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Customer Reviews

Discount Mugs is the leading promotional products supplier in Miami. A source of new ideas and inspiration on all things personalized promo products, we listen to your comments and suggestions to stay on top of trends and deliver only the highest quality at the lowest prices. We believe that nurturing our relationship with you has been crucial to growing our already successful business, and today we continue to cultivate an environment of friendly and qualified professionals. No doubt, a recommendation to family and friends is the highest from in which you can show your support and appreciation.

Top Products Reviews


Yukiko Meadows

Love these pens! Color is vibrant and attention grabbing



The printing was perfect! Although should've paid closer attention to the size, they are quite teeny! Wish they had something to attach to keys, but happy otherwise.



The print quality of our logo is great and so is the quality of the notebook itself!


Ray Morris

Nice product



Bright, beautiful colors. They really do change color with ice water!



My label came out perfectly-- these will look great for our trade show booths.


Ed Saari

Great job - wonderful communication and wonderful product. Thanks for asking


Elaine Coleman

We loved the bags! They were a hit at our Family Reunion!



These are awesome! I love the samples. Just wish I could purchase smaller personalized quantities.



I was not sure of what to expect when ordering this pen as a promotional giveaway for my company, but we were all pleasantly surprised with our delivered product!!!! I would definitely recommend.


Deonna Webb

Love these avocado stressballs! Good quality.


James Follett

Well designed and the customization was flawless


Bonnie Bolak

Everyone was extremely helpful. I was having trouble with the design I wanted and their customer service was excellent with assisting me.


Liz Cashman

Great quality. My order arrived several days ahead of schedule without a rush charge!


Karen Grace

The 16 oz. Maui Stainless Steel Base Ceramic Mugs we ordered are fantastic. great quality product, my initial artwork required adjustment and the final product far surpass expectations



Easy to order. Only thing would be to have the option to choose white as a color. Shipped on time and arrived in good condition


Jessica Chacon

I am really impressed with the travel mugs. They are simple but perfect!



Our employees are glad with their water bottle and a nice design. Thanks Discount Mugs!


Elizabeth Bagley

We are happy with the bright green color, imprinting, and the way the pens write. Cool cutout to prop up a cell phone too. Just wish blue ink were an option.


kim botelho

Well constructed, runs quite large.


Bryce King

Great product for the value and cost.


Megan Newell

Bags are awesome - logo looks beautiful! \nThank you!



These bowls were a little smaller than I thought they would be, but still like them, and they will work great!



These are sturdy bags, even somewhat water resistant. No complaints here.


Stacey Price

Love these kids' size sunglasses. Quality and imprint is excellent. These are sized for kids only.



Exactly as requested!



Nice sturdy badge reel. The printing looks great.



Great, hi-quality product--highly recommend. It has a nice weight to it and the metal is very shiny and highlights the engraved logo well. Customer service was very helpful throughout the process.



The product is great, the delivery was not on time.



The mugs are awesome! The logo turned out great, and it seems like it will last a long time. The mugs came on time, packed nicely, and were exactly what I expected. Thanks!



Great small bag. Only complaint is the opening at the top is very narrow so limit what can be placed in the bag and room to view contents.


Therese Heath

Great for that special customer buying a lake home!


Shawn Mahoney

Outstanding product and our logo and text came out looking fantastic! We are very very happy with this product and printing!



the scrapers we got are amazing way better than expected



Faster shipping than expected, plus I gave a very vague idea of a design and they matched exactly what I wanted. Would highly recommend!



Great looking quality product. Ordered this for our upcoming family reunion. Colors were perfect and bright. Loved the drawstring concept for men and women. Plus the service was amazing. Great buy!


Jillian Secrest

These are the cutest things and were perfect for the initiative my company needed them for. Great quality and even better customer service. The help and level of communication I received is not heard of these days.


Jillian Secrest

The quality of the product is great and they were a HUGE hit with my company. Not to mention the outstanding customer service I received.


Jillian Secrest

These arrived in outstanding time and not these were better than expected. The quality of the product was great and they so far have held up wonderfully. Not to mention the outstanding customer service I received.


Alina Cabezas

Love this blender. It makes mixing my power greens a breeze. In my opinion it is so much better then the blenders with the ball. Way to go!


Massanutten Dental Team



Andrew D.

Excellent product. Was allergic to the material at first, but not after hand washing it one time. The colors look great!


Cathy Stickel

Product was a great purchase. The price you paid for each bottle was appropriate and the turn around time to produce the product was great. Great product!


Paul E

Well constructed and loved by all our guests.



The product arrived exactly as I expected. Looks great. I ordered these as a souvenir and to use at a reunion weekend of a high school girls club - we are all turning 75 this year!


Robert J Reeves

Awesome product and great service. As always. Thanks DiscountMugs.com


penelope withrow

you did an excellent job!!!


Antija Moore

Good quality and nice size.



These glasses are very pretty, but they are smaller than I imaged them to be. They are sort of like a petite wine glass, and they fit 9 oz of fluid to the very very top rim of the glass. Lovely though


Melissa Gibson

Order arrived on time and as specified. They are a little lightweight than planned but overall pleased with purchase.



Overall good customer service and product. The matte black with white text is very sharp looking. Only thing I wish could be different is if it didn't say 'China' at the top of the pencil.


Laura Pino

Love these little beach balls. We will give them away with our invoices this summer. The office staff enjoy throwing them at each other.


Nurse manager

Quality of magnet is very good. I customized my order including a specific color and design. It took multiple attemps before I approved the proof. The frames arrived and they turned out perfect!


Lauren Crabtree

Very nice bags, our cuctomers loved them. Works great and a good size to hold bulky items well.


Joe Black

This is probably a 4.5 star - not a 4 star but no option for the half star. Out of the 7o I ordered 65 were perfect but on a few the printing was not as rich and they looked a little JV...


Darlene E Jordan

Excellent experience. Easy to order. Timely delivery. Product is just what I expected. THANKS BUNCHES


Wayman Bridges

This was one of several large$$ order from Discount Mugs. I received damaged merchandise that equaled a large amount of money. I put in a claim and was taken care of quickly without any problems.


Heather Salvo

Great product and design


Debra Albert

The black color/style we chose has a richness about it that makes the lunch bag seem more expensive than it is. The only wish is that the handle is adjustable or longer.


Dawn Wright

I was VERY pleased with my product. I'm hoping in the future that the polybagging can be done with recyclable material. Thanks again for a great product though!


Eagle Express Service

Exceptional service and great quality product


Erin Latalladi

The printing on the bottles came out amazing. Very high quality water bottles. Our employees were incredibly happy with them.


Donna Graham

I love this item. However, this company has a problem getting the printed area in the right place, even with the proof. The logo was perfect on proof; it was much lower on the item when shipped.


P. McClure

Discount Mugs system worked well for us. Romeo offered expert guidance in the chat sessions, the art team did a good job with our hand-drawn logo, and the resulting coasters look terrific. Thanks!


Candice Maddox

Great cups! We love them.



High quality product and very fast delivery. Thank you!



Beautiful hot/cold travel mug. We bought a large quantity for our nonprofit's volunteer base and have received incredible responses.



These are great! Much larger than I thought and the Red Hots are fresh! Nice!


Freddie Davis

Great product. Just as described.


Jana Richey

Product quality and printing was great. \nThe length was a little short for adults, but great for kids.


Karen Murad, Toy Dog Club of Puget Sound

It is a good thing that the product is soft. The kind of box used is also soft cardboard. Looks like the post office used it in their soccer practice. Fortunately the product was not destroyed.



I love these balls! They are sturdy and held up well at a pool party with a bunch of rowdy teams.


Lisa P

Our towels arrived as promised and were distributed with pride at a corporate golf outing. Discount Mugs really went above and beyond to have our items in time!


Khin Gyi

Very nice quality - debossing logo was neat and perfect! Excellent customer service, extremely fast shipment. Definitely will do more business with DiscountMugs in the future. Thank you.



Great product, am very please with my items. Looks great.

Retailer Reviews

swellcitydecorJuly 13, 2019

We were having trouble with our order online and used the online chat and Karl was AMAZING!!!! He was so helpful and got all of our problems figured out!

soxguestJuly 11, 2019

Pauline was very helpful. She solved all my problems and gave me additional information. Plus she's working on a Holiday. I did not expect to get a personal sales person today.

ninashah33July 11, 2019

Just had an order customized and placed with John F, who was very helpful with online chat! I was appreciative of all his attention to each of my questions and prompt responses. I would not have been able to complete my order without his help Thank you John!

beckybaker-19021July 11, 2019

We love DiscountMugs! Products are great, the online system is easy to navigate and find what you need, and reordering is super simple! Plus the help chat system is ACTUALLY really helpful and they make things easy for you! I would definitely recommend!

azaskeJuly 11, 2019

My experience was excellent. I did a google search and came across Discount Mugs. I started a chat and within 10 minutes Pauline had designed a koozie I loved! I would for sure order from Discount Mugs again! Thank you Pauline!

TrudiColterSmithJuly 11, 2019

I would highly recommend Discount Mugs! Their customer service and sales team go above and beyond to help you get the items you need for your event!

DM-35636July 11, 2019

Reached out to chat with customer service regarding the design of my tote bag and fanny pack. Terrence was great! He walked me through the entire process, sent me proofs of what each item would look like, updated my cart and even stayed in our chat while I placed my order to make sure it went through okay. Excellent customer service! My first stop will be with discount mugs for any future orders.

bcoJuly 07, 2019

I had a bunch of questions and Fe was knowledgeable and helpful. They are going to take care of the artwork needs I had and I can't wait for the order.

ReachingOurSistersEverywhereJuly 07, 2019

I ordered bags for my business. The design process was pretty easy. When I had a question I hit the chat button. Someone helped me immediately. Had my order submitted within 10 minutes.

kenneth-22680July 05, 2019

This is my first time using Discount Mugs and I had questions concerning my order. Karl A was extremely helpful in assisting me. His knowledge and patience is much appreciated. He made the process stress-free. Thanks to Karl, I look forward to doing additional business with Discount Mugs.

shorning1972July 02, 2019

Don't normally use chat when purchasing something but Karl was extremely helpful, helped me through the process, corrected a color change to the water bottle I was using and even gave me a discount.

leatherjustright4yallJuly 02, 2019

What can I say quick accurate service and A good price. They look also and are sewn well. We will be reordering I am sure.

jlpoole2019July 02, 2019

I had a quick formatting question, and used the chat feature. Pauline responded and helped me with the formatting problem AND cut my price down by a couple hundred dollars. She's amazing and so is Discount Mugs.

Cristina-82933July 02, 2019

There was a discrepancy in my order and I was having issues with my shopping cart on the website. Terrance quickly resolved my order issue and updated my order quickly while giving me the piece of mind that my order would be processed timely and accurately. Great customer support and service!

suelotridgeJune 28, 2019

I always ordered promotional items from Discount Mugs and when I came to a new job I suggested to my new company they should order from them. Long store short they took my advise and we now have many great promo items from Discount Mugs and everyone is very happy with the quality and price.

VelvetCremeJune 28, 2019

Truly great quality! The pens write so well and our logo looks so good!

HughAlcockJune 28, 2019

First batch of pint glasses arrived and were a real disappointment as the logo was incomplete in many places. But Customer Service stepped up and agreed that the quality of the logo in the picture I sent was not up to their standards. The replacement order arrived quickly and the logo reproduction was perfect on all 12 glasses. Our club logo is very detailed and there was not a line missing or faint. The color was dead-on. And there were no extra costs for the replacements. I strongly recommend Discount Mugs.

shanthahendricks8June 27, 2019

Fast delivery, and great customer service. It was my first time purchasing from discount mugs and I had my doubts, but they called me and I felt safer. I was very happy with my packaged delivery.

lboniniJune 27, 2019

We love the printing on the bottles. It is exactly what we wanted. It is crisp in bright colors. I have had a couple of people come back to me and say that the bottle leaks. I will continue to monitor but the bottle has a gasket and there shouldn't be any reason for a leak.

jefflindabondJune 27, 2019

By talking with a customer service rep personally I was able to get the help that I needed to forward the artwork files and I couldn’t be more delighted with the final product.

hrllklJune 27, 2019

The web site is terrible. Completely out of whack. Had to do order mostly on phone. The gent on the phone was great and very helpful. But, we had an uncomfortable feeling until we actually received the order. The order came very quickly as the gent on the phone said it would. We would absolutely use them again.

MackenzieMerrittJune 27, 2019

I didn't catch their last name, but Fe just assisted me with an order via the chat function on the discount mugs website. They were so helpful and got me a great deal. Great prices and very prompt customer service!

GMSarahJune 27, 2019

The website was user friendly, adding text, or even supplied clip art was a breeze! At the point of design when I had a question the chat box was right there to use. I soon had Pauline on chat helping me and understood what I needed right away, intuitively helping me put together great looking customized pens within minutes. Definitely using Discount Mugs for any future customized products!

kdanderson16June 26, 2019

I was looking for a gift to give to my clients and chose the WB67 - Red water bottles. I am pleased with my experience with DM. I first ordered this product as a blank item thinking that I could find a screen printer in my city to complete the product. Well, that did not work. So I ordered a smaller order to see what it would look like with my design logo. When I had the opportunity to proof the results, I was able to add text (which I did not do at first). Then when I was proofing that change - they handled my request for a script/font that matched the logo. Absolutely love the results. I spoke to a representative about shipping the first order back to have the design placed on those -- and she said that it could be done. I will definitely work with DM in the future for my travel business and my non-profit organization. Both orders arrived in a timely fashion -- even the second order with the logo arrived 4 days early!

markmaximJune 25, 2019

Discount mugs delivered, but it took longer that it should have to fulfill and correct a mishap with shipping.

ladykalexanderJune 25, 2019

Pleased with all the service and products!

hgrodenchikJune 25, 2019

They were very helpful and delivered the merchandise even earlier than expected.

ernieludwig2June 25, 2019

We ordered personalized pens for an event. The ordering process was easy and contact person helpful. Art dept arranged lettering and final product arrived quickly. Will order from this company again. SL

NicolefowlerJune 25, 2019

I was having trouble figuring out how to save my existing art work and adding the same logo, but different text for multiple pieces... Pauline literally took care of everything and helped me check out... it was so easy!

Lay'n'LoJune 25, 2019

Forgot to place my order in time, so late night after work on Friday, online chat was there for me! Got my order placed, with a coupon and it's going to arrive on time!

karentsoJune 22, 2019

The representatives patient and willing to give additional discount when informed them about oneline coupon

ludlam-4619June 21, 2019

We like the product and are very pleased with it!

kevinkrogerJune 21, 2019

Great customer service. Great product. Will use them again

ggalluzzoJune 21, 2019

The agent (Pauline) I chatted with was extremely helpful.

amerikick1June 21, 2019

I have to say this was one of my best experiences placing an order online! 1. Artwork was designed fast and with ease of customer support on line. 2. Saved me few $$$ 3. Fast easy checkout system. Amazing! THANK YOU. Let's see how fast they will send me the proof and deliver my items. ;-)

the-65909June 20, 2019

Perfect. Order was delivered promptly.

rector-29991June 20, 2019

We ordered a set of beer mugs that are freezeable. They came quickly and are of good quality. Some confusion came when we thought we ordered two colored mugs but only received a single color; hard to read the imprint when not full of beer, but maybe that helps us keep the glass full...

philliphanksJune 20, 2019

Love discount mugs. They had very personal service.

gaby-21200June 20, 2019

I was able to call and customer service found my original order (even though it was a few years old) and was able to duplicate it perfectly & quickly!

CraigSchweitzer-99651June 20, 2019

Terrence was amazing. He took my design and fixed it exactly how we wanted it done, completed the cart update and sent it over to me. Made the process super easy!

  • Discount Mugs, Online Shopping, Medley, FL