!!!


Diana L. Olveira

I really like the water bottle. They work just like I expected. However, dropping one start because the logo size was way tooooooo small. I couldn't detect it would be that small in the mock up.



Excellent job with screening/printing Quality very good. TImely delivery


Zurab Kvantrishvili

wonderful high quality product, I will order again



Very pleased with the finished product. The totes look amazing


Dan Wisniewski

Great experience! They were there to help when I needed it and they produced a quality product and delivered it to me quicker than I expected. I will definitely do business with them again!



Love my espresso cups! The logo came out nice a clear and centered! Very satisfied.



Our guests loved these!!! They are super cute and soft. Highly recommended!


Thomas Kramin

Very nice bag with crisp clean logo imprint for the price. I would recommend this bag for future orders



Love the product HATE THE WEBSITE!!! I have spent a good part of 30 minutes looking for my invoice. I can find, artwork, that its been shipped and even a review but nowhere is the INVOICE!


Debbie Templeton

Love the magnets! Great customer service. Easier ordering. Fast delivery. Will purchase from this company again.


Peter La Monica

I had to correct the text about 5 times. But now that it is here they are printed just fine. While the clip gave me a place to print, can someone explain what a clip on an earbud is for?



I was a little disappointed in the quality of the blanket BUT - it softened up after a wash. The blanket has lovely colors and the artwork was fantastic as usual. Can't wait to give them as gifts!


David Marsh

The hats that I ordered were 100% what I wanted.



Ordering mugs was easy and Customer Service was extremely helpful over the phone. Mugs were delivered on time and in great condition. Great size and feel with the matte! Design prints very well.


ashley bowman

Customer Service was amazing. I reached out via email to get some information and I got it that same day. Jocelyn was very professional and helped us through the whole process.


Danielle Schink

Great product! Looks nice, shipped fast, and our customers are really happy!!



Good quality and fast delivery.


Southeast Healthcare

Easy to order products, good price! Nice product for staff gifts.


Glenda Ulrich

Great product. Fast shipping. Will order again



Quality met expectations..... but the designs we received did not resemble the proofs sent to our company. Thank You for the speedy delivery.



These are fantastic! Our customers love them, great quality and the individual envelopes for each ornament was such a great surprise! Will be ordering again!



Love the mugs that have arrived! Ordered 1,224 on Nov 8. Received 12 on Nov 21 with the email notification \"Your job is delivered!\" Another box with 12 more mugs arrived on Nov 25. Hoping the remaining 1,200 arrive soon. Fingers crossed.


Bob Becker

Excellent product to be given away at my races. Runners will love this 5L dry bag.



These are great! Good size and quality for the price.



I haven't used one yet but it is very sturdy and quality. I'm very happy with the price. The design printed on the cup better than I expected.


Lee A Crockett

Really lovely mugs! Great Christmas gift for clients.


Larry Henry

We are very pleased with the Krystal Whisky Glasses. The custom etching is perfect.


Wayne Slaven

Product and your service is excellent


Reliable Transportation

Nice product. Nice work!



Great quality water bottle! This bottle did not leak onto my clothes and the material is sun safe. It is a keeper for all classy events. I Loved it!



Perfect size and good quality for our conference. Customer assistance was very helpful with my order!!


Howard Hunt

Great customer service! We love our mugs!


Thomas Ryan

so darn easy to select and create - fun too.



Great product. Fast delivery. Customers love these.


Amy Goff

The cups are great, the order was processed and sent very quickly. Some of the logos were printed crooked on our cups.


Christopher Gates

Fantastic bag, with great custom imprinting, in super-fast time!! What\'s not to love!


Joe Chiro

Very happy with order. Looks great and got here pretty quick!



Excellent ordering experience, issues resolved by a human ! Wow ! Good quality, but the grey ink I chose turned out too close to the green fabric of satchel. More colors would be good.


Patricia Crandall

This is my first order with Discount Mugs. Was very pleased with the finished product. Will definitely order again.



Very please with these water bottles, good quality and tall.


Mary Christine

Fantastic customer service! Fast and flawless shipping. This is a client gift and turned out better than I could have expected. Awesome product and company!!


San Juan Trading Post

They came out great! Thanks



These were a big hit with the Armed Service members we have! The charging banks were small enough to carry either in your pocket or on a key ring.



Our mugs look AMAZING and we literally placed the order on a Tuesday and had them here on that Friday.



Cups turned out great. The print was a little smaller then I had hopped. I had asked while they built them and they must have thought it was fine. The cup is a great size, heavy duty. Great quality


Michelle Huey

I’m really happy with how these coasters turned out. We are celebrating 65 years of being a family business and the logo we created specially for our celebration looks great on the coaster. I was able to chat and email with a representative in order to get the look we wanted. The logo covers the majority of the coaster and really makes a statement. We started using the coasters 2-weeks prior to our celebration and the coasters helped create a buzz for our event


Tanja Pittman

Great product!

Retailer Reviews

sonya-77311December 31, 2019

I love the insulated mugs that we ordered. We had a slight problem but the Customer Service was outstanding. Order arrived on-time and since they were tenant gifts, delivered on time. Rave reviews from the recipients!

shows-24550December 31, 2019

I ordered 2 cases of mugs for certain clients coming to our holiday show. The mugs were excellent but 4 were damaged in shipping. After calling customer service and a picture of the case, the mugs were replaced in time for our show. I’m very pleased with the quality and service I received and recommend them and I’ll be back with an idea for our next show. Great job again!!!!!!

krutledge-20880December 26, 2019

Barbie was very helpful! She was very knowledgable about the process of ordering for tax-exempt organizations and a pleasure to work with!

PaigeDonnelleyDecember 25, 2019

Discount Mugs has the most amazing customer service. I had no idea how to create custom koozies, and Aarol sent me several different options within seconds. The whole order was completed in under 5 minutes and I couldn't be happier with how they turned out! Thank you!!

twinpix1844December 24, 2019

This is the first time I've ordered with Discount Mugs, and the website was having some issues, which the customer service rep said they were working on. So he helped me through the entire process, in which I made some changes to the quantity, and he was able to help with all of it. Also seemed to have a sense of humor which is always nice!

TiffanySeidemannDecember 24, 2019

website very easy to use, the online support was great and so was the call center support.

MaggieKuyasaDecember 21, 2019

Juan made the ordering online process so easy!

tcisarikDecember 17, 2019

Placing my order with Barbie at Discount Mugs was quick and easy. Barbie spotted an issue with my design and was able to fix it before we moved forward in the process, and was able to clearly assist with the process of checking out at a nonprofit organization. Definitely recommend their team, and look forward to receiving our products!

jeremy-57317December 17, 2019

Barbie helped me with my order and everything was taken care of in a matter of minutes! I recommend chatting with her for any of your needs! Thanks again, Barbie!

VerlindaCollinsDecember 17, 2019

I have ordered Mardi Gras Ball favors and souvenirs from discount mugs for several years. Of those several, one year was a total disaster with customer service; requiring phone calls, emails back/forth and though my order arrived just in the nick of time, and looked really good, one of the items was not printed as I ordered (in spite of speaking to customer service with several times regarding). That customer service experience however, does not damper my satisfaction with the product personalization and quality; both are great, I will continue to use Discount Mugs and keep my fingers crossed there will be no future issues with customer service.

LaurenRoseDecember 14, 2019

Kent was able to immediately help me with our brand's design. We will continue to come back to this company. Thanks!

LBHSIDecember 13, 2019

I needed to make glasses in a hurry, and desperately needed help with the design-- they were super efficient to chat with, and make something that I KNOW is going to make the recipients SO happy! I would def order from them again! : ) :)

mikeanderson-5083December 12, 2019

I worked with Juan over chat to get my order perfected. He helped resize my graphics and answered all my questions. He even helped me refine my order to save me some $$$.

fruitl88pDecember 11, 2019

We received excellent customer service, quality product, and fast shipping! Would purchase from them again!

orthodDecember 10, 2019

DiscountMugs.com deceptively advertised a Cyber Monday discount they would not honor. The company attached undisclosed excessive fees to my order of printed coffee mugs, then in addition when asked to include the advertised discount they said that was not possible. The promotional material emailed did not include any disclaimer regarding the purchase of coffee mugs. I spoke to the sales associate and her manager who definitively said NO to applying 20% advertised discount to my order. Discountmugs.com fraudulently and intentionally deceived me into ordering their products never intending to give the advertised discount. Since my first review Discount Mugs did contact me and did resolve all the issues I presented. The representative, Analiza did call me several times in order to work out the details of my order and I did ultimately order over 1000 coffee mugs with Discount Mugs. Thank you for your courtesy and customer service

lindsaybartelDecember 10, 2019

I was having trouble sizing my logo, and Anthony took care of everything for me very easily from the chat box. I was able to very easily share my design, which he made bigger for me, then sent me a fully generated order form to quickly place.

KLE-84118December 10, 2019

I loved working with Barbie. She was patient and helped me a great deal to maneuver the site even making my products.

Dhuang7095December 10, 2019

Thanks for the representative to help me with this order. 10% last minute coupon. I can get this out last minute for the patients.

wburton-60547December 07, 2019

Barbie is the best sales rep ever!! SERIOUSLY! Working at a state university we create carts to submit to procurement, which can take a while processing. Barbie always helps up recreate our original carts, informs us about discounts, and ensure clarity of our logos. We continue to order from Discount Mugs because of the quality fo their items, the wide variety of items to choose from and their stellar consumer service. THANKS, A BUNCH!!

w785saDecember 06, 2019

Answered all of my questions and was very helpful! Can't wait for our order to arrive!

kitchendesigner2505December 06, 2019

Juan was excellent and helped us through the design and ordering process painlessly!

lorraine-46941December 05, 2019

Professional and helpful online support. Juan worked on an edit to our logo to reduce the number of colors for printing. And helpfully suggested the next quantity option - which worked out at just a few dollars more. Looking forward to receiving the mugs. Thank you so much for your help!

Gita MarinJoyceDecember 05, 2019

Really appreciated the time and attention from Barbie to help us use our own logo on a beach towel for our beach house guests. Will definitely consider ordering other items from your company.

jayjloeschDecember 04, 2019

The customer service was excellent...Aarol was very helpful and patient with us, as it was our first order with Discount Mugs.

ncbdieselNovember 30, 2019

Love dealing with discountmugs. Very responsive and speedy with revisions to our company logo!! time and time again - you come back to the person who gets it right the first time. thanks again guys!!!

vic-72903November 29, 2019

I was in a rush to get some swag for my org before a big meeting, and decide on all the details, while trying to keep it affordable for us. Anthony helped answer all my questions, which was really helpful, especially when ordering with a deadline!

jessie-34225November 29, 2019

Many thanks to Barbie for helping me with my order. I felt taken care of with over-and-above service!

daddykool727November 29, 2019

Anthony helped us with a seamless ordering experience and even saved us some money!

arajeshNovember 29, 2019

got on the chat with Aarol D and the person was very friendly and was willing to work with me to accomodate my requirements from various perspectives including cost and shipping. Order has been placed. I am expecting the product to be as good as as their customer service was.

WilliamMcCarty Sr.November 16, 2019

Barbie helped me find the best product at the best price and then help design it to meet our needs. THANKS for a great experience!

Amaryllis110November 16, 2019

I can't say enough about Barbie. She was so professional, knowledgeable and helpful in every way possible. She made the order process very easy and sent me a quote in record time. Looking forward to doing business with them in the future.

ghaqt1369November 15, 2019

I have been dealing with Christian Carpacio at your company. This is my first time working with Discount Mugs. Christian couldn't have been more helpful and reasurring throughout the ordering process.

kalonaautoNovember 14, 2019

I used the helpful customer service person. My pen was simple, name of business and contact info. No artwork. However, he took what i had and made it better than I could have!

markzucco2November 12, 2019

I had a very confusing order, to me anyway, and Barbie walked me through everything and made it very easy.

ccclinicNovember 12, 2019

Have been ordering from Discount Mugs for years, however, have only used the 'chat' feature for this order. The customer service rep (Barbie) was super helpful in working through the questions I had. She stayed with me until the order was completed. Much appreciation for this level of customer service!

SeedInternetNovember 12, 2019

All the answers to my questions, handled the minor changes with grace, and was lightning fast with her responses! Barbie was totally on her game!

Bridget-42305November 12, 2019

I ordered my entire order through the chat service with Barbie. She was very nice and professional and we can't wait to get our bottles shipped.

DanielWeckeringNovember 09, 2019

Great website. Easy to navigate and the I received precious help in completing my order the way I wanted to have it done.

cmjfielderNovember 08, 2019

This company makes it so easy to purchase personalized merchandise. They care about your happiness and want you to be a returning customer. Plus I love that you earn mug bucks with your purchases

AmiaGuildNovember 08, 2019

Very knowledgeable and assisted in assuring best rate for product and reduced shipping for guaranteed date. Agent also had a quick response time no lag wait time.

  • Discount Mugs, Online Shopping, Medley, FL