Customer Reviews

We were having trouble with our order online and used the online chat and Karl was AMAZING!!!! He was so helpful and got all of our problems figured out!

Pauline was very helpful. She solved all my problems and gave me additional information. Plus she's working on a Holiday. I did not expect to get a personal sales person today.

Just had an order customized and placed with John F, who was very helpful with online chat! I was appreciative of all his attention to each of my questions and prompt responses. I would not have been able to complete my order without his help Thank you John!

We love DiscountMugs! Products are great, the online system is easy to navigate and find what you need, and reordering is super simple! Plus the help chat system is ACTUALLY really helpful and they make things easy for you! I would definitely recommend!

My experience was excellent. I did a google search and came across Discount Mugs. I started a chat and within 10 minutes Pauline had designed a koozie I loved! I would for sure order from Discount Mugs again! Thank you Pauline!

I would highly recommend Discount Mugs! Their customer service and sales team go above and beyond to help you get the items you need for your event!

Reached out to chat with customer service regarding the design of my tote bag and fanny pack. Terrence was great! He walked me through the entire process, sent me proofs of what each item would look like, updated my cart and even stayed in our chat while I placed my order to make sure it went through okay. Excellent customer service! My first stop will be with discount mugs for any future orders.

I had a bunch of questions and Fe was knowledgeable and helpful. They are going to take care of the artwork needs I had and I can't wait for the order.

I ordered bags for my business. The design process was pretty easy. When I had a question I hit the chat button. Someone helped me immediately. Had my order submitted within 10 minutes.

This is my first time using Discount Mugs and I had questions concerning my order. Karl A was extremely helpful in assisting me. His knowledge and patience is much appreciated. He made the process stress-free. Thanks to Karl, I look forward to doing additional business with Discount Mugs.

Don't normally use chat when purchasing something but Karl was extremely helpful, helped me through the process, corrected a color change to the water bottle I was using and even gave me a discount.

What can I say quick accurate service and A good price. They look also and are sewn well. We will be reordering I am sure.

I had a quick formatting question, and used the chat feature. Pauline responded and helped me with the formatting problem AND cut my price down by a couple hundred dollars. She's amazing and so is Discount Mugs.

There was a discrepancy in my order and I was having issues with my shopping cart on the website. Terrance quickly resolved my order issue and updated my order quickly while giving me the piece of mind that my order would be processed timely and accurately. Great customer support and service!

I always ordered promotional items from Discount Mugs and when I came to a new job I suggested to my new company they should order from them. Long store short they took my advise and we now have many great promo items from Discount Mugs and everyone is very happy with the quality and price.

Truly great quality! The pens write so well and our logo looks so good!

First batch of pint glasses arrived and were a real disappointment as the logo was incomplete in many places. But Customer Service stepped up and agreed that the quality of the logo in the picture I sent was not up to their standards. The replacement order arrived quickly and the logo reproduction was perfect on all 12 glasses. Our club logo is very detailed and there was not a line missing or faint. The color was dead-on. And there were no extra costs for the replacements. I strongly recommend Discount Mugs.

Fast delivery, and great customer service. It was my first time purchasing from discount mugs and I had my doubts, but they called me and I felt safer. I was very happy with my packaged delivery.

We love the printing on the bottles. It is exactly what we wanted. It is crisp in bright colors. I have had a couple of people come back to me and say that the bottle leaks. I will continue to monitor but the bottle has a gasket and there shouldn't be any reason for a leak.

By talking with a customer service rep personally I was able to get the help that I needed to forward the artwork files and I couldn’t be more delighted with the final product.

The web site is terrible. Completely out of whack. Had to do order mostly on phone. The gent on the phone was great and very helpful. But, we had an uncomfortable feeling until we actually received the order. The order came very quickly as the gent on the phone said it would. We would absolutely use them again.

I didn't catch their last name, but Fe just assisted me with an order via the chat function on the discount mugs website. They were so helpful and got me a great deal. Great prices and very prompt customer service!

The website was user friendly, adding text, or even supplied clip art was a breeze! At the point of design when I had a question the chat box was right there to use. I soon had Pauline on chat helping me and understood what I needed right away, intuitively helping me put together great looking customized pens within minutes. Definitely using Discount Mugs for any future customized products!

I was looking for a gift to give to my clients and chose the WB67 - Red water bottles. I am pleased with my experience with DM. I first ordered this product as a blank item thinking that I could find a screen printer in my city to complete the product. Well, that did not work. So I ordered a smaller order to see what it would look like with my design logo. When I had the opportunity to proof the results, I was able to add text (which I did not do at first). Then when I was proofing that change - they handled my request for a script/font that matched the logo. Absolutely love the results. I spoke to a representative about shipping the first order back to have the design placed on those -- and she said that it could be done. I will definitely work with DM in the future for my travel business and my non-profit organization. Both orders arrived in a timely fashion -- even the second order with the logo arrived 4 days early!

Discount mugs delivered, but it took longer that it should have to fulfill and correct a mishap with shipping.

Pleased with all the service and products!

They were very helpful and delivered the merchandise even earlier than expected.

We ordered personalized pens for an event. The ordering process was easy and contact person helpful. Art dept arranged lettering and final product arrived quickly. Will order from this company again. SL

I was having trouble figuring out how to save my existing art work and adding the same logo, but different text for multiple pieces... Pauline literally took care of everything and helped me check out... it was so easy!

Forgot to place my order in time, so late night after work on Friday, online chat was there for me! Got my order placed, with a coupon and it's going to arrive on time!

The representatives patient and willing to give additional discount when informed them about oneline coupon

We like the product and are very pleased with it!

Great customer service. Great product. Will use them again

The agent (Pauline) I chatted with was extremely helpful.

I have to say this was one of my best experiences placing an order online! 1. Artwork was designed fast and with ease of customer support on line. 2. Saved me few $$$ 3. Fast easy checkout system. Amazing! THANK YOU. Let's see how fast they will send me the proof and deliver my items. ;-)

Perfect. Order was delivered promptly.

We ordered a set of beer mugs that are freezeable. They came quickly and are of good quality. Some confusion came when we thought we ordered two colored mugs but only received a single color; hard to read the imprint when not full of beer, but maybe that helps us keep the glass full...

Love discount mugs. They had very personal service.

I was able to call and customer service found my original order (even though it was a few years old) and was able to duplicate it perfectly & quickly!

Terrence was amazing. He took my design and fixed it exactly how we wanted it done, completed the cart update and sent it over to me. Made the process super easy!