Customer Reviews

I ordered these shot glasses for my daughter's 21st birthday. They turned out great! The online set up and ordering process was super easy. I was a bit shocked with the $45 artwork set up fee (that cost more than the product itself!) but decided to go for it anyways. I rated it a 4 star because when I received the glasses, the writing was much smaller than I had anticipated. It seemed much clearer in the set up/design process. I picked the largest font I could but next time I would use less words so I can get the writing bigger and easier to read! Overall, very nice product!

Very impress! I loved the work by DiscountMug, and I will continue to do business with you. Good service and T-shirts were delivered on time! Very pleased with the service, especially for a first time customer.

Ordered 2 items - Custom coasters and Margarita Glasses (personalized). We were very happy with the coasters, even though there was some confusion at first with the proof -- Customer Service took care of it! The glasses came in and although the personalization was correct, the font size was MUCH SMALLER than what we saw on the proof. Not sure why that was. Also, one glass was broken in shipping. All and all a good experience.

Great customer service in completing product order, great quality for the price, great delivery turn around. OUr participants loved thought the bags were great as well. All around great adventure!

We waited until October 5th to place an order for Foam Koozies and Drawstring bags as giveaways for our October 19th Grand Opening. The Koozies were delivered on October 7th! Super fast and great quality. The bags came on the 11th; same great quality. That's less than a week from order to production to shipping and delivery. Could not be happier with the product or the service. We'll definitely use Discount Mugs for our next order.

When ordering the wine glasses a gentleman went out of his way to help me! We also received the wine glasses in a timely manner. Everyone at the office love the wine glasses! We got what we ordered! I am a very happy customer!

The water bottles came out just as we had hoped and were delivered just 8 days after ordering! Amazing. We can't wait to hand them out at our state-wide meeting.

These heart stress balls are a great size for squeezing - not too small (like a lot of them) and not too big. I especially love them for my elderly clients or those with arthritis. They were a big hit at the event I ordered them for.

The pens and imprinting was very nice. They write very smooth. The stylus tip is a nice addition. Haven't had our reunion yet, but I'm sure everyone will love them. The Customer service was helpful with the order and printing layout.

I am so happy with my order from Discount Mugs! The quality and price of the Koozies far exceeded any expectations I had. This is the first time I have ordered from them, but it will not be the last! So happy with our order!

I submitted my own design & it was perfect! The glasses came earlier than expected, all the glasses were neatly packed, no broken glasses or errors on the printing. The best part was the price, I got them for $150 less than any other vendor.

I needed the order for a family reunion and they came through even though hurricane Irma was threatening delivery. Great job

There was an initial problem with my cup order that was easily resolved with the customer service team. Very helpful and polite and the cups turned out great!

The mug we ordered was supposed to be a black mug with a blue interior (item #5003, blue). What we got was a blue interior that is showing the drips of color/glazing running down the interior of the mug. It was supposed to be a smooth, even color but what we got was a mug where the interior is showing drips and streaks of paint running down and has an uneven coloring. This is not very professional looking and was extremely disappointing. After voicing our complaints about the quality of the mug, which was not how it was described on the website, customer service made things right. First, they offered to redo our whole order, but then they realized the problem was going to be in the new mug order too, so they just refunded us the total amount of our order, they didn't even ask us to send back the old mugs. Even though we won't be using the mugs, this restored our confidence in discountmugs and we would definitely do business with them again. We are looking at other options for mugs on their website and will hopefully be able to reorder something with them.

I use to order a cotton tote like this from Discount Mugs, but it had a longer handle. This new tote is fine, but customers did express a preference for the old one. Item arrived 5 days early and was well printed.

The Mugs are Beautiful... the problem is the Customer Service.
The mugs were designed and charged to my account on August 23, 2017. i realized that i had made a error when i submitted the design, I called with the order number and they showed nothing. I would have to wait for the Proof and fix it. When the Proof came what i thought i fixed and was not. on the Saturday August 26, 2017 i left a message to get the proof fixed, no one got back to me.
this went on for a few days then finally the problem was resolved and then Irma struck.
in stead of sending me mugs to meet my date because of the Customer Service they came a week later and to late for the function.
i had to go out and get something quick to cover my a.. for this affair.
The Mugs are Beautiful, but the customer service needs work

Gave these away as wedding favors and the guests loved them. I had great service from discount mugs staff, company is out of Miami and so I thought for sure I would not receive them because of the hurricane. Instead they had shipped out the stock to New York, where I'm guessing the personalization was done. I received my order 1 day after the original ship date. Thank you so much Discount Mugs.

I ordered my cups five days before Hurricane Harvery hit us and you held them, finally my mail started and you got them out before the Hurricane Irma hit you!! Wheeee amazing!! These are going to be so much fun for all the ladies playing in our 18th annual golf tournament fund raiser for free mammogreams! Thanks again for helping with my order!

Phyllis

Excellent experience from start to finish. Help selecting and designing the glasses from staff was more than expected. The delivery timing and care of packaging was excellent. The art we provided appeared just as we wanted. The glasses were given away as take home tokens. They were perfect for the occasion. Many thanks to Discount Mugs for helping make our celebration special.

We ordered these totes as wedding favors very close to our wedding date. Not only was the shipping fast, they were delivered on a Saturday. They made sure that the logo we added was crip and nice. Also, the quality of the bags are amazing. I would recommend 100%.

The mugs were beautiful and awesome.They did a good job.

I contacted Discount Mugs on pretty short notice with an order for 100 custom tee shirts.
There was a little bit of confusion with the website, because I needed several colors in the shirts, but the customer service at Discount Mugs was really great!. The phone was answered immediately, my issue was resolved very quickly. The girl actually put a rush on it and the service was delivered as promised. I paid for expedited shipping, and then not one, but two hurricanes hit the US one right after another. I got email notice that my shipment was delayed! I called again, and again, my call was taken immediately, the customer service rep was extremely helpful, he refunded the extra money I paid for shipping AND my order ended up arriving in the nick of time! Also, the shirts are exactly how I wanted them, they are a great quality and the price was right!
I will definitely use this company again in the future.

These look great, the printing is clear and well sized for the mug. The only complaint is that the handle is a little small but other than that they turned out good!

Thanks for taking the extra effort to ensure our logo and graphic was correct. You shipped out early even with the delay; THE BAGS ARE AWESOME!!! YOU HAVE MADE US SUPER EXCITED ALL OVER AGAIN.

My pens got here quickly, and the quality was great. Thanks for the quick turnaround!!

Awesome quality of mugs. Came Exactly what I expected .. I loved these mugs. My guests also liked these mugs so much. I am really happy with Quality and design of mugs

Guests loved these-nice quality!

I had originally order stadium cups from Totally Promotional (BAD CHOICE ON MY PART!!!) 16 days after I had placed my order for a friends party I contacted Totally Promotional to discover my order had not even gone to production. Discount Mugs came to the rescue!!! Professional, timely, great selections of graphics and fonts. Discount Mugs communicated via e-mail reassuring me that my 22 oz stadium cup order would be shipped. Amazing and Discount Mugs will get additional orders from my family and I. THANK YOU DISCOUNT MUGS!!!

Will definitely order again! And other products too.

I am very happy with the final product! Just what I expected and received within a timely manner! The support I had in creating the product was SUPER helpful! I definitely recommend Discount Mugs!

We were please with the product and the shipping timing.

The custom koozies we ordered are perfect. They are made of good quality material & the design is exactly
like we proofed.

Designing was easy, ordering a breeze, receiving was fast. Prices were extremely fair. Second time ordering this bag. Not disappointed.

Love the mouse pads...as expected and more. Our only issue was the initial order...quite a bit of confusion there due to a website issue but all resolved.

Very happy with my purchase, pens are pretty colors. Very likely to be purchasing from this company again!

Arrived on time, just as ordered! I freaked out momentarily when the web thumbnail was missing one of the words on the design, but the customer service chat person reassured me (he went and re-checked the design files) that the word would be there on the final design. I ordered 2-day rush, and it came early morning via FedEx when I thought it wouldn't arrive until evening. Parents were thrilled with the gift, and they even sent 10 extra koozies!

We ordered under a tight deadline and were very pleased with the customer servicem, the product, and the timely receipt of goods! Thank you!

The mugs I ordered are sturdy and well made. The printing is not as bright as envisioned on the "online sample" and so that is something to consider. Possibly it was because they were printing orange on black, and it just didn't come out as brilliant as on the Preview online. Overall, a good product!

Working with your reps on chat-line has worked out great for me. Quick and responsive.

These flying discs look great and were shipped quickly. Thanks!

Everyone was very helpful in the ordering process as it was super last minute (my fault). I really appreciated everyone's focus on me and the fact that I needed the product so quickly. The customer service representatives were kind and understanding. They did everything possible to make sure I received a quality product. Although the product did not come on the day I needed them by, I was able to receive them on time and was able to use them at the event (Thank goodness). I love the quality, customer service rocked, and I am highly satisfied!

great price, easy to order, fast delivery. Works for me!

We're very pleased with our purchase from Discount Mugs. Their design page made the work easy. Our mugs came in a timely manner and well packaged so they didn't break or scuff each other. Reordering looks to be a snap and I definitely will soon.